Firm Description - IT Coordinator Walker Warner is an award-winning San Francisco firm with a staff of 95+ that has completed many residential, winery, and hospitality projects in California, Hawaii, and other Western st…
Skills: IT Systems Administration, Technical Support, MacOS, iOS, Windows
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$80k–$95k/yr
Full-time
bachelor degree
Health Insurance, Profit Sharing, 401k, Paid Time Off, Flexible Spending Accounts
Posted 34d ago
Apply by Oct 5
~40 hrs/week
Responsibilities
The IT Coordinator will maintain and roll out IT hardware and software systems for the firm, serving as the first point of contact for end users. They will support the IT Manager in developing and executing the strategic plan for technology systems and infrastructure.
Requirements
Candidates should have 3+ years of experience administering IT systems, preferably in a design-related field, and a bachelor's degree in Information Technology or a related field is preferred. Deep knowledge of Windows and macOS, networking concepts, and the ability to provide high-touch customer support are essential.
Full job description
Firm Description - IT Coordinator
Walker Warner is an award-winning San Francisco firm with a staff of 95+ that has completed many residential, winery, and hospitality projects in California, Hawaii, and other Western states. Our work is tailored to the uniqueness and diversity of each client and place, maintaining a consistent focus on design excellence, thorough project management, and superior service. We believe in collaboration, continuous learning and sharing, and actively support candidates on the path to become licensed architects. Our office is friendly and spirited, with regular happy hours, field trips, and design-focused presentations. We are conveniently located in the East Cut within walking distance of all major transit systems.
For more information about our projects and firm, please visit us onInstagram and LinkedIn.
This position is based out of the San Francisco office; it is primarily in-office, but some hybrid schedule is possible once onboarding and orientation is complete.
Primary Responsibilities
The IT Coordinator will report to the IT Manager and is responsible for the maintenance and roll out of IT hardware + software systems for the firm. The IT Coordinator will support the IT Manager to develop and execute the strategic plan for firm-wide technology systems and infrastructure and help ensure the plan complements broader firm-wide initiatives.
This individual will serve as the first point of contact for end users, providing timely and effective technical support across hardware, software, and cloud-based applications in a fast paced environment.
Although we do have some Windows machines and servers, as well as many Windows VMs, we are primarily a Mac firm, and so some familiarity with macOS/iOS and Mac/iPhone/iPad hardware is a must.
User Support
Support new hire onboarding by setting up computers, accounts, email access, and required software
Complete all offboarding steps for departed employees (account closures, email forwarding, data archiving, etc.)
Provide helpdesk support for all staff members
Interface with vendors and product support teams to resolve user issues for software and hardware systems
Create user training documentation and deliver training sessions
Technical Hardware/Software Support
Orchestrate patching of all computers to ensure they have the latest security + OS updates, drivers, and applications are up-to-date
Manage our Jamf environment Ensure that major OS upgrades are compatible with ArchiCAD and all other mission-critical design and productivity apps
Perform repairs on computers and other hardware
Coordinate with vendors to perform repairs/swaps for repairs outside in-house ability
Assist with rolling out upgrades on hardware infrastructure as determined by IT strategy (servers, networking equipment, printers, plotters, TVs, alarm system, security cameras, patch cables, keyboards, mice, etc.)
Provide support with building, maintaining, and upgrading the render farm of PCs
Assist with retirement of old equipment, including proper disposal and/or appraisal and sale.
Assist with the upgrade cycle and trickle-down of user computers
Set up, maintain, and troubleshoot AV equipment for conference rooms, presentations, and office-wide meetings
Perform other duties as assigned by IT leadership
Administrative
Maintain hardware + software inventory
Manage IT processes documentation (workstation setup, new hire provisioning, user termination, critical app configurations, etc.)
Collaborate with IT Manager, BIM Manager + Finance Team to track spending in accordance with IT budget
Research + Development
Test out emerging technologies identified by IT Manager, assess for staff use, and provide support rolling out.
Qualifications
3+ years experience administering IT systems required, in a design-related field preferred
Bachelor’s Degree in Information Technology or a related field preferred
Deep knowledge of Windows and macOS, Windows Server administration, networking concepts (TCP/IP, DNS, etc), hardware + software troubleshooting
Basic knowledge of productivity apps (Google Workspace, Slack, MS Office, Adobe Creative Cloud Suite, etc.)
Ability to provide a high-touch, customer-first support experience that reflects the quality and care of the premium architecture service we provide. Excellent communication skills and an ability to clearly, warmly, and proactively ensure users feel heard, respected, and guided at every step. An emphasis on effective communication with people of all technical and seniority levels, and an ability to communicate complex and esoteric IT concepts in a way that is accessible to people in non-technical roles.
Ability to manage time well, stay focused, and set and meet accurate timeline and financial goals on projects; simultaneously, an ability to be nimble and flexible to shift focus when emergencies or other urgent needs arise unexpectedly
Detail-oriented with a focus on accurate and up-to-date documentation
Willingness to periodically work unusual hours as needs require, including nights, weekends, and some holidays
Can handle ambiguity well and navigate complex troubleshooting with limited information
Ability to maintain strong composure and cordiality even in high-stress situations
Compensation and Benefits
Walker Warner offers a competitive compensation package including fully paid health benefits for employees, profit sharing, employer 401(k) contribution, generous paid time-off, and flexible spending accounts, plus so much more.
The hiring base annual salary range for this position will be shared when actively recruiting for this role, as required by law. Any offer of compensation will be determined by a candidate’s education, skills, and experience as assessed during the interview process.
How to Apply
Please submit your resume, cover letter and portfolio samples, with indication of your role on the projects submitted. We will acknowledge receipt of your information, but only candidates being considered for a position will be contacted directly.
Please no hard copies, drop-ins or telephone calls. Reposting this job description elsewhere is not permitted.
Diversity
Walker Warner is an e-Verify organization. We value diversity and know that diverse workplaces lead to a culture of innovation and more successful business outcomes. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
COVID-19 Vaccination
We strongly encourage all employees to be fully vaccinated and boosted against COVID-19 and provide reasonable accommodations consistent with legal requirements (e.g., for medical and religious reasons.)
Physical Requirements Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 50 pounds at times
Related keywords
IT CoordinatorTechnical SupportMacOSiOSWindowsNetworkingTroubleshootingUser TrainingDocumentationCustomer ServiceCommunicationTime ManagementDetail-OrientedEmerging TechnologiesAV EquipmentHardware Management
Walker Warner is a full-service architectural firm specializing in custom residential and hospitality design. Founded in 1989, the firm is led by partners Greg Warner, Kathy Scott, Mike McCabe, and Greg Mottola, along with principals Brooks Walker and Amadeo Bennetta.
Offices: 353 Folsom Street, San Francisco, CA 94105, US