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Responsibilities:

Being part of an enthusiastic and dynamic team, your responsibilities include:

• Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), process performance monitoring 
• Maintaining Master Data following the data quality, controls and compliance rules and regulations
• Adhering to SLAs and report/escalate exceptions to Operations domain Lead
• Notifying the business users on the status of requests (e.g. rejected requests and reason)
• Conduct issue root cause analyses and IT touchpoint for system issues fixes
• Support monitoring of MDM services performance and MDM end-to-end processes timelines
• Supports MDM Operations management and collaborate with the MDM CoE for new service introduction. This includes taking part into projects testing phases, producing SOPs and training materials
• Supporting the data archiving and/or de-activation process with checks for open transactions and/or use in other systems
• Supporting monthly operations sample auditing and its reporting
• Supporting MDM field audits
• Keeping MDM Operations documentation up to date (e.g. SOP, training materials, …)
• When applicable, responsible for data entry into information systems
• Responsible to respond to business for additional information on completeness and accuracy of master data requests, including process to follow and update on request status
• Good communication and teamwork within and across organizational boundaries
• Support MDM Operations Lead and Domain Lead with process standardization and optimisation to drive down total cost to serve and enhance customer satisfaction through continuous improvements
• Customer service mind-set with excellent customer service skills
• Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries

Job Requirements:

• Bachelor level
• Minimum 2-3 years’ experience in a shared service centre
• Working experience supporting MDM operational processes preferred
• Experience in implementation of MDM in a Shared Services environment preferred
• Experience in interfacing with business operational customers and IT
• Experience in root cause analysis
• Experience in MDM application systems as key user (preferably SAP and SAP MDG)
• Experience in continuous improvements preferred
• Experience in complex IT system environments as user
• Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities
• Keeps deadlines and produces high quality output
• Manage dialogue with support functions and key stakeholders
• Good communicator
• Partner for issue management/escalation
• International mind-set – sensible to cultural differences

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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