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End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
Skills: Customer Service, Empathy, Relationship Building, Digital Banking Support, Conflict Resolution
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End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
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End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
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End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
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End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
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End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
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Northampton, England, United Kingdom · On-site
End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
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Halifax, Nova Scotia, Canada · Hybrid
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Bedford, England, United Kingdom · On-site
End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
Skills: Customer Service, Empathy, Relationship Building, Digital Banking Support, Conflict Resolution
London, England, United Kingdom · Hybrid
End Date Friday 10 July 2026 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary . Job Description JOB…
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Inverness, Scotland, United Kingdom · On-site
End Date Sunday 28 June 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
Skills: Customer Service, Empathy, Relationship Building, Digital Banking Support, Conflict Resolution
Stevenage, England, United Kingdom · On-site
End Date Friday 03 July 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Desc…
Skills: Customer Service, Empathy, Relationship Building, Digital Banking Support, Conflict Resolution
Cheltenham, England, United Kingdom • On-site
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Provide face-to-face support to customers in branches, assisting with everyday banking tasks and complex emotional situations like bereavement or fraud. Promote digital banking services and connect customers with appropriate financial products and services.
Requires a minimum of 12 months of customer service experience and a genuine passion for helping people. Candidates must be empathetic, honest, and able to build relationships quickly without needing prior financial services experience.
We support flexible working – click here for more information on flexible working options
JOB TITLE: Customer Support
LOCATION(S): Cheltenham - Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 35 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £26,200 increasing to £26,950 after 6 months
What you’ll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.
We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
A minimum of 12 months customer service experience.
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience.
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
The commitment to deliver on your promises and going above and beyond for your customer.
A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Helping Britain Prosper
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
Offices: 25 Gresham Street, London, UK EC2V 7HN, GB
Helping Britain Prosper
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
Offices: 25 Gresham Street, London, UK EC2V 7HN, GB
