Charlotte, North Carolina, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Production Support, Incident Management, Problem Management, Change Management, SQL Server
Charlotte, North Carolina, United States · On-site
$14/hr–$14/hr
Homesense At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development…
Skills: Receiving, Merchandising, Team Leadership, Inventory Management, Customer Service
Charlotte, North Carolina, United States · On-site
Job DetailsJob Location: 7600 Office South Charlotte - Charlotte, NC 28227Position Type: Full TimeTravel Percentage: Local TravelJob Shift: DayEssential Functions Mid-Revenue Cycle Expertise: Demonstrated knowledge of fa…
Skills: Mid-Revenue Cycle Management, Medical Coding, HIM Operations, Financial Analysis, Data Analysis
Charlotte, North Carolina, United States · On-site
$45k–$52k/yr
Job DetailsJob Location: Charlotte, NCSalary Range: $45,000.00 - $52,000.00 Base+Commission/yearMERCHANDISING SPECIALIST As Merchandising Specialist you’ll inventory, store, price, and restock merchandise displays,…
Skills: Retail Merchandising, Inventory Management, Planogram Execution, Relationship Building, Time Management
Charlotte, North Carolina, United States · On-site
Job DetailsJob Location: SouthPark, Corporate - Charlotte, NC 28210Why Join CEENTA? CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed t…
Skills: Customer Service, Patient Scheduling, Insurance Verification, EMR Systems, Microsoft Office
Charlotte, North Carolina, United States · On-site
Job DetailsJob Location: SouthPark, Corporate - Charlotte, NC 28210Why Join CEENTA? CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed t…
Skills: Customer Service, Patient Scheduling, Insurance Verification, Electronic Health Records (EHR), Multi-line Phone Systems
Charlotte, North Carolina, United States · On-site
$19/hr–$23/hr
Salary Range $19.16 - $23.95* Job Description: Beauty Advisor WHO WE ARE: Neiman Marcus is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring…
Skills: Customer Service, Sales, Clienteling, Cosmetics Application, Relationship Building
Charlotte, North Carolina, United States · On-site
Why us? ✨ **Join the Party - We are looking for a part time Bartender!** ✨🍹 Are you a master of mixology with a flair for fun? Do you love creating unforgettable drink experiences and turning moments into memories? We’r…
Skills: Mixology, Cocktail Preparation, Guest Service, Cash Handling, Inventory Management
Charlotte, North Carolina, United States · On-site
Why us? BANQUET HOUSEMAN **Join Our Team as a Banquet Houseman Setup SUPERSTAR !** Are you detail-oriented and enjoy working behind the scenes to create flawless events? We are seeking a dependable Banquet Houseman (Setu…
Skills: Event Setup, Housekeeping, Organization, Physical Stamina, Attention To Detail
Charlotte, North Carolina, United States · On-site
Why us? 🚨 Join Our Coffee Crew! Exciting Barista Opportunity at the Marriott Market! ☕️✨ Are you passionate about coffee, passionate about people, and ready to brew up some fun? We’re on the lookout for energetic, frien…
Skills: Customer Service, Coffee Brewing, Cash Handling, Beverage Preparation, Communication
Charlotte, North Carolina, United States · On-site
$13/hr–$13/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer Service, Communication, Organization, Multi-tasking, Cash Handling
Phoenix, Arizona, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Attention To Detail, Collaboration, Collateral Management, Data Collection And Entry, Due Diligence
Charlotte, North Carolina, United States · On-site
$14/hr–$14/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Merchandising, Team Leadership, Customer Service, Inventory Management, Staff Training
Charlotte, North Carolina, United States · Hybrid
$31/hr–$63/hr
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnost…
Skills: Technical Support, Instrument Installation, Preventive Maintenance, Troubleshooting, Customer Relationship Management
Charlotte, North Carolina, United States · On-site
$38/hr–$57/hr
Department: 37910 Atrium Health University City - Childbirth and Parent Education Status: Part time Benefits Eligible: No Hours Per Week: 4 Schedule Details/Additional Information: 8a-5p; flexible Pay Range: $38.20 - $57…
Skills: Clinical Judgment, Critical Thinking, Time Management, Prioritization, Problem-Solving
Charlotte, North Carolina, United States · On-site
$18/hr–$28/hr
Department: 11906 Atrium Health Pineville - Environmental Services Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: varies Pay Range: $18.85 - $28.30 Atrium Health is s…
Skills: Sanitization, Floor Maintenance, Waste Management, Hazardous Waste Handling, Infection Control
Charlotte, North Carolina, United States · On-site
$18/hr–$28/hr
Department: 11906 Atrium Health Pineville - Environmental Services Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: varies Pay Range: $18.85 - $28.30 Atrium Health is s…
Skills: Sanitization, Floor Maintenance, Waste Management, Hazardous Waste Handling, Infection Control
Charlotte, North Carolina, United States · On-site
$20/hr–$31/hr
Department: 11906 Atrium Health Pineville - Environmental Services Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Varies Pay Range: $20.80 - $31.20 Essential Function…
Skills: Staff Supervision, Quality Control, Chemical Safety, Equipment Maintenance, Housekeeping
Charlotte, North Carolina, United States · On-site
$21/hr–$32/hr
Department: 34420 Carolinas Medical Center - Nursing: 4B Hematology/Oncology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: 8a-4p Pay Range: $21.85 - $32.80 Major Res…
Skills: Vital Signs, Medication Reconciliation, Venipuncture, Specimen Collection, Point Of Care Testing
Charlotte, North Carolina, United States · On-site
$18/hr–$28/hr
Department: 11906 Atrium Health University City - Environmental Services Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Second Shift Pay Range: $18.85 - $28.30 Atrium…
Skills: Sanitization, Floor Maintenance, Waste Management, Hazardous Waste Handling, Infection Control
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Provides front-line support for end users and leads triage activities for business-impacting incidents across multiple applications. Acts as the primary liaison between business users and technology teams to ensure production stability and service reliability.
Requires a bachelor's degree in Computer Science or a related field and over 5 years of experience in application or production support. Must have hands-on experience with SQL Server, Postgres, Nifi, and monitoring tools like Splunk or Dynatrace.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.
Serves as the primary liaison between business users, external clients, and technology teams, ensuring consistent production stability and service reliability. Owns client relationships through regular operational reviews and acts as the central point of coordination for all production support activities.
Leads incident and problem management processes, including stakeholder communication, root cause analysis, and post-mortem documentation, while driving corrective and preventive actions. Oversees service request management with a focus on reducing manual effort through reporting and process optimization.
Accountable for batch operations to ensure timely data processing within defined SLAs and governs change management processes to minimize risk and disruption to production environments. Provides capacity reporting and trend analysis to proactively identify performance constraints and improvement opportunities.
Maintains and continuously improves operational documentation, including run-books and knowledge bases, in collaboration with Level 3 teams to ensure effective support readiness and knowledge continuity.
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.
Offices: 100 North Tryon Street, Charlotte, NC 28202, US · 16001 Dallas Pkwy, Addison, TX 75001, US · 3123 N Scottsdale Rd, Scottsdale, AZ 85251, US · 135 S La Salle St, Chicago, IL 60603, US · 500 W 7th St, Fort Worth, TX 76102, US
