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$100k–$115k/yr
Full-time
Equity
Posted 28d ago
~40 hrs/week
Responsibilities
The Partnership Manager is responsible for owning and growing a portfolio of merchant and platform partnerships to drive revenue and retention. This includes analyzing performance data, managing escalations, and collaborating cross-functionally to improve partner experience.
Requirements
Candidates need 5+ years of experience in account management, customer success, or sales, preferably within technology or delivery ecosystems. Proficiency with CRM tools and a willingness to travel 25-50% within the market are required.
Full job description
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.
JOB DUTIES
Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health
Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor
Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction
Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross-functional coordination, and implementation of long-term fixes
Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts
Drive cross-functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience
Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field
Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
Demonstrated track record of managing and growing client relationships.
Strong communication and interpersonal skills with the ability to build trust quickly.
Excellent problem-solving skills and a proactive, ownership-driven mindset.
Experience using CRM systems and basic data analysis tools to manage performance and reporting.
Willing to travel up to 25-50% within the designated market.
What makes you stand out
You thrive in fast-moving, high-growth environments.
You enjoy multitasking and taking initiatives from start to finish.
You are highly efficient, execution oriented, and results-driven.
You are comfortable with ambiguity and adapt quickly to new challenges.
You communicate confidently with both internal teams and external partners.
Serve Robotics develops advanced, AI-powered, sidewalk delivery robots that make delivery sustainable and economical
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2021
Headquarters
Los Angeles, CA
LinkedIn followers
30,907
Total funding
$544M
Serve Robotics (NASDAQ:SERV) develops advanced, AI-powered, low-emissions sidewalk delivery robots that endeavor to make delivery sustainable and economical. Spun off from Uber in 2021 as an independent company, Serve has completed tens of thousands of deliveries for enterprise partners such as Uber Eats and 7-Eleven. The company has scalable multi-year contracts, including a signed agreement to deploy up to 2,000 delivery robots on the Uber Eats platform across multiple U.S. markets.
Come join us, we are hiring!
Offices: Los Angeles, CA 90046, US · San Francisco, CA 94122, US · Miami, Florida 33130, US · Dallas, TX 75204, US
Information TechnologyRoboticsFood DeliveryLogisticsArtificial Intelligence (AI)
Based on 2515 listings with disclosed salaries, most technology jobs in Florida pay between $77k–$197k per year. Individual offers vary with seniority, company size, and specialization.
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