Miami-Dade County, Florida, United States · Remote OK
Senior$728M raised
SOLUTION ARCHITECT Location: Remote Employment Type: Full Time ABOUT US At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving t…
Skills: Technical Pre-Sales, Solution Architecture, Contact Center Technology, CCaaS, OmniChannel
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Voloridge Investment Management
Quantitative Research Fellowship 2027
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Entry level
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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401(k), Career Development, Employee Assistance Program
Posted 25d ago
~40 hrs/week
Remote in Hialeah, Florida, United States
Responsibilities
Provide technical pre-sales solutioning support to help close new business and enhance existing client technical capabilities. Design creative recommendations and lead technical presentations for C-level clients to improve contact center customer experiences.
Requirements
Requires a Bachelor's degree in Computer Science or equivalent and at least seven years of experience in Information Technology. Must have deep expertise in CCaaS, OmniChannel, and cloud/networking infrastructure.
Full job description
SOLUTION ARCHITECT
Location: Remote
Employment Type: Full Time
ABOUT US
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE’S WHAT THE JOB REALLY LOOKS LIKE
Responsible for providing technical pre-sales solutioning support to the sales team. Works within the IT Solution Development team of the IT Client Engagement group.
HOW YOU’LL MAKE AN IMPACT
Provide Technical Pre-Sales Solution Support
Assist in Closing New Business & Provide Solutions Support for Existing Business
Participate and lead internal and external presentations to C-level clients, technologists, and business partners.
Design creative, well-thought out recommendations to improve technical capabilities that generate revenue and enhance the contact center customer experience.
Contribute to sales team effort to ensure timely and successful closing of sales to potential customers by delivering technical presentations, demonstrations and webinars, assisting with technical questions, developing prototypes, supporting proof-of-concept and software evaluation efforts including both remote and onsite activities.
Assess existing client environments and provide consultative conversations to document the client’s requirements, needs and requests.
Carry the initial estimated solution costs through the company’s pricing process while defending complex technology solutions.
Provide technical support during the pre-sales process to prospects that require superior technical expertise and urgent response.
Become the main point of contact for clients' technical questions pre-sales and providing solution support during implementation.
Work in conjunction with Sales, Development, Technical Support, Client Technology Managers, Business Analysts and Product Management.
Contribute knowledge and experience to technical documentation on products deployment and implementation, knowledge base articles, product demonstration scripts and scenarios.
WHAT YOU’LL ACTUALLY DO
A thorough understanding of costing and pricing contact center technologies
Speaks clearly and persuasively in positive or negative situations, listens and attains clarification, responds well to questions, demonstrates group presentation skills, participates in meetings.
Has excellent technical presentation skills, both remote and face-to-face.
Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, aligns work with strategic goals.
Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, works well in group problem solving situations, uses reason even when dealing with emotional topics.
Assesses own strengths and weaknesses, pursues training and self-development opportunities, strives to continuously build knowledge and skills, shares expertise with others.
Balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests, supports everyone's efforts to succeed.
Treats people with respect, keeps commitments, works ethically and with integrity, upholds organizational values.
We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers
Offices: 5161 California Ave, Suite 100, Irvine, CA 92617, US
Digital Customer ExperienceContact Center ServicesAI-Powered SolutionsBusiness Process ConsultingCX Strategy & ExecutionData & AnalyticsDigital TransformationMulti-Channel SupportContent ModerationFinancial Services
Based on 2515 listings with disclosed salaries, most technology jobs in Florida pay between $77k–$197k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Florida right now?
There are currently 6,047 open technology positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Florida?
Companies currently hiring include Northrop Grumman, Northrop Grumman Mission Systems, Inc., L3Harris Technologies, AgileEngine, University of Miami Health System-Uhealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Florida?
Yes — 2351 of the 6047 open technology positions offer remote or hybrid work (1017 remote, 1334 hybrid).
How do I apply for Technology jobs in Florida?
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