Tampa, Florida, United States · Hybrid
Job Description: Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an in…
Skills: Level 2 Support, Billing/RCM Knowledge, KPI Reporting, SOP Management, Mentoring and Coaching
Tampa, Florida, United States · Hybrid
$77k–$107k/yr
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in c…
Skills: Release Management, DevOps, CI/CD Pipelines, Environment Management, SDLC
Tampa, Florida, United States · On-site
Company: Ultra Intelligence & Communications Mission Solutions Powering Decision Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield—find …
Skills: Rust, C, Embedded Software Development, ARM-based Systems, SoC Development
Tampa, Florida, United States · Hybrid
Anticipated End Date: 2026-07-01 Position Title: Cloud Security Architect (Information Security Executive Advisor) Job Description: Cloud Security Architect (Information Security Executive Advisor) Location: This role re…
Skills: Cloud Security Architecture, AWS Security, Azure Security, Identity And Access Management, DevSecOps
Tampa, Florida, United States · Hybrid
$88k–$151k/yr
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our except…
Skills: Workday Finance, Workday Security, System Configuration, Business Process Analysis, Requirements Gathering
Tampa, Florida, United States · Hybrid
Anticipated End Date: 2026-07-01 Position Title: Secrets Management Security Analyst (Security Analyst III) Job Description: Secrets Management Security Analyst (Security Analyst III) Location: This role requires associa…
Skills: Secrets Management, HashiCorp Vault, Identity And Access Management, Azure Key Vault, AWS Secrets Manager
Fort Lauderdale, Florida, United States · Remote OK
$89k–$121k/yr
Become a part of our caring community The Senior Incident Management Engineer is responsible for designing, building, and continuously evolving the enterprise Incident management practice with a strong emphasis on AI ena…
Skills: Incident Management, AIOps, ServiceNow, ITIL 4, Automation
Tampa, Florida, United States · Hybrid
$170k–$300k/yr
Job Summary We are seeking a Director-level Client Financials Solutions Lead to join our Apps Development team. This is not a program management role. The ideal candidate is a seasoned Technologist with decades of experi…
Skills: Ab Initio, Apache Superset, Apache Druid, Apache Pinot, Python
Tampa, Florida, United States · Hybrid
Anticipated End Date: 2026-07-08 Position Title: Senior Encryption Engineer (Data at Rest) Job Description: Senior Encryption Engineer (Data at Rest) Location: This role requires associates to be in-office 1 - 2 days per…
Skills: Encryption, Tokenization, Key Management, Protegrity, Terraform
Tampa, Florida, United States · Hybrid
$170k–$300k/yr
About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and instituti…
Skills: Application Security, DevSecOps, Secure SDLC, SAST, Software Composition Analysis
Washington, District of Columbia, United States · Remote OK
$118k–$162k/yr
Become a part of our caring community Why Join Us? You will be at the forefront of securing our enterprise software supply chain. You won't just be maintaining legacy code; you will be actively architecting the future of…
Skills: .NET, C#, Azure, Terraform, Python
Tampa, Florida, United States · On-site
$55k–$187k/yr
Industry/Sector Not Applicable Specialism Core Product Management Management Level Senior Associate Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge softwar…
Skills: Product Management, Program Management, Stakeholder Management, Risk Management, Financial Tracking
Tampa, Florida, United States · Hybrid
$126k–$189k/yr
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The …
Skills: Java, Spring Boot, Spring Cloud, Microservices Architecture, Oracle
Tampa, Florida, United States · Hybrid
$97k–$145k/yr
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordin…
Skills: Systems Analysis, Software Programming, Project Management, Applications Development, Feasibility Studies
Tampa, Florida, United States · Hybrid
Anticipated End Date: 2026-07-08 Position Title: Security Analyst III – (Data at Rest Encryption) Job Description: Security Analyst III – (Data at Rest Encryption) Location: This role requires associates to be in-office …
Skills: Data At Rest Encryption, Cloud Security, Terraform, Ansible, Python
Quinte West, Ontario, Canada · Remote Solely
$118k–$284k/yr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Product Ownership, Agile Methodologies, Stakeholder Management, Software Engineering, Effort Estimation
Tampa, Florida, United States · Hybrid
$114k–$171k/yr
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The …
Skills: Applications Development, Systems Analysis, Software Programming, Project Management, Application Design
Tampa, Florida, United States · On-site
Front-End Engineer Elite Insurance Partners – Tampa, FL About Elite Insurance Partners At Elite Insurance Partners, we are building a modern, digital-first insurance experience designed around speed, simplicity, and cust…
Skills: React, JavaScript, Responsive Design, UX Principles, Front-end Architecture
Milpitas, California, United States · On-site
$104k–$156k/yr
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level…
Skills: Power BI, Microsoft Fabric, Oracle ERP R12, Oracle Fusion, DAX
Tampa, Florida, United States · On-site
Description Seven Seas Water Group Seven Seas Water Group (www.sevenseaswater.com) is a portfolio company owned by investment funds managed by EQT. Headquartered in Tampa, with operations across the U.S., Caribbean, and …
Skills: SQL, IFS Cloud ERP, Power BI, DAX, Data Analytics
Tampa, Florida, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Support Specialist Lead provides advanced Level 2 support and handles complex case escalations for an EHR platform. They are responsible for mentoring team members, managing KPI reporting, and ensuring high customer satisfaction through SOP compliance.
Candidates must have 5+ years of related experience and specific knowledge of billing and Revenue Cycle Management (RCM). A bachelor's degree is required, though relevant EHR or behavioral health agency experience may substitute for it.
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!
The Support Specialist Lead will deliver advanced Level 2 support, while independently resolving complex issues and handling Level 1 and Level 2 case escalations. They will mentor and coach team members, and help drive process improvements, while also serving as a subject matter expert to ensure exceptional customer outcomes and continuous team development.
They will be responsible for ensuring timely resolution of high complexity issues. They are to maintain and improve KPI reporting and service performance, while also driving proactive customer service and issue resolution. They will support continuous improvement initiatives and SOP compliance, and actively contribute to team motivation and issue resolution.
Responsibilities for the Support Specialist Lead
Qualifications of the Support Specialist Lead
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualifacts is the leading behavioral health technology partner, specializing in AI-powered electronic health record (EHR) software and data solutions. Putting the health of individuals first, our award-winning solutions enable behavioral health providers to spend more time on what matters most: delivering superior care that drives better outcomes. Qualifacts is more than a provider of innovative technology—we’re partners in care, working alongside organizations of all sizes nationwide to simplify the lives of behavioral health providers. We simplify clinical workflows and ensure compliance, while strengthening client-provider relationships. Today, we serve more than 2,700 organizations across all 50 states, including 33% of the nation’s Certified Community Behavioral Health Centers (CCBHCs), supporting both non-profit and for-profit organizations in delivering superior behavioral healthcare.
Offices: 315 Deaderick St, Suite 2300, Nashville, Tennessee 37238, US · 8401 Benjamin Rd, Tampa, Florida 33634, US · Lima, PE · Vadodara, IN · 34 Minowan Miikan Lane, Toronto, Ontario M6J 0G3, CA
Based on 129 listings with disclosed salaries, most software jobs in Tampa, FL pay between $80k–$200k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 239 open software positions in Tampa, FL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Citi, PwC, Humana, Elevance Health, The Depository Trust & Clearing Corporation (DTCC), among others. Browse the listings above to see every active employer.
Yes — 153 of the 239 open software positions offer remote or hybrid work (48 remote, 105 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
