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Define the product vision and strategy for the Trust Experience area to balance enforcement with user transparency and remediation. Lead discovery and prioritize opportunities to help sellers navigate Etsy's policies and avoid business disruption.
Requires a proven track record of setting product strategies that solve customer problems using both data and intuition. Strong communication skills and a passion for building safe, empathetic member experiences are essential.
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
Salary Range:
$157,000.00 - $203,000.00What’s the role?
The Trust Experience Product Management team’s mission is to provide transparent, seamless and deeply human experiences for buyers and sellers during enforcement. We believe that marketplace integrity is about building an empathetic ecosystem where users understand the rules, have a voice when they disagree, and trust their accounts are protected, all while meeting global regulations and privacy standards.
As Senior Product Manager for Trust Experience you will:
Be responsible for defining a clear vision for your product area, outlining business and customer outcomes that balance enforcement with user remediation and transparency
Identify new product opportunities to help seller anticipate consequential Etsy enforcement actions, under the reasoning behind them and navigate a clear path before their business is disrupted
Navigate complex trust scenarios independently and craft plans of bets aligned with team and company goals, while making trade-off decisions that account for speed and quality
This is a full-time position reporting to the Group Product Manager, Trust Experience. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your
proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.
What’s this team like at Etsy?
Trust and Safety and Risk and Fraud are constantly evolving environments where we proactively detect fraudsters and listing abuse. The Trust Experience Initiative provides the crucial balance to detection systems, ensuring our members have fair treatment, an opportunity to learn from their mistakes, clear paths to appeal and control over their data, all while ensuring Etsy meets regulatory requirements.
This Enforcement Experience team partners closely with other Product teams, Legal, Research, Design, Analytics and Operations partners to build experiences that ensure sellers can grow on Etsy while remaining compliant with our policies.
This team works closely with the Detection and Enforcement Initiative and Customer Support Initiative, Engineering, Ops, Analyst and Design teams.
This team is located in the US, with partner teams also located in Dublin and Mexico.
What does the day-to-day look like?
Own direction and outcomes by setting product vision, strategy and success criteria grounded in customer and business value.
Drive focus through evidence by prioritizing problems and opportunities based on potential impact, learning and strategic alignment.
Lead discovery by defining hypotheses, learning plans and decision points in partnership with cross-functional peers (including engineering, operations, design, and analytics and Legal).
Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion.
Qualities that will help you thrive in this role are:
Proven track record of setting a product strategy that solves customer problems.
Strong communication and stakeholder management skills.
Experience using qualitative insights and data to make product decisions. You also know when and how to balance data with intuition.
Passionate about building safe experiences for our members.
A strong belief in Etsy’s vision, mission and values.
Additional Information
What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
Keep Commerce Human
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. Etsy Inc. employees – whether a team member of Etsy or Depop – tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Founded in 2005, Etsy is headquartered in Brooklyn, NY with additional offices in Dublin and Mexico City. As of December 31, 2024, our marketplaces connect 8 million active sellers – including over 5 million on Etsy.com, 80% of whom are women – and 95 million active buyers in nearly every country in the world. In 2024, we facilitated over $12 billion in transactions.
Offices: 117 Adams St, Brooklyn, NY 11201, US
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