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Who we are Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by …
Skills: SQL, Python, BI Tools, Data Analysis, Automation
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Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
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Marlborough, Massachusetts, United States · On-site
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Webster, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · Hybrid
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Boston, Massachusetts, United States · On-site
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Skills: Enterprise Architecture, Solution Design, Microsoft Stack, Azure, API Strategy
Lowell, Massachusetts, United States · Hybrid
$130k–$186k/yr
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Skills: Site Reliability Engineering, Public Cloud Platforms, Observability, Python, Java
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Build and maintain metrics and dashboards to track clinical data coverage across the Zus network. Partner with support, solutions, and product teams to identify coverage gaps and automate operational workflows.
Requires fluency in SQL and proficiency in Python with a strong instinct for automation and analytical curiosity. Experience with BI tools and knowledge of healthcare data formats like FHIR or HL7 is preferred.
Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.
Every customer on the Zus network should have access to the most comprehensive clinical data possible and should understand exactly what they have. As Interoperability Operations Analyst, you'll build the metrics, intelligence, and tooling that make that possible. You'll dig into where coverage is strong and where it's thin, surface the reasons why, and partner with support and solutions teams to close the gaps. When the right fix is a query, you'll write it. When it's an automated workflow, you'll build it.
This is a role for someone who is equally comfortable in a SQL editor and a Python script, gets genuinely curious about unexplained patterns in data, and is excited about using AI tools to work faster and smarter. You'll sit at the intersection of data, operations, and product. Your insights will shape how the network grows and how we serve our customers.
\nAs part of our team, you will be focused on...Coverage Intelligence
Build and maintain the metrics and dashboards that track clinical data coverage across the Zus network — by geography, network, data type, and customer
Identify coverage gaps and anomalies, investigate root causes, and communicate findings clearly to customers and internal stakeholders
Deliver the regular coverage intelligence that helps every customer understand the depth and breadth of their data — and what's driving any gaps
Operations Partnership
Work closely with support and solutions teams to translate coverage findings into operational actions — escalations, network outreach, configuration changes
Develop and maintain playbooks for recurring coverage issues, turning one-off investigations into repeatable processes
Contribute to onboarding quality by flagging patterns in new participant data that suggest connectivity or configuration problems
Tooling & Automation
Build internal tools, scripts, and automated workflows that reduce manual analysis and surface insights faster
Experiment with AI tools (including Claude) and BI platforms to accelerate how the team operates
Partner with engineering and product to ensure the systems we rely on generate the signals we need
Product Feedback Loop
Translate operational data into product requirements — if a coverage gap is systematic, you'll articulate why it's a product problem and what solving it would require
Partner with UX and engineering to shape internal and customer-facing experiences that make coverage intelligence intuitive and actionable
SQL fluency: You write queries naturally and reach for them first when you have a question about data. Experience with BI tools (Looker, Metabase, Tableau, etc.) is a plus
Automation instinct: You don't accept manual work as permanent. You're comfortable in Python and curious about AI-assisted workflows — you'd rather build a system than repeat a task
Analytical curiosity: You notice when numbers don't add up and you follow the thread. You're comfortable sitting with ambiguous data and forming hypotheses
Clear communicator: You can translate a coverage analysis into a crisp, jargon-free narrative for a customer or an executive
Healthcare interest: Prior exposure to clinical data formats (FHIR, HL7, C-CDA) or the provider/EMR ecosystem is a plus, but a genuine interest in how healthcare data flows is what matters most
We will offer you…
• Competitive compensation that reflects the value you bring to the team a combination of cash and equity
• Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO
• Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)
Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.
We do not conduct interviews by text nor will we send you a job offer unless you've interviewed with multiple people, including the Director of People & Talent, over video interviews. Job scams do exist so please be careful with your personal information.
A shared data platform that makes it easy for healthcare providers to see the whole patient picture
Zus is the only shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data at the point of care via API, embedded components, and direct EHR integrations. Our mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights – so that they can deliver value-based care.
Offices: Boston, Massachusetts 02111, US
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