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$220k–$250k/yr
Full-time
high school, bachelor degree, postgraduate degree
Posted 53d ago
~40 hrs/week
Responsibilities
Lead the Division of Operations and Administration to enhance operational infrastructure, project management culture, and agency-wide process improvements. Oversee procurement, contract management, and employee engagement strategies to support the mission of serving older New Yorkers.
Requirements
Requires a Master's degree with 4 years of experience, a Bachelor's degree with 6 years, or a high school diploma with 10 years of relevant experience. At least 18 months of this experience must be in an administrative, managerial, or executive capacity.
Full job description
Job Description
With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.
NYC Aging seeks a strategic, collaborative, and results-driven professional to serve as Deputy Commissioner, Operations to advance the agency’s operational excellence. Reporting to the Commissioner, the Deputy Commissioner of Operations will lead the Division of Operations and Administration, including Business Operations, Office of Planning & Data Management, Office of Information Technology, Office of Procurement, Office of General & Administrative Services and Office of Emergency Preparedness & Response. The Deputy Commissioner of Operations will serve as a central partner in shaping and implementing long-term strategies. This role will foster cross-functional collaboration, promote open communication, and support a culture of innovation, accountability, and continuous improvement. Key responsibilities include strengthening operational infrastructure, foster results-driven project management culture, lead process improvements, and boost engagement. The Deputy Commissioner of Operations will ensure all initiatives are mission-aligned, measurable, and maximize impact for older adults across New York City.
Collaborate with Senior Leadership to Strengthen Operational Infrastructure: - Partner with Senior Leadership to assess, design and implement high-quality, efficient plans that enhance the organization’s operational infrastructure, including people, systems, and processes. - Drive cross-functional collaboration to identify process improvements, streamline workflows, and implement scalable systems that increase efficiency and effectiveness. - Provide data-informed recommendations, support change management initiatives, and ensure alignment between operational practices and organizational goals. - Support organizational sustainability and growth while advancing the mission and strategic goals of NYC Aging. - Monitor performance metrics, identify gaps, and lead continuous improvement efforts to optimize service delivery and operational outcomes. - Support decision-making processes that enhance organizational efficiency and sustainability. - Promote growth and alignment with the agency’s mission and strategic goals. - Promote clear communication, shared accountability, and collaborative decision-making across teams.
Oversee and Cultivate Project Management Culture: - Lead the development and sustainment of a strong, organization-wide project management culture that emphasizes collaboration, transparency, and accountability. - Establish and standardize project management frameworks, methodologies, and best practices to ensure consistent, high-quality execution. - Provide oversight of project portfolios, ensuring alignment with strategic priorities, timelines, and resource allocation. - Foster a culture of continuous improvement, transparency, and results-driven performance to enhance project outcomes and organizational effectiveness. - Support teams in effectively planning and executing high-profile initiatives and projects.
Lead Agency-wide Management and Process Improvement Initiatives: - Provide strategic leadership in the planning, execution, and oversight of agency-wide management and process improvement initiatives. - Lead agency-wide efforts to elevate, integrate, and embed ownership of key management functions and business process innovations. - Identify opportunities to enhance operational efficiency, streamline workflows, and improve service delivery across departments. - Encourage a culture of collaboration and continuous improvement by empowering teams and strengthening cross-functional partnerships. - Promote shared responsibility for driving effective, sustainable change throughout the organization
Foster a Positive and Accountable Work Environment: - Create and maintain a workplace culture that emphasizes collaboration, accountability, and employee engagement. - Model a positive, success-oriented, and accountable work environment that values trust, inclusion, and collaboration. - Oversee the implementation of a culture of learning, curiosity, and open inquiry across the organization. - Encourage teams to share ideas, reflect on outcomes, and continuously improve together.
Oversee Procurement and Contract Management: - Direct and manage the agency’s procurement and contract management activities to ensure compliance, efficiency, and strategic alignment with organizational goals. - Oversee procurement and contract management functions, including identifying new partnerships with external providers to enhance and expand service delivery. - Emphasize relationship building, transparency, and collaboration to ensure partnerships are effective and mission oriented. - Ensure partnerships are responsive to organizational needs and support strategic goals.
Develop Employee Engagement Strategies: - Implement initiatives that enhance employee engagement and reduce turnover. - Promote a supportive environment that values professional growth, open communication, and employee well-being.
DEPUTY COMMISSIONER - 95001
Qualifications
1. A Master’s Degree from an accredited college in Social Work, Human Services, Public Administration, Business Administration or an equivalent/related field, plus four years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
2. A bachelor’s degree from an accredited college and six years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
3. A four-year high school diploma or its educational equivalent and ten years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Agency: DEPARTMENT FOR THE AGING
Job Category: Constituent Services & Community Programs
Salary Band: $150,000+
Compensation: USD 220000 - USD 250000
Related keywords
Public AdministrationBusiness AdministrationSocial WorkHuman ServicesOperational InfrastructureProject Management FrameworksContract ManagementService DeliveryChange ManagementPerformance MetricsGovernment OperationsNYC Department for the AgingAge-Inclusive CityBusiness Process InnovationResource Allocation
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
Industry
Government Administration
Company size
10,001+ employees
Founded
1934
Headquarters
New York, NY
LinkedIn followers
39,024
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
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