Description Position Title: Helpdesk Specialist: ENTRY LEVEL Reports To: I.T. Director Position Summary: Under the direction and supervision of VIP I.T. Director, the Helpdesk Analyst will be responsible to support the o…
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$44k–$55k/yr
Full-time
associate degree
Posted 2d ago
~40 hrs/week
Responsibilities
The Help Desk Analyst serves as the first point of contact for technical assistance, diagnosing and resolving hardware and software issues. They are responsible for managing Active Directory accounts, documenting solutions, and providing on-site desktop support across New York locations.
Requirements
Candidates must possess an Associate Degree in Information Technology or a related field and have knowledge of Windows OS, Microsoft Office, and networking fundamentals. The role requires self-motivation, strong communication skills, and the ability to travel and work overtime or weekends.
Full job description
Description
Position Title: Helpdesk Specialist: ENTRY LEVEL
Reports To: I.T. Director
Position Summary: Under the direction and supervision of VIP I.T. Director, the Helpdesk Analyst will be responsible to support the organization technology services, and provide customer support. Experience troubleshooting networks, hardware, software, mobile devices, IoT, be self-driven, able to communicate effectively, provide detail documentation of issues/solutions, and is able to handle stressful situations calmly.
Responsibilities
· Serve as the first point of contact for customers seeking technical assistance over the phone, email or helpdesk system
· Diagnose and resolve technical hardware and software issues
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Walk the customer through the problem-solving process
· Record events and problems and their resolution in VIP Helpdesk system
· Follow-up on assigned tickets and update staff of its status and relevant information
· Identify and suggest possible improvements on procedures
· Direct unresolved issues to the next level of support personnel
· Writing, editing, and revising system procedures of new and updated software and hardware
· Windows Active Directory account management, Updates, Adds, Deletes, Changes and Password resets
· Adheres to inventory and change management procedures
· Handles multiple high priority tasks simultaneously
· Travels to various locations within New York to provide desktop support
· Knowledge of Windows 7/8/10, 2012 r2, Microsoft office and office365
· Networking, Routers, Switches, DNS, DHCP
· Associates Degree in Information Technology or related field
· Self-Motivated, willing to learn and stay up-to-date with technology
· Ability to travel, work overtime and weekends as needed
· Ability to independently research a problem using available resources, such as manuals, training materials and the Internet
· Excellent interpersonal, writing and oral communication skills.
Minimum Qualifications:
· Associates Degree in Information Technology or related field
· Self-Motivated, willing to learn and stay up-to-date with technology
· Ability to travel, work overtime and weekends as needed
· Ability to independently research a problem using available resources, such as manuals, training materials and the Internet
· Excellent interpersonal, writing and oral communication skills
SALARY RANGE: $43,500.00 to $55,000.00
Related keywords
Help DeskEntry LevelWindows 7Windows 8Windows 10Windows Server 2012 R2Microsoft OfficeOffice 365Active DirectoryRoutersSwitchesDNSDHCPIoTDesktop SupportTechnical Support
Health & Wellness for All Ages • Addiction Services • Housing & Shelter • Job Readiness
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1974
Headquarters
Bronx, New York
LinkedIn followers
1,568
VIP Community Services is dedicated to changing lives and transforming our community. We offer a continuum of services to individuals with histories of chemical dependency. Our client-centered approach empowers people to take charge of their lives and discover their personal paths to self-sufficiency.
Offices: 770 E 176th St, Bronx, New York 10460, US
Health & Wellness for All Ages • Addiction Services • Housing & Shelter • Job Readiness
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1974
Headquarters
Bronx, New York
LinkedIn followers
1,568
VIP Community Services is dedicated to changing lives and transforming our community. We offer a continuum of services to individuals with histories of chemical dependency. Our client-centered approach empowers people to take charge of their lives and discover their personal paths to self-sufficiency.
Offices: 770 E 176th St, Bronx, New York 10460, US