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$20/hr–$27/hr
Full-time
Sales commission
Posted 7d ago
~40 hrs/week
Responsibilities
The Client Advisor is responsible for embodying the Tiffany brand by delivering luxury, high-energy service across phone, email, and live chat channels. They must achieve commercial sales targets while building long-term client loyalty through authentic communication and personalized product recommendations.
Requirements
Candidates must have experience in luxury client service and strong verbal and written communication skills. Proficiency with computer software, specifically Salesforce, is highly valued, and the ability to work a flexible schedule including weekends and holidays is required.
Full job description
Overview:
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.
Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.
At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.
As a Tiffany Client Advisor, Contact Centre you will:
Be based in store, holding the critical position of embodying the Tiffany brand in each and every client interaction, responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client personal needs and addressing it through elevated and authentic communication.
Be an excellent communicator and brand ambassador with passion for Tiffany conveyed in every conversation and lay out the foundation for building long-term client loyalty.
Responsible for achieving and exceeding client service goals and commercial sales targets.
Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
Escalate issues diligently to ensure prompt and client-centric resolution
Initiate proactive, elevated, and relevant product recommendations for the client
Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
Ensure compliance with all policies and processes at all time
Communicate with passion and authenticity, use elevated verbal and written language
Meet and exceed client, service, and commercial goals
Experience
Required:
• Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
• Excellent verbal and writing communication skills, high energy, and passion
• Strong computer experience working on multiple software platforms
• Ability to multitask, handling phone, email, and live chat communications
• Flexibility to work varied schedule, including days, nights, weekends, and holidays
• Must have authorization to work in Canada
• Proficiency with Salesforce is a strong asset
The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.
Expertly crafting jewelry for the world’s greatest love stories since 1837.
Industry
Retail Luxury Goods and Jewelry
Company size
10,001+ employees
Founded
1837
Headquarters
New York, New York
LinkedIn followers
1,218,088
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.
Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.
The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
Offices: 727 5th Ave, New York, New York 10022, US · 15 Sylvan Way, Parsippany, New Jersey 07054, US · 730 N Michigan Ave, Chicago, IL 60611, US · 727 5th Ave, New York, NY 10022, US
Luxury RetailerBusiness Giftingand Customized Awards and TrophiesService IndustryPrecious MetalsJewelry
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