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Jobs at Kensington (Now Hiring) — 23 open

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Platform Support Analyst (L1)

Canada · Remote OK

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Application Support, REST API, Dynatrace, SQL, Active Directory

Kensington logoKensington

Director, CX Optimization & Experimentation

Toronto, Ontario, Canada · On-site

Senior+

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Conversion Rate Optimization, A/B Testing, Multivariate Testing, Behavioral Analytics, Figma

Kensington logoKensington

Intern - Operations, Ultraluxe Product

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Organizational Skills, Attention To Detail, Problem Solving, Written Communication, Verbal Communication

Kensington logoKensington

Intern - Product

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Attention To Detail, Organization, Time Management, Excel, Google Sheets

Kensington logoKensington

Intern - Sales

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Market Research, Competitive Intelligence, Itinerary Analysis, Sales Enablement, Data Synthesis

Kensington logoKensington

Intern - Operations, Villas

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Organizational Skills, Attention To Detail, Verbal Communication, Written Communication, Time Management

Kensington logoKensington

Manager, Marketing Digital Operations

Toronto, Ontario, Canada · On-site

Senior

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Digital Operations, Web Production, Content Operations, UX Production, Digital Project Management

Kensington logoKensington

Business Development Manager

Toronto, Ontario, Canada · On-site

Senior+

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Business Development, Sales Strategy, Account Management, MICE Industry Knowledge, Lead Generation

Kensington logoKensington

Intern - Partnership Marketing

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Partnership Marketing, Co-operative Campaign Development, Partner Relations, Performance Analysis, Proposal Development

Kensington logoKensington

Intern - Repeat Marketing: Luxury Events & Content Marketing

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Event Planning, Influencer Marketing, Content Strategy, Client Relations, CRM Segmentation

Kensington logoKensington

Intern - Repeat Marketing: CRM & Email Marketing

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: HubSpot CRM, Email Marketing, CRM Marketing, Quality Assurance, Contact Segmentation

Kensington logoKensington

Intern - Digital Asset Management

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Digital Asset Management, Metadata Governance, Content Operations, Information Architecture, Quality Assurance

Kensington logoKensington

Intern - Digital Marketing (Web Experimentation)

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: A/B Testing, Conversion Rate Optimization, SEO, Keyword Analysis, User Experience

Kensington logoKensington

Intern - Digital Marketing (Performance Marketing)

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Paid Search, Paid Social, Google Ads, Meta Ads Manager, GA4

Kensington logoKensington

Intern - AI Product Management & Merchandising

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Data Analysis, Product Management, Merchandising, AI Tool Proficiency, Microsoft Excel

Kensington logoKensington

Intern - Brand Marketing

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Brand Marketing, Social Media Planning, Content Development, Creative Strategy, Written Communication

Kensington logoKensington

Intern - Marketing Operations

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Project Management, Marketing Operations, Workflow Optimization, Asana, Microsoft Office Suite

Kensington logoKensington

Intern - Travel Product Content & AI Copywriting

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: AI Copywriting, Content Editing, Brand Voice Alignment, CMS, Project Management Tools

Kensington logoKensington

Business Analyst Intern

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Requirements Gathering, Process Analysis, Data Visualization, PowerPoint, Stakeholder Management

Kensington logoKensington

Product Intern

Toronto, Ontario, Canada · On-site

Entry level

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…

Skills: Attention To Detail, Organization, Time Management, Excel, Google Sheets

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Showing 1–20 of 23

Kensington logo

Platform Support Analyst (L1)

Kensington

Canada • Remote OK

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Entry level

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  • Full-time
  • bachelor degree
  • Performance Rewards, Incentive Programs
  • Posted 1d ago
  • ~40 hrs/week
  • Remote in Canada

Responsibilities

Ensure the smooth operation of Azure cloud-based proprietary applications by providing technical support to over 1600 travel experts. Responsibilities include managing user inquiries, escalating tickets to developers, and maintaining comprehensive knowledge base documentation.

Requirements

Requires a Bachelor's degree in Computer Science or a related field and at least one year of experience in application or technical support. Candidates must be proficient in SQL, Azure, and REST APIs, and be available to work rotating shifts including weekends.

Full job description

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime!

We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. 

To learn more about Kensington, visit kensingtontours.com. 

About the Role
We are looking for a Platform Support Analyst I, who will be an essential part of the support team. Your primary focus is to ensure the smooth operation of the Azure cloud-based proprietary applications while providing outstanding support to our 1600+ valuable travel experts.
 
WHAT YOU'LL DO
  • User Support: Take ownership for addressing user inquiries, issues, and requests related to the platform applications raised by users
  • Manage Escalations: Escalate tickets to the development team and ensure an end-to-end resolution for users
  • Documentation: Create and maintain comprehensive documentation, including knowledge base articles to assist users and support colleagues
  • Communication: Communicate effectively with cross-functional teams, developers, and stakeholders to report and escalate issues when necessary
  • Training: Assist in training sessions for end-users to ensure they are proficient in using the platforms and their features
  • Monitoring: Continuously monitor the applications’ performance and proactively identify potential issues before they impact users
  • Feedback Collection: Gather user feedback and suggestions to contribute to the ongoing improvement and enhancement of the platforms
WHO YOU ARE
  • The ideal candidate must have at least 1 year experience in application support or technical support
  • The candidate should possess strong problem-solving and troubleshooting skills
  • An analytical thinker with excellent communication and customer service skills
  • Familiarity with software support processes and ticketing systems
  • Ability to work collaboratively in a team-oriented environment
  • Should be able to work in shift rotation, including weekend
  • Intermediate to proficient level of “Technical Skills” required

WHAT YOU'LL BRING
  • Understanding of REST API
  • Understanding of application log monitoring platform like Dynatrace or similar
  • Understanding of SQL and RDBMS like SQL server or similar
  • Functional understanding of Active directory
  • Understanding of programming languages like .Net and frontend angular or similar
  • Understanding of webserver like IIS or similar
  • Understanding cloud platforms like azure or similar
  • Understanding of ITIL incident management and ticketing tool like ServiceNow or similar
WHAT WE'RE LOOKING FOR
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
  • Strong analytical and problem-solving skills
  • Good written and verbal communication (customer-facing)
  • Ability to work in shifts including weekend
  • Attention to detail and documentation discipline
SHIFT MODEL
  • Team Coverage: 12 hours/day (8 AM – 8 PM)
  • Days: 365 days/year
  • Model: 2 rotating shifts with some overlap (Shift 1 - 8 AM to 4 PM , Shift  2 - 12 PM to 8 PM)

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation for this position is $50,000.

The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

#LI-Remote

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Related keywords

AzureREST APIDynatraceSQL ServerRDBMSActive Directory.NetAngularIISITILServiceNowCloud PlatformsApplication SupportTechnical SupportIncident ManagementTicketing Systems

About Kensington

LinkedInVisit site
Industry
Travel Arrangements
Company size
501-1,000 employees
Headquarters
Toronto, ON
LinkedIn followers
33,570

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime. We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Yachts, Villas, Expeditions, Corporate, Jets, and Air. Kensington Tours is located in Ontario at 2 Queen Street East, 20th Floor, Toronto, Ontario, M5C 3G7, TICO#50022233, 416-789-3271.

Offices: 2 Queen St E, Toronto, ON M5C 3G7, CA · 2207 Concord Pike, Wilmington, DE 19803, US

LeisureTravel AgencyTourismTour Operator
View all jobs at Kensington

About Kensington

LinkedInVisit site
Industry
Travel Arrangements
Company size
501-1,000 employees
Headquarters
Toronto, ON
LinkedIn followers
33,570

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime. We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Yachts, Villas, Expeditions, Corporate, Jets, and Air. Kensington Tours is located in Ontario at 2 Queen Street East, 20th Floor, Toronto, Ontario, M5C 3G7, TICO#50022233, 416-789-3271.

Offices: 2 Queen St E, Toronto, ON M5C 3G7, CA · 2207 Concord Pike, Wilmington, DE 19803, US

LeisureTravel AgencyTourismTour Operator
View all jobs at Kensington

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