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Support the Store Manager in overseeing daily operations, achieving sales goals, and maintaining high standards of store presentation. Lead and motivate the store team while ensuring exceptional customer service and efficient inventory management.
Requires a minimum of 2 years of retail experience with supervisory responsibility and a genuine passion for cooking and kitchen products. Candidates must be flexible to work weekends and bank holidays, including Christmas Eve and Boxing Day.
Borough Kitchen is looking for an organised and customer-focused Assistant Store Manager to support the smooth day-to-day running of our Hampstead store. Working closely with the Store Manager, this role will help oversee store operations, support the team, maintain high standards of customer service and presentation, and contribute to sales performance. The ideal candidate will have strong retail experience, good communication skills, and a practical, hands-on approach. This role would suit someone who enjoys working with customers and our products, supporting a team, and helping to create a positive and well-run store environment.
Location: 1 Hampstead High St, London NW3 1RG
Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays)
Good to know: Our peak season falls in November and December, with Saturdays and Sundays being our most active days. Working during these periods is an important part of supporting our customers and the wider team. As part of this, it is a requirement that you will work on Christmas Eve and Boxing Day.
About Borough KitchenBorough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.
About the roleWe are a proud London Living Wage employer. This accreditation reflects our commitment to supporting our team not just as employees, but as valued experts in cooking and dining.
Borough Kitchen is an equal opportunities employer. We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. We value and respect every team member, whether you're part-time or on a fixed-term contract.
Cook shop and cook school with a focus on high-quality tools for the kitchen and table, and technique-driven classes.
Our Cook Shops cater to the urban chef to provide everything needed for at-home entertaining - from the kitchen to the table. Our passion is around finding the best tools for the job from around the globe, with a focus on quality, functionality and durability. We tightly edit the range to offer the Best of the Best and, where there is a high-quality value alternative, the Best of Value. We are known for rigorously testing and selecting the best products in each category. We opened our first shop at Borough Market in September 2013 and our second shop in Hampstead in May 2015. We launched our first Cook School in Hampstead in October 2015 and then relaunched our online store boroughkitchen.com in November 2015. In April 2016 we opened a Chiswick shop and Cook School in London, W4. Our flagship store in Islington Square opened in October 2020 and features our most comprehensive range of products and our largest, most central Cook School. All three of our Cook Schools are powered by Gaggenau's top-of-the-range kitchen equipment. We cater to the urban at-home chef to provide everything that's needed for entertaining, from the kitchen to the table. It's about a shared passion for cooking and eating together - whether having friends around for a Friday night supper or family around for a Sunday roast. We all share a passion for food and hosting and are always looking to welcome like-minded people to our team.
Offices: 129c Upper Street, Islington, England, GB · 16 Borough High Street, London, Greater London SE1 9QG, GB · 1B-1C Hampstead High Street, London, Greater London NW3 1RG, GB · 186 Chiswick High Road, London, Greater London W4 1PP, GB
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