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Full-time
bachelor degree
Posted 22d ago
~40 hrs/week
Responsibilities
Lead and manage the Customer Success team by recruiting, hiring, and coaching CSMs to drive product adoption and retention. Develop CS enablement strategies and monitor program efficacy to ensure customers achieve their desired outcomes.
Requirements
Requires at least 5 years of experience in Customer Success or Account Management and 2 years of people management experience. A bachelor's degree in Business, Marketing, or a related field is preferred.
Full job description
Position Summary:
The Customer Success team is integral to the overall success of the Penske Digital Experience. They are the driving force behind ensuring the successful use, adoption, and retention of our products and services. Working cross functionally, and with our customers, this team ensures we're building products that our customers love. The Manager of Customer Success is a member of the leadership team that will help to support this effort by coaching and driving CSMs to deliver and demonstrate value for customers. The Manager of Customer Success will play a key role in ensuring that CSMs help customers to achieve their desired outcomes with our products and services.
This individual will be responsible for the hiring, training, and managing of the CSM members of the Success team. They will also be responsible for coaching CSMs to meet (or exceed) key individual and team performance goals, metrics, and objectives.
This position is based out of our corporate headquarters in Reading, PA 4 days per week and 1 day per week of work from home.
Major Responsibilities:
• Recruit, Hire, Onboard, and Develop CSMs
• Help to develop CS Enablement Strategy
• Monitor efficacy of CS Programs
• Customer Success Upskilling
• Customer Success Competency
• Manage and Enable Customer Success team
• Other projects and tasks as assigned
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1969
Headquarters
Reading, PA
LinkedIn followers
89,658
Penske Truck Leasing is a Penske Transportation Solutions company headquartered in Reading, Pennsylvania. A leading provider of innovative transportation solutions, Penske operates and maintains nearly 400,000 vehicles and serves its customers from approximately 1,000 maintenance facilities and more than 1,900 truck rental locations across North America. Solutions from Penske include full-service truck leasing, fleet maintenance, truck rentals, used trucks, and a comprehensive array of technologies to keep the world moving forward. Penske Truck Leasing Co., L.P. is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.
Offices: 2675 Morgantown Rd, Reading, PA 19607, US
Based on 2068 listings with disclosed salaries, most sales jobs in Pennsylvania pay between $55k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Pennsylvania right now?
There are currently 9,927 open sales positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Pennsylvania?
Companies currently hiring include AutoZone, Lowe's Companies, Inc., Advance Auto Parts, Tractor Supply Company, PNC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Pennsylvania?
Yes — 1621 of the 9927 open sales positions offer remote or hybrid work (801 remote, 820 hybrid).
How do I apply for Sales jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.