Gettysburg, Pennsylvania, United States · On-site
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our sha…
Skills: Team Leadership, Guest Relations, Conflict Resolution, Staff Scheduling, Hotel Management Systems
Youngstown, Ohio, United States · On-site
$14/hr
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Night Auditor, you’re more t…
Skills: Financial Reporting, Night Audit Procedures, Guest Relations, Cash Handling, Problem Solving
Youngstown, Ohio, United States · On-site
$14/hr
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Night Auditor, you’re more t…
Skills: Financial Reporting, Revenue Reconciliation, Guest Relations, Night Audit Procedures, Problem Solving
Pikesville, Maryland, United States · On-site
$80k–$100k/yr
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our sha…
Skills: Strategic Leadership, Financial Management, Revenue Optimization, Cost Control, Menu Development
Pittsburgh, Pennsylvania, United States · On-site
Where Hospitality Becomes Unscripted Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted, we believe in hospitality that feels genuine, warm, and human. As a Hotel Manager, you play…
Skills: Hotel Operations, Team Leadership, Financial Budgeting, Guest Relations, Staff Coaching
Youngstown, Ohio, United States · On-site
$16/hr
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our sha…
Skills: Team Management, Customer Service, Conflict Resolution, Hotel Management Systems, Staff Scheduling
Youngstown, Ohio, United States · On-site
$16/hr
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our sha…
Skills: Team Leadership, Guest Relations, Conflict Resolution, Staff Scheduling, Hotel Management Systems
Pittsburgh, Pennsylvania, United States · On-site
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our sha…
Skills: Leadership, Team Coordination, Attention To Detail, Organizational Skills, Time Management
Gettysburg, Pennsylvania, United States · On-site
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Kitchen Steward, you are the behin…
Skills: Sanitization, Dishwashing, Kitchen Maintenance, Waste Disposal, Food Preparation
Parsippany, New Jersey, United States · On-site
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our sha…
Skills: Plumbing, Electrical Repair, HVAC Maintenance, Carpentry, Preventive Maintenance
Pittsburgh, Pennsylvania, United States · On-site
Where Hospitality Becomes Unscripted Job Summary At OTH Hotels Resorts, we don’t believe in hospitality that’s scripted, we believe in experiences that feel personal, intuitive, and genuine. As the General Ma…
Skills: Financial Leadership, Budgeting, Revenue Management, Operational Excellence, P&L Management
Manassas, Virginia, United States · On-site
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Restaurant Server, you bring warmt…
Skills: Guest Service, POS Systems, Menu Knowledge, Order Taking, Upselling
Gettysburg, Pennsylvania, United States · On-site
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Bartender, you do more than mix dr…
Skills: Drink Preparation, Bar Operations, Cash Handling, POS Transactions, Guest Relations
Manassas, Virginia, United States · On-site
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Restaurant Server, you bring warmt…
Skills: Guest Service, POS Systems, Menu Knowledge, Order Taking, Upselling
Manassas, Virginia, United States · On-site
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Bartender, you do more than mix dr…
Skills: Drink Preparation, Bar Operations, Cash Handling, POS Systems, Guest Relations
Manassas, Virginia, United States · On-site
$15/hr–$17/hr
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Guest Service Agent, you’re …
Skills: Guest Relations, Property Management Systems, Conflict Resolution, Multitasking, Verbal Communication
Manassas, Virginia, United States · On-site
$15/hr–$17/hr
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Guest Service Agent, you’re …
Skills: Guest Relations, Property Management Systems, Conflict Resolution, Multitasking, Verbal Communication
Manassas, Virginia, United States · On-site
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Cook, you bring more than ingredie…
Skills: Cooking Techniques, Knife Handling, Food Preparation, Food Safety, Sanitation Standards
Manassas, Virginia, United States · On-site
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Bartender, you do more than mix dr…
Skills: Drink Preparation, Bar Operations, Cash Handling, POS Systems, Guest Relations
Manassas, Virginia, United States · On-site
Where Hospitality Becomes Unscripted. Job Summary At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Cook, you bring more than ingredie…
Skills: Cooking Techniques, Knife Handling, Food Preparation, Food Safety, Sanitation Standards
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Oversee daily front office operations, including supervising front desk, concierge, and bell staff to ensure brand standards are met. Manage guest check-in/out processes and resolve complaints to maintain high levels of guest satisfaction.
Requires a high school diploma and experience in hotel front desk operations, with supervisory experience preferred. Candidates must be able to work a flexible schedule including nights and weekends and meet physical requirements for standing and lifting.
At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.
|
Job Title |
Front Office Supervisor |
Location |
Property |
|
Department |
Rooms |
Property, if applicable |
Property Specific |
|
FLSA |
Non-Exempt |
Direct Supervisor |
Front Office Manager |
The Front Office Supervisor is responsible for overseeing front desk operations and supporting the Front Office Manager in delivering exceptional guest service and efficient daily operations. This role supervises front desk agents, concierge, and bell staff while ensuring smooth check-in and check-out processes, accurate room assignments, and consistent adherence to brand standards.
This position operates in a fast-paced, guest-facing hotel environment requiring active presence at the front desk and coordination across multiple departments. The role includes shift-based scheduling, including nights, weekends, and holidays, and requires frequent standing and direct guest interaction. Success in this role requires strong leadership, excellent communication skills, and the ability to resolve guest issues quickly while maintaining high service standards.
Education: High school diploma or equivalent required; degree in Hospitality Management preferred.
Experience: Experience with hotel front desk or hospitality operations required, including prior supervisory experience preferred.
Travel required: No travel required; position is fully property-based.
Certifications: None required (hospitality certifications preferred).
This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.
We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.
The Heart of Hospitality
Our Town Hospitality manages a diverse portfolio of upscale and upper-upscale independent, lifestyle, soft-branded, and branded hotel properties across the United States. Our leadership team of experienced, industry-best hospitality professionals excels at implementing operational efficiencies, nurturing a thoughtful employee culture, and offering warm, unforgettable guest service that turns moments into memories for our guests and yields positive outcomes for our owners and team members alike.
Offices: 306 S Henry St, Suite 200, Williamsburg, Virginia 23185, US
View all jobs at OTH Hotels ResortsThe Heart of Hospitality
Our Town Hospitality manages a diverse portfolio of upscale and upper-upscale independent, lifestyle, soft-branded, and branded hotel properties across the United States. Our leadership team of experienced, industry-best hospitality professionals excels at implementing operational efficiencies, nurturing a thoughtful employee culture, and offering warm, unforgettable guest service that turns moments into memories for our guests and yields positive outcomes for our owners and team members alike.
Offices: 306 S Henry St, Suite 200, Williamsburg, Virginia 23185, US
View all jobs at OTH Hotels Resorts