Division: Retail Banking Department: Various – Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Actual compensation within the pay range will be determined based on fact…
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$20/hr–$27/hr
Full-time
high school, associate degree
Posted 43d ago
~40 hrs/week
Responsibilities
The Universal Banker performs combined duties of a Teller and Personal Banking Representative to process transactions and open new accounts. They are responsible for developing customer relationships, promoting bank products, and ensuring regulatory compliance.
Requirements
A high school diploma is required, while an associate degree or banking courses are preferred. Candidates should have prior experience in teller or sales roles within a goal-oriented environment and strong cash handling skills.
Full job description
Division: Retail Banking
Department: Various – Branch Network
Reports to: Branch Manager
Status: Non-Exempt
Grade: 5
Salary Range: $20.00 - $27.13
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Ludlow, MA - 431 Center St
Purpose/Objective:
The Universal Banker position will be responsible to perform the job responsibilities of both a Teller and a Personal Banking Representative. Deliver an exceptional customer experience, process transactions, open new accounts, and proactively develop, retain, and expand customer relationships. Cultivate relationships, promote Beacon Bank’s products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.
Key Accountabilities:
Customer Relationship Management
Provide an outstanding customer experience at all points of contact.
Build, retain, and expand customer relationships by recommending products and services to meet customer needs.
Educate and assist clients with digital banking services and recommend convenient banking options.
Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
Sales, Referrals & Incentive Goals
Build and deepen relationship with customers by recognizing their needs and goals to make recommendations.
Educate and offer a full range of financial products and services, including referrals to our business partners.
Have basic knowledge of all lending products.
Meet or exceed individual incentive goals and contribute to overall branch goals.
Actively participate in all branch initiatives.
Transaction Processing & Operations
Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
Maintain and balance a cash drawer daily within guidelines.
Handle cash in an organized, timely, and accurate manner.
Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
Provide backup support to Teller Supervisors and participate in branch meetings.
Accurately perform account opening procedures and maintenance requests.
Branch Operations & Compliance
Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
Act as a deterrent to robbery and fraud by adhering to procedures.
Education:
High school diploma or equivalent required; Associate’s degree or banking courses preferred.
Experience:
Prior teller or sales experience in a goal-oriented environment.
Proven cash handling and customer service experience.
Knowledge of bank products, services, and operating procedures.
Excellent oral and written communication skills.
Detail-oriented with strong organizational and time management skills.
Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
Ability to work flexible hours, including Saturdays and travel to nearby offices as required.
Skills & Knowledge:
Superior customer service and sales skills.
Strong communication and interpersonal skills.
Ability to identify customer needs and make appropriate recommendations.
Ability to prioritize workflow, multi-task, and meet deadlines.
Enthusiastic, goal-oriented, and customer-focused.
Ability to analyze situations and solve complex issues.
Behavioral Expectations
Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank’s core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [email protected].
Beacon Bank is a full-service, regional bank serving the Northeast and a subsidiary of Beacon Financial Corporation (NYSE: BBT). Headquartered in Boston, the bank has $24 billion in assets and more than 145 branches throughout New England and New York. The company, through Beacon Bank, offers a full suite of tailored banking solutions including commercial, cash management, asset-based lending, retail, consumer and residential products and services. It also provides equipment financing through its Eastern Funding subsidiary, SBA lending through its 44 Business Capital division and private wealth services through Clarendon Private.
Offices: Boston, Massachusetts, US
Commercial BankingBusiness Banking Personal BankingInvesting & Wealthand Private Banking
Based on 2981 listings with disclosed salaries, most sales jobs in Massachusetts pay between $65k–$190k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Massachusetts right now?
There are currently 6,971 open sales positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Massachusetts?
Companies currently hiring include AutoZone, Lowe's Companies, Inc., Bank of America, O'Reilly Auto Parts, Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Massachusetts?
Yes — 1883 of the 6971 open sales positions offer remote or hybrid work (857 remote, 1026 hybrid).
How do I apply for Sales jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.