Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Level

P3

Position Summary:

This individual contributor role supports APAC financial reporting, compliance, internal controls, and financial analysis activities. The position is responsible for delivering accurate financial reporting, performing account reconciliations and variance analysis, supporting SOX compliance and audit requirements, and coordinating APAC corporate and regulatory compliance activities, including business licenses, permits, registrations, and statutory filings.

Key Responsibilities

• Prepare, review, analyze, and manage APAC financial reporting deliverables for month-end, quarter-end, and year-end close, including reporting packages, account reconciliations, financial statement support schedules, management reporting, and variance and flux analysis. Investigate significant account movements, validate underlying drivers, and provide meaningful financial insights and explanations to management and business partners.
• Coordinate and oversee APAC compliance and statutory requirements, including business license renewals, permits, government registrations, regulatory filings, statutory submissions, compliance calendars, due date monitoring, and coordination with internal stakeholders and external service providers.
• Ensure compliance with accounting policies, internal controls, US GAAP, SOX requirements, and other applicable accounting standards. Stay current on regulatory and accounting changes and recommend process or procedural updates as needed.
• Collaborate closely with FSSC teams, Corporate Controllership, FP&A, Treasury, Tax, Legal, Corporate Accounting, local finance teams, external auditors, and consultants to resolve reporting, reconciliation, compliance, audit, and operational issues while supporting business decision-making.
• Identify, initiate, and lead process improvements, standardization, and automation initiatives related to reporting, reconciliations, compliance tracking, and workflow efficiency using ERP systems, reporting tools, Microsoft Office applications, and AI-enabled solutions where appropriate.
• Support system implementations, process transitions, and global or FSSC-wide initiatives and projects to enhance operational effectiveness and reporting capabilities.
• Maintain updated SOPs, workflow documentation, process inventories, and repositories to ensure consistency, governance, and operational continuity.
• Perform other duties and responsibilities as assigned.

Role Requirements

• Bachelor's Degree in Accounting, CPA required.
• 5-8 years of relevant experience in financial reporting, accounting compliance, controllership, audit support, internal controls, or shared services finance operations, preferably in a multinational or BPO/SSC environment.
• Strong knowledge of corporate financial reporting, GAAP financial reporting, accounting standards, financial policy, monthly close process, account reconciliations, financial reporting and analysis, financial compliance, and management reporting.
• Strong experience in variance and flux analysis, account analysis, financial tracking, business reporting, and translating financial movements into clear, supportable business explanations.
• Working knowledge of APAC government compliance processes, including business licenses, permits, registrations, statutory submissions, regulatory filings, and compliance documentation.
• Experienced in SOX, internal controls, internal control procedures, financial auditing, external audit support, peer review, and risk/control management.
• Experienced in financial software, accounting systems, Microsoft Office, ERP systems, and reporting tools; experience with automation, data analysis, or AI-enabled tools is preferred.
• Curious, assertive, keen to detail, and able to independently research unfamiliar reporting, compliance, or regulatory matters to identify requirements, validate facts, and recommend practical next steps.
• Ability and willingness to engage in person with Philippine government offices to facilitate regulatory and compliance requirements as needed.
• Ability and willingness to report to the office as needed for document processing and administrative requirements.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.