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Manage the financial and operational performance of assigned customer fleets and vessels within the APAC region. Lead and develop a team of Vessel Operations Managers to ensure service level agreements and KPIs are met.
Requires fluency in English and proficiency in MS Office, with experience in customer-facing roles and financial portfolio management. Strong leadership skills and the ability to work in a fast-paced, multicultural environment are essential.
Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in Romford (United Kingdom), Singapore, Manila (the Philippines) and Antwerp (Belgium) and counts a total of 115 great colleagues.
As Regional Operations Manager, you will be responsible for the financial and operational performance of assigned customer fleets and vessels within your Service Delivery Team. You will lead and support 6-7 Vessel Operations Manager, ensuring effective execution of daily operations. The Vessel Operations Managers will have direct reference into this position.
You will be accountable for delivering agreed service levels and KPIs, driving customer satisfaction, retention and growth. In addition, you will provide leadership through performance management, goal setting, development planning, and annual appraisals for your direct reports, while fostering continues improvement and operational excellence. You will be expected to participate in customer meetings as required.
What we're looking for:
Qualifications and Educational Requirements:
Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila
Job Types: Full-time, Permanent
At Wrist Global, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.
As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.
We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.
By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.
Wrist Ship Supply is the world’s leading ship and offshore supplier of provisions & stores with a global 24/7 service.
Wrist is the world’s leading ship and offshore supplier of marine provisions and stores. Wrist is the only stores and provisions marine supplier with a global network of supply operations. Wrist also offers services within owners’ goods and spare parts logistics and distribution combining deliveries to vessels. Wrist is leading the digitalization agenda of the maritime supply industry. All year round, we offer 24/7 global online sourcing and logistics providing data transparency, automation, and convenience to customers. We continuously work on reducing our own climate impact while at the same time meeting our customers’ growing demand for responsible solutions and services. From 30+ locations worldwide in all major shipping locations, 1,800 Wrist employees take pride in making it easy for customers to order and receive supplies – where and when it is requested
Offices: Stigsborgvej 60, Nørresundby, Denmark 9400, DK · Greenwell Road, East Tullos, Aberdeen , Scotland AB12 3AX, GB · Avenida de la Union 8-10, Algeciras, Poligono Industrial, Cortijo Real 11206 , ES · 102 Gilliam Street, Corpus Christi, TX 78409, US · Schrijnwerkersweg 13, Den Helder, PC 1786 , NL
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