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The Enterprise Relationship Manager will manage and grow a portfolio of Tier 1 clients by developing tailored strategies to drive retention and revenue expansion. This role involves collaborating with cross-functional teams to deliver innovative solutions and presenting strategic updates to C-level executives.
Candidates must have 10+ years of experience in business development or account management, with at least 5 years focused on high-value strategic accounts. Proficiency in SaaS within the energy, commodities, or financial sectors is mandatory, along with strong communication and presentation skills.
Founded in 1995, Zema Global Data Corporation empowers organizations to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results. Over the past two years, Zema Global has accelerated its growth through strategic investment and acquisition to strengthen our global leadership. Together we’re helping our customers gain a Decisioning Advantage – one bold idea at a time. With a presence across global energy, commodity, and financial markets, Zema Global empowers customers to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results.
At Zema Global, we Think Big, Make It Happen, and Win as One. We thrive on collaboration, creativity, and respect, united by a shared drive to innovate and deliver meaningful impact for our customers and communities. If you’re inspired by solving complex challenges and contributing to a culture that values purpose and performance, we invite you to join us.
Location: Houston, TX, US (please kindly note, we are not accepting candidates outside this region)
Position Type: Full-time, Permanent
Work model: Remote
Industry: Commodities & Energy
Position Overview:
The Enterprise Relationship Manager, will manage and grow a portfolio of Tier 1 clients, driving revenue and ensuring long-term customer satisfaction. This role requires building trusted relationships with key stakeholders, including C-level executives, understanding their strategic objectives and collaborating with internal teams to deliver solutions that align with their business needs.
Manage a portfolio of high-value Tier 1 accounts, acting as a trusted advisor.
Develop tailored strategies to drive client retention, expansion, and satisfaction.
Identify upsell and cross-sell opportunities to grow revenue within assigned accounts.
Deliver presentations and strategic updates to C-level and senior executives.
Collaborate with internal teams (Sales, Solutions Engineering, Marketing, Customer Success) to design and deliver innovative solutions that meet client needs.
Support proposal development, RFP responses, and communicate the value proposition of Zema Global’s offerings.
Understand client business objectives, industry trends, and challenges to propose aligned solutions.
Maintain account plans outlining key milestones, growth opportunities, and risk mitigation strategies.
Participate in Quarterly Business Reviews and other client meetings to track progress and address client priorities.
Work closely with cross-functional teams to ensure a seamless customer experience.
Provide regular account updates, pipeline reports, and revenue forecasts to leadership.
Represent Zema Global at industry events and conferences.
Proven ability to identify upsell and cross-sell opportunities within Tier 1 accounts.
Strong understanding of client business objectives, industry trends, and technical/operational workflows.
Excellent communication, negotiation, and presentation skills.
Ability to collaborate effectively with cross-functional teams (Sales, Solutions Engineering, Marketing, Customer Success).
Experience with CRM tools such as Salesforce, HubSpot, or Gumb.
Organized, strategic, and able to plan and execute account strategies and Quarterly. Business Reviews.
MBA or advanced degree in business, engineering or related field.
Experience in enterprise software forecasting and pipeline management.
Sales training or certifications (Challenger, MEDDIC, SPIN, etc.).
Experience working in global markets or multi-region accounts.
Comfortable navigating complex technical discussions with operational teams.
Experience with proposal development, RFP responses, and value proposition communication.
Ability to represent the company at industry events, conferences, and thought leadership forums.
Please Note: Only candidates with professional experience in the software/SaaS industry, the energy industry, or both will be considered for this role.
How to Apply
Please submit your PDF CV highlighting your relevant experience (English CVs only). Only shortlisted candidates will be contacted. No agency submissions, please.
No visa sponsorship is available for this position
Equality and Diversity: Zema Global is committed to diversity and inclusion. We encourage applications from all qualified individuals and do not discriminate based on race, gender, sexual orientation, disability, or any other protected status.
Helping companies gain a Decisioning Advantage in an increasingly complex, fast-paced energy economy.
High-performance, cloud-native, future-ready platforms. Our AI-powered Decisioning Infrastructure brings together decision-ready data, curve analytics, and total portfolio analysis to improve companies’ outcomes from a string of decisions — at speed and scale. Unmatched decision-ready data foundation. We ingest from 14,000+ sources and deliver verified, governed data in the exact structure and format your business needs to power analytics and models. Unlock total portfolio analysis. We combine asset, contract, and market data in a unified analytical framework that quantifies value, risk and uncertainty across all positions for informed, portfolio level decisions. Unleash decision at speed. We embed expertise into every decision with pre configured analytics, proven methodologies and deep domain knowledge — all built from decades of experience in energy and commodity markets. Our innovative solutions empower organizations in the energy, commodities and financial sectors worldwide.
Offices: Denver, US · London, GB · Houston, US · Vancouver, CA · Mumbai, IN
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