The Case Manager, Clinical Quality Investigations, is an expert consultant, investigator, case manager and delegate of Swedish Medical Center's Board for hospital and hospital-based outpatient clinical care grievances. T…
Skills: Clinical Quality Investigation, Case Management, Medical Document Review, Quality Improvement Initiatives, Regulatory Compliance
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Explore opportunities with Assured Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to …
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Systems Administrator IV, Health Systems - Certified in Willow Inpatient
Renton, Washington, United States · On-site
Senior
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Washington, District of Columbia, United States · Hybrid
$170k–$185k/yr
Senior+
POSITION TITLE: Senior Director, Shipping DEPARTMENT/PROGRAM: Climate REPORTS TO: Vice President, Climate STATUS: Regular, Full Time, Exempt LOCATION: Remote or Hybrid from AK, CA, DC, FL, MD, OR, TX, VA, WA, WV ABOUT OC…
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Project Manager - FIre and Contents Restoration Manager
Hoquiam, Washington, United States · On-site
$60k–$80k/yr
Mid level
Benefits: Medical Credit 401(k) 401(k) matching Company car Paid time off Profit sharing Training & development Project Manager – Fire & Contents Restoration ServiceMaster Restore – ServiceMaster 1st Choice 📍 Western Wa…
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The Terraces at Summitview in Yakima, WA, a HumanGood community nationally rated as Best Assisted Living and Best Independent Living of 2025-2026 by U.S News & World Report, is looking for talented Servers to join our te…
ABOUT THE ROLE Peloton Product Line Architects (PLA’s) drive the innovation and optimization of a hardware product (such as the Peloton Bike, Tread, or Row) as well as the development of future Peloton products. This rol…
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Account Executive - Field Based Sales (Nursing Education)
Seattle, Washington, United States · Remote OK
$100k–$150k/yr
Senior
UWorld is the worldwide leader in online practice question banks. Since 2003, millions of students have used UWorld's products to prepare for their high-stakes exams. At UWorld, we have a relentless focus on quality and …
F&B Supervisor (SEASONAL) - Crystal Mountain Hotel
Enumclaw, Washington, United States · On-site
Mid level
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Arboreal is not a traditional property management company. We are a technology-enabled, operator-led platform built specifically to manage complex affordable and mixed-income housing at scale — and to do it better than t…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$47/hr–$73/hr
Full-time
bachelor degree, postgraduate degree
Retirement 401(k) Savings Plan With Employer Matching, Health Care Benefits (Medical, Dental, Vision), Life Insurance, Disability Insurance, Paid Parental Leave, Vacations
Posted 17d ago
~40 hrs/week
Responsibilities
Acts as an expert consultant and investigator managing clinical care grievances for hospital and outpatient settings. Ensures all responses and documentation comply with internal policies and external regulatory agencies like The Joint Commission and CMS.
Requirements
Requires 5 years of clinical experience with 2 years in management or quality, or a graduate degree with 10 years of investigation experience. Must possess strong skills in medical document review, professional communication, and managing quality improvement initiatives.
Full job description
The Case Manager, Clinical Quality Investigations, is an expert consultant, investigator, case manager and delegate of Swedish Medical Center's Board for hospital and hospital-based outpatient clinical care grievances. This person operates in a high-volume, high-stress environment and has multi-campus responsibility to ensure that clinical care grievances are responded to and documented in compliance with Swedish Medical Center policy and in accordance with requirements of external regulatory agencies, including The Joint Commission, Det Norske Veritas, The Center for Medicare/Medicaid Services, and the Washington State Department of Health.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
5 years as a clinician in a healthcare setting with at least two of those years being in management, education, or related to clinical quality; or a graduate degree and at least 10 years of experience in a quality investigation position considered in lieu of no clinical education.
Working with individuals in distress and in developing quality improvement initiatives in healthcare.
Investigation, including review of medical documents and interpersonal interactions.
Managing upward and accomplishing desired results.
Experience in effective verbal communication both in large groups and one to one settings.
Documented experience in composing clear written communication with grammatical accuracy and appropriate, professional tone.
Preferred Qualifications:
Bachelor's Degree in Nursing, Or Bachelors or Masters Degree in related field accompanied by relevant experience considered (see Experience and Skills qualifications).
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.
Related keywords
Clinical QualityCase ManagementThe Joint CommissionDet Norske VeritasCMSWashington State Department of HealthHealthcare ComplianceGrievance ManagementQuality ImprovementMedical ReviewPatient CareClinical Investigation
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