Position Summary The Product Operations Specialist supports the administration and delivery of live continuing professional education (CPE) webinars and virtual learning events. This role combines technical production, e…
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Full-time
bachelor degree
Paid time off, Parental leave, Bereavement leave, Volunteer time, Paid holiday schedule, Medical insurance
Posted 18h ago
~40 hrs/week
Responsibilities
The Product Operations Specialist manages the end-to-end lifecycle of live webinars and virtual learning events, including technical setup, delivery, and post-event administration. They provide real-time technical support to presenters and participants while ensuring high-quality event execution and accurate documentation.
Requirements
Candidates should possess strong technical aptitude, excellent organizational skills, and the ability to troubleshoot hardware and software issues in a fast-paced environment. A bachelor's degree in a relevant field is preferred, along with experience in live production or customer-facing technical support roles.
Full job description
Position Summary
The Product Operations Specialist supports the administration and delivery of live continuing professional education (CPE) webinars and virtual learning events. This role combines technical production, event administration, and customer support to help ensure each event is prepared, delivered, and
completed accurately and professionally. Following training, the Product Operations Specialist independently manages assigned events through the production lifecycle, including event preparation,
live delivery, technical support, quality monitoring, and post-event administration. Success in this role requires strong attention to detail, technical aptitude, organization, reliability, and the ability to remain calm and responsive in a fast-paced production environment.
Essential Duties and Responsibilities
Prepare, administer, and deliver assigned webinars and virtual learning events in accordance with established procedures and production standards.
Complete event setup, pre-production testing, and readiness checks to minimize technical and operational issues.
Monitor live events and identify, troubleshoot, or appropriately escalate technical and production issues.
Provide timely technical support to presenters, learners, and other event participants.
Respond to customer inquiries through phone, chat, and email in a professional and customer-focused manner.
Complete post-event activities, including attendance processing, quality assurance, reporting, documentation, and content distribution.
Maintain accurate event information, production records, and internal documentation.
Follow standard operating procedures while exercising sound judgment within the scope of the role.
Collaborate with internal teams to support successful event execution and communication.
Identify and communicate opportunities to improve production quality, efficiency, and the customer experience.
Participate in evening, weekend, and extended-hours event coverage as business needs require.
Perform other duties as assigned.
Required Skills and Abilities
Strong attention to detail and commitment to accuracy and quality.
Strong organizational and time-management skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Technical aptitude and the ability to troubleshoot common software, hardware, audio, and video issues.
Ability to learn new technologies, processes, and production platforms.
Clear and professional written and verbal communication skills.
Strong interpersonal skills and a customer-centric approach.
Dependability, responsiveness, and consistent follow-through.
Ability to remain calm, professional, and solution-oriented during live events and time-sensitive situations.
Ability to follow established procedures, recognize when escalation is needed, and communicate issues clearly.
Ability to work independently after training while contributing efficiently within a collaborative team.
Flexibility in response to changing priorities, schedules, and business needs.
Consistent punctuality and reliability in support of scheduled live productions.
Technical Qualifications
Experience with or exposure to the following is preferred:
Webinar, virtual event, video conferencing, or live-streaming platforms.
Remote production workflows and webcam-based presentations.
Windows, macOS, and common mobile operating systems.
Google Workspace, Microsoft 365, and cloud-based collaboration tools.
Video or media-editing applications.
Customer relationship management (CRM) systems.
Standard audio, video, camera, and microphone technologies.
Education and Experience
Bachelor’s degree in communications, media production, information technology, audio/visual technology, or a related field preferred.
An equivalent combination of education, training, and relevant experience will be considered.
Experience in live production, webinar delivery, technical support, customer service, or another fast-paced operational environment preferred.
Experience troubleshooting technical issues in a customer-facing or time-sensitive setting preferred. Work Environment and Physical Requirements
Prolonged periods of sitting/standing and working at a computer.
Ability to remain at a workstation for extended periods during scheduled shifts and live event coverage.
Ability to regularly use standard computer hardware and equipment.
Ability to work evenings, weekends, occasional extended hours, and adjusted schedules based on production needs.
Perks & Benefits
Competitive compensation (contingent on experience)
Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time
A generous paid holiday schedule that includes the entire week of Christmas
Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance)
401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
Annual professional and career development opportunities available
Social Committee that offers an inclusive environment to get to know coworkers in a fun way
Daily on-site group fitness classes
At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.
We're a global leader in comprehensive academic and professional education, making really hard stuff easy to understand.
Industry
E-Learning Providers
Company size
501-1,000 employees
Founded
2001
Headquarters
Coppell, Texas
LinkedIn followers
110,179
UWorld is a global leader in comprehensive academic and professional education. We have helped more than 5 million learners develop the knowledge and skills needed to pass high-stakes accounting, college readiness, finance, graduate school, legal, medical, nursing, and pharmacy exams and thrive throughout their educational and career journeys.
Our team members are active accountants, visionary finance experts, in-classroom educators, experienced attorneys, accomplished physicians, practicing nurses, credentialed pharmacists, and skilled scientists who create and deliver industry-leading learning resources. They take great pride in crafting exam-like test questions, detailed answer explanations, vivid illustrations, and engaging and precise videos that make really hard stuff easy to understand for students.
We are committed to offering educators the most up-to-date resources that seamlessly integrate into existing curricula and actively engage students to help them know what to expect and how to succeed on test day and beyond.
We are passionate about creating an inclusive environment where everyone feels valued while providing value to the students, educators, and partners who trust us to provide the highest-quality educational content and study tools on the market.
From curriculum solutions and assessments to test preparation products and continuing education courses, we drive meaningful learning outcomes and empower learners to succeed at every stage of their academic and professional journeys.
Aspen Publishing, Efficient Learning, JD-Next®, Roger CPA Review®, RxPrep®, Surgent Accounting & Financial Education™, and Themis Bar Review® are UWorld companies.
Offices: 9111 Cypress Waters Blvd, Suite 300, Coppell, Texas 75019, US · 11th Floor, Ace Tech Park, Narsing Nanakramguda Service Rd, Financial District, Nanakramguda, Hyderabad, Telangana, IN
Test PreparationOnline Test PrepAdmissions ExamsSAT Exam PrepScore ImprovementNCLEX Prep ResourcesCPA Study ToolsMCAT Prep BooksUSMLE Question BankCFA Exam Prep
We're a global leader in comprehensive academic and professional education, making really hard stuff easy to understand.
Industry
E-Learning Providers
Company size
501-1,000 employees
Founded
2001
Headquarters
Coppell, Texas
LinkedIn followers
110,179
UWorld is a global leader in comprehensive academic and professional education. We have helped more than 5 million learners develop the knowledge and skills needed to pass high-stakes accounting, college readiness, finance, graduate school, legal, medical, nursing, and pharmacy exams and thrive throughout their educational and career journeys.
Our team members are active accountants, visionary finance experts, in-classroom educators, experienced attorneys, accomplished physicians, practicing nurses, credentialed pharmacists, and skilled scientists who create and deliver industry-leading learning resources. They take great pride in crafting exam-like test questions, detailed answer explanations, vivid illustrations, and engaging and precise videos that make really hard stuff easy to understand for students.
We are committed to offering educators the most up-to-date resources that seamlessly integrate into existing curricula and actively engage students to help them know what to expect and how to succeed on test day and beyond.
We are passionate about creating an inclusive environment where everyone feels valued while providing value to the students, educators, and partners who trust us to provide the highest-quality educational content and study tools on the market.
From curriculum solutions and assessments to test preparation products and continuing education courses, we drive meaningful learning outcomes and empower learners to succeed at every stage of their academic and professional journeys.
Aspen Publishing, Efficient Learning, JD-Next®, Roger CPA Review®, RxPrep®, Surgent Accounting & Financial Education™, and Themis Bar Review® are UWorld companies.
Offices: 9111 Cypress Waters Blvd, Suite 300, Coppell, Texas 75019, US · 11th Floor, Ace Tech Park, Narsing Nanakramguda Service Rd, Financial District, Nanakramguda, Hyderabad, Telangana, IN
Test PreparationOnline Test PrepAdmissions ExamsSAT Exam PrepScore ImprovementNCLEX Prep ResourcesCPA Study ToolsMCAT Prep BooksUSMLE Question BankCFA Exam Prep