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Full-time
bachelor degree
Posted 30d ago
~40 hrs/week
Responsibilities
Provide administrative and operational support for client growth initiatives, including the Clients of Focus Program and client feedback mechanisms. Coordinate agendas, track key metrics, and maintain resources to align client-focused initiatives with firm goals.
Requirements
Requires a four-year college degree, preferably in communications or marketing, and experience in client experience or business development. Preference is given to candidates with professional services or law firm experience and proficiency in the MS Office Suite.
Full job description
POSITION: Client Experience & Value Coordinator
FLSA STATUS: Non-Exempt
DEPARTMENT: Marketing & Business Development
SUPERVISOR: Director of Client Experience & Value
ROLE SUMMARY
Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an opening for a Client Experience & Value Coordinator in its Nashville, TN office.
The Client Experience & Value Coordinator provides administrative and operational support for client growth initiatives, including the Clients of Focus Program and client feedback, as well as client experience efforts, including client experience training and client journey mapping. This role tracks and maintains key client activity, metrics, plans, materials, and updates; coordinates agendas and action items; supports collaboration across Client Experience & Value, Marketing and Business Development, Client Solutions and Innovation Group, and other business services departments; and helps ensure client-focused initiatives are organized, timely, and aligned with the Firm’s BakerVision goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential functions are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.
Provide administrative support to the Clients of Focus Program and related organic growth initiatives.
Track revenue generating activities, client engagement activities, program milestones and KPIs, and success stories.
Collaborate with financial reporting to compile monthly metric reports and quarterly Clients of Focus dashboard updates for Firm leadership.
Prepare and distribute agendas for key client and client service team meetings and action items following meetings.
Maintain client growth plans, action plans, meeting notes, follow-up items, and status updates for key clients.
Maintain content with the Clients of Focus SharePoint site, Client Growth OneNote and other shared resources. Ensure materials are current, organized, easy to access, and aligned with program needs.
Collect and organize Clients of Focus updates from Business Development team members for quarterly leadership meetings with the COO, Department Chairs, Practice Group Leaders, and Department Operations Directors.
Collaborate with the events team to provide administrative and logistical support for Clients of Focus events and other in-person client engagements, such as client team meetings and CLE programs.
Work with Director of Client Experience & Value to prepare annual Clients of Focus report for CEO, COO, and Chief Marketing & Business Development Officer.
Provide administrative support to client experience efforts.
Maintain Client Experience & Value training materials, templates, journey maps, and related resources.
Assist with scheduling, preparation, logistics, and follow-up for Client Experience & Value training programs.
Maintain and update journey maps and related client experience tools based on input from Client Experience & Value team members.
Maintain the client feedback database with updated feedback; pull reports that highlight themes and KPIs.
Provide administrative support to the Client Experience & Value team on special projects related to client feedback, client experience & value initiatives, and internal training.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Demonstrated knowledge of MS Suite (Word, Excel, CoPilot, PowerPoint, OneNote).
Hard working and flexible attitude with ability to effectively multi-task under tight deadlines; excellent interpersonal, written and verbal communication skills, analytical mindset, attention to detail and strong customer focus.
Ability to protect confidential client, financial, and Firm information in accordance with Firm policies.
Ability to work collaboratively with attorneys, business professionals, and other internal stakeholders.
Strong execution and organizational skills, including the ability to track action items, monitor progress, and proactively request updates.
Ability to collect, organize, review, and summarize data for reports, dashboards, presentations, and leadership updates.
EDUCATION AND WORK EXPERIENCE
Four-year college degree, preferably in communications, marketing or related field. Equivalent combination of education and relevant work experience may be considered.
Experience working in client experience, marketing, business development or related fields.
Professional services environment preferred. Law firm environment ideal.
WORKING CONDITIONS
Normal office environment with little exposure to excessive noise, dust, extreme temperatures and the like.
ADDITIONAL INFO
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
All employees are required to comply with BDBCB's information privacy and security requirements including its acceptable use policy. Such requirements are dictated by laws and regulations, by professional standards and by the marketplace and are directly applicable to BDBCB as well as to BDBCB through its clients.
For 130 years, Baker Donelson has built a reputation for achieving results for our clients on a wide range of matters.
Industry
Law Practice
Company size
1,001-5,000 employees
Headquarters
Over 20 U.S. Offices
LinkedIn followers
20,627
For 130 years, Baker Donelson has built a reputation for achieving results for our clients on a wide range of legal matters. While providing legal services is our focus, it is how we deliver them that sets us apart. Our goal is to provide clients with more than what they have come to expect from a law firm.
Baker Donelson commits to a deep understanding of a client's business, to enable us to anticipate clients' needs and assist in their decision making processes. Because we offer consistent, knowledgeable guidance based on their specific goals and objectives, clients view us as a valued business partner. This allows them to focus on the growth and success of their business, confident their legal issues will be handled by an attentive, responsive team.
As one of the largest law firms in the U.S., Baker Donelson gives clients access to a team of more than 700 attorneys and public policy advisors representing more than 30 practice areas, all seamlessly connected more than 20 offices to serve virtually any legal and policy need. Clients receive informed guidance from experienced, multi-disciplined industry and client service teams. Our diversity and women's initiatives ensure diversity in our people, perspectives and experiences. Technology helps us operate more effectively and efficiently by providing instant access to client-specific information and other key resources.
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This Social Media Site is made available by the publisher for networking purposes only. By using this technology tool you understand that there is no attorney client relationship between you and Baker Donelson in this profile. The opinions expressed here do not constitute legal advice. Baker Donelson disclaims any and all legal responsibility and liability for any personal comments posted on this site. This Social Media Site should not be used as a substitute for competent legal advice from a licensed professional attorney in your state.
Offices: Over 20 U.S. Offices, OO · 165 Madison Avenue, Suite 2000, Memphis, Tennessee 38103, US · 1600 West End Ave, Suite 2000, Nashville, Tennessee 37203, US · 3 Sanctuary Blvd, Suite 201, Mandeville, Louisiana 70471, US · 450 Laurel St, 21st Floor, Baton Rouge, Louisiana 70801, US
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