Franklin, Tennessee, United States · On-site
$56k–$94k/yr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Leadership, Team building, Customer service, Sales management, Performance management
Franklin, Tennessee, United States · On-site
Our Sales Lead are iconic, approachable, and connected to our customers. They provide individualized experiences through authentic customer connections, offering expert styling advice. They build relationships naturally …
Skills: Sales Generation, Customer Relationship Management, Styling Advice, Team Leadership, Visual Merchandising
Franklin, Tennessee, United States · On-site
Job Summary The Provider Onboarding Specialist coordinates onboarding activities for newly hired providers to support timely, compliant, and well-organized transitions into practice. This role serves as a primary point o…
Skills: Provider Onboarding, Credentialing, Payer Enrollment, Healthcare Operations, Workflow Tracking
Franklin, Tennessee, United States · On-site
Responsible to make daily assessments of the store's ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance. Manage the overall day-to-da…
Skills: Store Management, Staff Training, Employee Development, Operational Management, Budget Management
Franklin, Tennessee, United States · On-site
POSITION: Manager, Quality Assurance LOCATION: Essex Solutions USA LLC,120 Southeast Parkway, Franklin, TN 37064 JOB DUTIES: Responsible for planning, directing, and coordinating the organization's quality assurance and …
Skills: Quality Assurance, Quality Control, ISO 9001, IATF 16949, Internal Auditing
Franklin, Tennessee, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: HVAC Repair, Electrical Systems, Plumbing, Budget Management, Staff Supervision
Franklin, Tennessee, United States · Hybrid
You Matter • Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunities Join us and find a career that supports:• Ca…
Skills: Compensation Strategy, Benefits Administration, HRIS Management, Executive Compensation, Market Benchmarking
Franklin, Tennessee, United States · On-site
Job Description: Associate Brand Manager At Mars, we believe great brands create meaningful connections with consumers and drive sustainable business growth. We are seeking an Associate Brand Manager to join the Petcare …
Skills: Brand Strategy, Integrated Marketing, Consumer Insights, Data Analysis, Project Management
Franklin, Tennessee, United States · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full fina…
Skills: Relationship Management, Financial Solutioning, Outbound Calling, Consumer Loan Processing, Needs-Based Selling
Franklin, Tennessee, United States · On-site
$90k–$120k/yr
Smith Marion & Co. is a mid-sized public accounting firm that values exceptional workplace culture, collaboration, and work-life balance. We are seeking an experienced Firm Administrator to lead and support our internal …
Skills: Business Operations, Organizational Leadership, Employment Compliance, Human Resources Management, Strategic Planning
Franklin, Tennessee, United States · On-site
Job DetailsJob Location: CORP - Franklin, TN 37067Company Gränges is a global leader in the rolling and recycling of aluminum, with a proud heritage of over 125 years located around the world. We are an aluminum com…
Skills: Benefits Administration, Retirement Program Management, Vendor Management, Regulatory Compliance, ERISA
Franklin, Tennessee, United States · On-site
Job Description: Brand Manager – eCommerce and Brand Building Are you passionate about building iconic brands and shaping the future of digital commerce? As a Brand Manager - eCommerce and Brand Building, you will be the…
Skills: Brand Management, eCommerce Strategy, Digital Marketing, Financial Acumen, Strategic Planning
Franklin, Tennessee, United States · Hybrid
Job Description: Account Manager is responsible for achieving profitable sales growth at customers for the Mars business. This role is expected to maintain strong relationships & best execute customer plans that deliver …
Skills: Account Management, Sales Growth, Retail Management, Forecasting, Nielsen
Franklin, Tennessee, United States · On-site
$80k–$90k/yr
Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work an…
Skills: Hotel Operations, Budget Planning, Cost Control, Sales And Marketing, Personnel Administration
Franklin, Tennessee, United States · On-site
POSITION SUMMARY: The Kitchen Manager is responsible for the overall operations for the kitchen area of a restaurant. Their main objective is to ensure the kitchen department runs smoothly and complies with safety regula…
Skills: People Management, Communication, Inventory Management, Staff Training, Scheduling
Franklin, Tennessee, United States · Remote OK
American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnershi…
Skills: Utilization Management, Medical Necessity Assessment, Interqual, MCG, Medicare Regulations
Franklin, Tennessee, United States · On-site
You Matter • Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunities Join us and find a career that supports:• Ca…
Skills: Strategic Sourcing, Contract Negotiation, Vendor Management, RFP Process, Cost Reduction
Franklin, Tennessee, United States · Hybrid
POSITION SUMMARY The Senior Director, International Finance and Growth, is responsible for overseeing all aspects of finance and development for all international markets. This role provides strategic leadership and deci…
Skills: Financial Planning & Analysis, Multi-currency P&L Management, Budgeting, Financial Forecasting, Unit-level Economics
Franklin, Tennessee, United States · On-site
Summary: The Principal Technology Engineer provides enterprise-wide technical leadership and strategic direction for technology engineering initiatives. You’ll guide modernization efforts, establish engineering best prac…
Skills: Cisco ACI, Cisco Nexus, VXLAN EVPN, BGP, OSPF
Franklin, Tennessee, United States · On-site
Overview Audit & Monitoring Coordinator About the Role Reporting to the Director of Compliance Auditing & Monitoring, the Audit & Monitoring Coordinator supports the planning, coordination, and execution of compliance au…
Skills: Compliance Auditing, Internal Monitoring, Project Management, Healthcare Regulations, Root Cause Analysis
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The Manager, Sales and Customer Service leads a team to exceed sales goals while ensuring a high-quality customer experience. They are responsible for operational tasks, talent development, and maintaining store standards.
Candidates should have 3-5 years of retail management experience and the ability to work a flexible schedule including weekends and holidays. Physical requirements include the ability to lift 30 lbs and stand for extended periods.
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
Macy’s is the largest retail brand of Macy’s, Inc., a portfolio of iconic nameplates that also includes Bloomingdale’s and Bluemercury, helping generations of customers celebrate life’s special moments and express their personal style. Through our stores and digital platforms, we offer a distinctive assortment of fashion, beauty, home and other products from leading market and private brands. Our colleagues bring the Macy’s experience to life every day. Together, we are building a stronger, more modern Macy’s while continuing to create memorable experiences for our customers and make a positive difference in the communities we serve. As part of Macy’s, Inc., we are guided by a commitment to responsible growth, colleague development, community impact and environmental stewardship
Offices: 151 W 34th St, New York, NY 10001, US
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