Franklin, Tennessee, United States · On-site
$56k–$94k/yr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Leadership, Team building, Customer service, Sales management, Performance management
Franklin, Tennessee, United States · On-site
Company Description Because your opportunities are endless Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. We do everything with passion, high standard…
Skills: Customer Experience, Visual Merchandising, Cash Handling, Inventory Management, Communication
Franklin, Tennessee, United States · On-site
Description At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services pla…
Skills: Verbal communication, Phone Skills, Listening, Data entry skills, People skills
Franklin, Tennessee, United States · On-site
Our Sales Lead are iconic, approachable, and connected to our customers. They provide individualized experiences through authentic customer connections, offering expert styling advice. They build relationships naturally …
Skills: Sales Generation, Customer Relationship Management, Styling Advice, Team Leadership, Visual Merchandising
Franklin, Tennessee, United States · On-site
$18/hr–$20/hr
Job ID: 292209 Store Name/Number: TN-Coolsprings (0932) Address: 1800 Galleria Blvd Space #1252, Franklin, TN 37067, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: R…
Skills: Customer Service, Product Recommendations, Beauty Consultations, Sales, Interpersonal Communication
Franklin, Tennessee, United States · On-site
$18/hr–$20/hr
Job ID: 292209 Store Name/Number: TN-Coolsprings (0932) Address: 1800 Galleria Blvd Space #1252, Franklin, TN 37067, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: R…
Skills: Client Consultations, Product Recommendations, Beauty Trends, Sales, Inventory Management
Franklin, Tennessee, United States · On-site
$11/hr–$14/hr
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relation…
Skills: Customer Service, Golf Etiquette, Bag Handling, Cart Maintenance, Communication Skills
Franklin, Tennessee, United States · On-site
One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory manage…
Skills: Credential Enrollment, Identity Management, Customer Service, Inventory Management, Microsoft Office Suite
Franklin, Tennessee, United States · On-site
Benefits: Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance Job Summary We are seeking a Medical Assistant to join our team! As a Certified Medical Assistant,…
Skills: Patient Charting, Medical Support, Lab Reporting, Inventory Management, Equipment Setup
Franklin, Tennessee, United States · On-site
Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled …
Skills: Leasing Process Management, Customer Service, Social Media Marketing, Professional Communication, Administrative Organization
Franklin, Tennessee, United States · On-site
Responsible to make daily assessments of the store's ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance. Manage the overall day-to-da…
Skills: Store Management, Staff Training, Employee Development, Operational Management, Budget Management
Franklin, Tennessee, United States · On-site
COMPANY OVERVIEW At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and…
Skills: Guest Service, Food and Beverage Service, Menu Memorization, Order Taking, Payment Processing
Franklin, Tennessee, United States · On-site
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full fina…
Skills: Relationship Management, Financial Solutioning, Outbound Calling, Consumer Loan Processing, Needs-Based Selling
Franklin, Tennessee, United States · On-site
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our com…
Skills: Mortgage Processing, Credit Analysis, Income Verification, Asset Verification, RESPA Compliance
Franklin, Tennessee, United States · On-site
$19/hr–$27/hr
Position Summary... What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regardi…
Skills: Member Service, Cashiering, Conflict Resolution, Inventory Management, Retail Operations
Franklin, Tennessee, United States · On-site
$80k–$90k/yr
Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work an…
Skills: Hotel Operations, Budget Planning, Cost Control, Sales And Marketing, Personnel Administration
Franklin, Tennessee, United States · On-site
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve ex…
Skills: Customer Service, Practice Management Software, Multitasking, Emotional Intelligence, Problem Solving
Franklin, Tennessee, United States · Remote OK
American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnershi…
Skills: Utilization Management, Medical Necessity Assessment, Interqual, MCG, Medicare Regulations
Franklin, Tennessee, United States · On-site
$25/hr–$30/hr
Are you passionate about technology and enjoy connecting with people? Join BeMobile as a Sales Partner and help customers discover the latest wireless and wired technology solutions. If you thrive in a fast-paced environ…
Skills: Customer Relationship Management, Sales Techniques, Communication Skills, Problem Solving, Technology Consulting
Franklin, Tennessee, United States · On-site
$48k–$60k/yr
Description This is a fast-paced, detail-oriented environment, where accuracy matters, and where decisions must be reached with a sometimes-limited set of facts; if this describes an environment where you thrive, then yo…
Skills: Quoting, Order Placement, Customer Service, Relationship Building, Multitasking
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The Manager, Sales and Customer Service leads a team to exceed sales goals while ensuring a high-quality customer experience. They are responsible for operational tasks, talent development, and maintaining store standards.
Candidates should have 3-5 years of retail management experience and the ability to work a flexible schedule including weekends and holidays. Physical requirements include the ability to lift 30 lbs and stand for extended periods.
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
Macy’s is the largest retail brand of Macy’s, Inc., a portfolio of iconic nameplates that also includes Bloomingdale’s and Bluemercury, helping generations of customers celebrate life’s special moments and express their personal style. Through our stores and digital platforms, we offer a distinctive assortment of fashion, beauty, home and other products from leading market and private brands. Our colleagues bring the Macy’s experience to life every day. Together, we are building a stronger, more modern Macy’s while continuing to create memorable experiences for our customers and make a positive difference in the communities we serve. As part of Macy’s, Inc., we are guided by a commitment to responsible growth, colleague development, community impact and environmental stewardship
Offices: 151 W 34th St, New York, NY 10001, US
There are currently 499 open customer service & support positions in Franklin, TN listed on Clera. New openings are added daily as companies post roles.
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