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Full-time
Health Insurance, Dental Insurance, Vision Insurance, 401(k), Life Insurance, Disability Insurance
Posted 11d ago
~40 hrs/week
Responsibilities
The role focuses on improving business visibility and financial outcomes by developing reporting tools and dashboards using AI and analytics. It involves partnering with cross-functional teams to optimize inventory, reduce costs, and translate data into actionable business recommendations.
Requirements
Candidates need 3-5 years of experience in program management, finance, or business analysis with advanced Excel and BI tool proficiency. Strong analytical skills and the ability to work cross-functionally to drive operational efficiency are required.
Full job description
CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
The Program Manager, AI & Business Process will partner with leadership to improve business visibility, optimize program-level financial outcomes, and develop practical tools that strengthen reporting, analysis, inventory visibility, and decision-making. This role works closely with finance, operations, commercial stakeholders, customers, technical partners, and leadership to identify opportunities for margin improvement, cost reduction, expense management, forecasting accuracy, resource allocation, operational efficiency, and inventory optimization.
The ideal candidate brings strong financial and business analysis skills, advanced Excel capability, dashboard development experience, and a continuous improvement mindset. This is not a software engineering role; it is a business process role that uses AI, automation, analytics, and agentic AI-enabled tools to turn data into insights, recommendations, and measurable business improvements.
Responsibilities:
Partner with leadership to improve business performance, financial visibility, operational efficiency, and inventory optimization.
Define, build, and improve dashboards, recurring reports, ad hoc analysis, and customer-facing reporting for leadership, operations, and external business discussions.
Use Excel, Tableau, Power BI, and comparable BI tools to analyze performance, visualize trends, and create practical reporting solutions.
Develop and leverage agentic AI-enabled tools and workflows to automate reporting, accelerate analysis, and improve decision-making.
Lead inventory analysis and reporting, including inventory accuracy, aging inventory, utilization, replenishment, stock levels, warehouse capacity, business impact, and recommended operational actions.
Translate financial, operational, customer, and inventory insights into recommendations, business cases, and continuous improvement initiatives.
Partner across finance, operations, commercial teams, customers, technical partners, and leadership to execute business optimization opportunities.
Prototype and create business tools directly when appropriate, and partner with technical teams to scale more complex tools and workflows.
Track and communicate results, including ROI, cost savings, productivity gains, reporting efficiency, service-impacting improvements, and operational performance.
What Success Looks Like:
Leadership, operations teams, and customers have clearer visibility into performance through reliable reporting, dashboards, and analysis.
Financial outcomes improve through stronger margin visibility, cost reduction, expense discipline, forecasting accuracy, resource allocation, and operational efficiency.
Inventory decisions improve through actionable insights on accuracy, aging inventory, utilization, replenishment, stock levels, and warehouse capacity.
Manual reporting and analysis are reduced through automation, dashboard development, and agentic AI-enabled tools.
Continuous improvement opportunities are identified, prioritized, executed, and measured.
Required Qualifications:
3–5 years of experience in program management, business analysis, finance, operations, reporting, continuous improvement, or business optimization.
Strong financial analysis skills, including margin, cost, expense, forecasting, resource allocation, and operational performance analysis.
Advanced Excel skills for analysis, reporting, modeling support, and business case development.
Experience defining and building dashboards, reports, or business intelligence tools.
Strong analytical, problem-solving, organization, communication, and stakeholder management skills.
Ability to translate complex data into clear insights, recommendations, and action plans.
Experience working cross-functionally with finance, operations, commercial, customer-facing, technical, and leadership teams.
Willingness to travel up to 10%.
Preferred Qualifications:
Tableau development experience preferred; Power BI experience also valuable.
Experience with BI/dashboarding, reporting automation, analytics, or workflow improvement tools.
Exposure to agentic AI, AI-enabled automation, or practical AI tools for analysis and reporting.
Financial modeling experience preferred but not required.
Experience with inventory analysis, operational performance reporting, quality systems, or continuous improvement initiatives.
Ability to prototype tools independently and partner with technical teams to scale more complex solutions.
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
Weekly pay every Thursday
Monthly Incentive Bonus
Positive, team-oriented, inclusive workplace
Health, Dental, Vision, & Prescription Coverage
Paid holidays, vacation, & sick/personal time
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Employee assistance program
Flexible spending account
Tuition reimbursement
Work Authorization
United States (Required)
Must be 18 years of age
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!
CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.
This position does not qualify for visa sponsorship.
As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [email protected].
CA Residents only click here to view CTDI's California Privacy Notice Agreement.
Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include:
• STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality.
• Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality.
•Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment.
• Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets.
CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide.
Follow us on Facebook:
www.facebook.com/CTDI.USA
Follow us on Instagram:
www.instagram.com/ctdi_us
Offices: 1373 Enterprise Drive, West Chester, PA 19380, US
EngineeringRepair & LogisticsNetwork InfrastructureCertified Secondary Market SellerCPE ProductInventory ManagementIT Systems Integration & Dev.Product EngineeringSourcing & Supplyand Mobile and Consumer Electronics
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