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Full-time
high school
Paid Time Off, Personal Day, Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance
Posted 10d ago
~40 hrs/week
Responsibilities
Lead and coach a high-energy team supporting membership services, roadside assistance, and dispatch operations. Oversee service levels and staffing while using data and metrics to improve operational efficiency and the member experience.
Requirements
Requires a high school diploma or GED and at least 3 years of customer service or supervisory experience. Experience in call center, dispatch, or contact center environments is preferred.
Full job description
Ready to take your leadership career to the next level? Join AAA, one of the most recognized and trusted brands in the industry and lead a team that helps members when they need us most.
As a Support Center Supervisor, you'll thrive in a fast-paced environment where no two days are the same. This is a unique, in demand opportunity to lead a dynamic team supporting Membership Services, Roadside Assistance, and Dispatch operations while making a direct impact on the member experience.
If you're a natural leader who loves coaching teams, solving challenges, and driving results, you'll find this role both rewarding and exciting. You'll help keep operations running smoothly, develop talented employees, and ensure our members receive the exceptional service they've come to expect from AAA.
Compensation commensurate with experience.
This is a remote position based in Harrisburg, PA with a scheduled shift of 2:30pm to 11pm. The ability to attend in person leadership meetings, team meetings, and trainings at the Harrisburg, PA office is required.
This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.
What You'll Do:
Lead a high-energy team focused on providing outstanding service and support to our members.
Keep operations running smoothly by overseeing service levels, dispatch activity, staffing, and overall performance.
Coach, mentor, and inspire team members to achieve their goals and grow their careers.
Champion a positive, customer-first culture while resolving escalated member concerns with confidence and professionalism.
Use data, metrics, and operational insights to identify opportunities, improve efficiency, and drive results.
Manage staffing and schedules to ensure the right resources are in place to meet member needs.
Partner with leadership to implement new ideas, improve processes, and enhance the member experience.
Recruit, hire, train, and develop top talent while building an engaged and collaborative team.
Create a workplace where employees feel valued, supported, and motivated to succeed.
What We're Looking For:
High school diploma or GED and at least 3 years of customer service and/or supervisory experience required.
Experience leading teams in a call center, dispatch, customer support, contact center, or operations environment preferred.
A coach and motivator who enjoys helping others perform at their best.
A strong leader who maintains integrity and professionalism in all interactions.
Strong communication, relationship-building, and problem-solving skills.
Ability to stay organized, multitask, and make sound decisions in a fast-paced environment.
Comfortable using data and performance metrics to drive improvements and achieve goals.
Proficiency with Microsoft Office and business technology systems
How AAA Central Penn Supports You:
Generous, front-loaded PTO—no waiting on accrual to take that vacation, plus 1 personal day for added flexibility.
Enjoy work-life balance with 8 paid holidays, including Christmas Eve and New Year’s Eve.
Comprehensive health coverage including Medical, Dental, and Vision insurance.
Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA), to keep you and your family covered.
Save for today and the future with a 401(k) with up to 6% company match—fully vested from day one.
Company-paid protection with Life Insurance and Long-Term Disability coverage
Give back and get rewarded—earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events.
Grow your career with Tuition Reimbursement to support your development and advancement.
Enjoy exclusive AAA perks, including a free AAA Premier Membership and discounts on travel, automotive services, batteries, and more.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/
Related keywords
Call CenterDispatchContact CenterMembership ServicesRoadside AssistanceKPIsPerformance MetricsMicrosoft OfficeCustomer ExperienceStaffingOperational InsightsTeam Development
AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties. As North America’s largest motoring and leisure travel organization, AAA provides more than 62 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers.
Offices: 2301 Paxton Church Road, Harrisburg, PA 17110, US · 4680 East Trindle Road, Camp Hill, PA 17011, US · 804 Estelle Dr, Lancaster, Pennsylvania 17601, US · 727 S Broad St, Lititz, Pennsylvania 17543, US · 984 Isabel Dr, Lebanon, Pennsylvania 17042, US
Travel ServicesFinancial ServicesInsurance AgencyRoadside AssistanceShopping Deals & DiscountsTransportation Safety & AdvocacyDriving SchoolSenior Driver Trainingand Public & Government Highway Affairs
How much do Management & Leadership jobs in Pennsylvania pay?
Based on 4588 listings with disclosed salaries, most management & leadership jobs in Pennsylvania pay between $65k–$173k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Pennsylvania right now?
There are currently 19,224 open management & leadership positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Pennsylvania?
Companies currently hiring include Domino's, UPMC, CVS Health, PNC, Dollar Tree Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Pennsylvania?
Yes — 3773 of the 19224 open management & leadership positions offer remote or hybrid work (1049 remote, 2724 hybrid).
How do I apply for Management & Leadership jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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