Client Operations Supervisor Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is re…
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$23/hr–$25/hr
Full-time
high school, professional certificate
Posted 9d ago
~40 hrs/week
Responsibilities
The Client Operations Supervisor manages daily account operations, including staff training, scheduling, and ensuring compliance with release of information standards. They are responsible for meeting revenue goals, monitoring productivity, and maintaining high customer service satisfaction across onsite and remote teams.
Requirements
Candidates must have a High School Diploma or GED, with some college and RHIT certification preferred. Proficiency in HIPAA privacy standards, medical terminology, and effective communication skills are required, along with a valid driver's license for travel.
Full job description
Client Operations Supervisor
Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Supervisor will also assist in training, staffing, and providing coverage at various sites.
Duties & Responsibilities:
Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS).
Responsible for meeting facility revenue goals on a consistent basis.
Identifies and recommends opportunities to increase productivity.
Complies with all release of information related functions, as stipulated by service agreement.
Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction.
Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
Assists in selecting, interviewing, hiring and terminating of employees.
Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary.
Manages scheduling of onsite staff to include time off requests and payroll approval
Assists remote supervisors with the coordination of work.
Distributes workflow to site personnel.
Maintains confidentiality by keeping all information seen and heard in the facility secure.
Provides input into the review and revision of site procedure.
Performs quality reviews and site evaluations as required by clients.
Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester.
Looks up medical record numbers, fills out guides and pulls medical records, when appropriate.
Reviews the requests to determine which encounters are being requested.
Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated.
Captures the appropriate pages for the requested records, when appropriate.
Re-assembles the charts (if paper) for re-filing.
Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.
Documents the release of information in the patient medical record or other means determined by the facility.
Calculates billing and prepares invoices, as needed.
Certifies medical records copies, when appropriate.
Attends all mandatory meetings and/or training sessions.
Ensures supplies are available at designated facility.
Submits company-related travel expense reports and original receipts to manager in a timely fashion.
Complies with and provides guidance on Company Policies, as identified in the Company Handbook.
Performs other appropriate duties, as assigned, to meet the needs of the department and the company.
Minimum Qualifications:
A High School Diploma or GED is required, some college preferred.
RHIT Certification, preferred.
A valid driver’s license and a history of safe driving.
Ability to communicate effectively with clients, staff members and management.
Experience with medical records or healthcare, beneficial.
Knowledge of HIPAA privacy information standards, required.
Medical terminology coursework, preferred
RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
Verisma, trusted by 20,000+ clients across 50 states, is redefining how healthcare organizations manage and use health data – ensuring it’s trusted, secure and actionable for real-time, high-stakes decision making. Our lifecycle-driven approach prioritizes health data integrity, management, exchange, and usage with a strong focus on protecting sensitive data from misuse. With Verisma’s intelligent Archiving, Care Coordination, Release of Information, and Value-Based Care solution suite, data is more than just information – it’s a foundation for progress. For more information, please visit www.verisma.com and join our team!
Offices: 1750 Founders Pkwy Ste 130, Alpharetta, Georgia 30009, US · 710 W. 4th Street East, Pueblo, CO 81003, US
Release of InformationHealth Information ManagementHIPAA ComplianceROI Automation SystemsDisclosure ManagementPrior Authorizationsand Chart AbstractionCloud SecurityInformation TechnologyInformation Services
How much do Management & Leadership jobs in Pennsylvania pay?
Based on 4535 listings with disclosed salaries, most management & leadership jobs in Pennsylvania pay between $65k–$175k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Pennsylvania right now?
There are currently 19,053 open management & leadership positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Pennsylvania?
Companies currently hiring include Domino's, UPMC, CVS Health, PNC, Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Pennsylvania?
Yes — 3723 of the 19053 open management & leadership positions offer remote or hybrid work (1040 remote, 2683 hybrid).
How do I apply for Management & Leadership jobs in Pennsylvania?
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