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Full-time
bachelor degree
Posted 17d ago
~40 hrs/week
Responsibilities
The Branch Operational Manager oversees the daily operations and service functions of the branch to ensure compliance with security and operational policies. This includes supervising staff, managing cash and vault activities, and acting as a backup to the Branch Manager.
Requirements
Candidates must have a bachelor's degree in business administration, finance, or a related field. A minimum of five years of experience in banking operations is required, including at least two years in a managerial role.
Full job description
Starting Salary $60,000 (Negotiable contingent upon experience)
First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
Basic Qualifications
Education/Training: Bachelor’s degree in business administration, Finance, or a related field.
Skill(s): Proficient in English, reading, writing, and grammar skills; proficient analytical, mathematics skills, and accounting skills; proficient communication, interpersonal relations, and customer service skills; proficient PC skills including knowledge of job-related software applications; ability to operate various office machines; demonstrated leadership and supervisory skills.
Experience: A minimum of five (5) years' related experience in banking operations, with at least two (2) years in a managerial role.
General Responsibilities:
The Branch Operations Manager is responsible for overseeing the operations and service functions of the branch, ensuring compliance with security and operational policies. This role requires strong leadership, analytical, and critical thinking skills, along with excellent customer service, communication, and time management abilities. The responsibilities include supervising branch staff, ensuring efficient and accurate banking services, and maintaining compliance with policies. The role also involves acting as a backup to the Branch Manager and being part of the branch's overall management team. Proficiency in banking software and risk management is essential.
Essential Duties
Directly supervises branch staff to ensure efficient and accurate banking services as follows:
Ensures that staff are providing complete and accurate debit and credit services to customers.
Ensures that all debits and credits, balancing, and operational activities are done efficiently and according to policy; this includes the activities of branch personnel, ATM services, and other banking activities.
Ensures that all staff work as part of the customer service team and take advantage of new business referral opportunities, expand existing customer relationships, and enhance customer relationships.
Ensures that all staff follow customer service standards.
Ensures the coordination of work, i.e., makes certain that the work of the branch is coordinated with other positions in the branch office, with centralized operations personnel, and other Bank departments.
Conducts monthly audits and assists the Assistant Branch Manager with other audits and operational duties as needed.
Ensures accurate preparation of various reports.
Ensures that all staff have an adequate supply of cash to conduct business; maintains the level of cash according to approved cash management policies.
Manages and balances vault, cash shipments, reconciliations, and cash transfers.
Balances night depository activity and ATM machines.
Ensures timely review of various branch reports for accuracy
Ensures timely submission of required reporting.
Participates in weekly branch meetings.
Participates in branch planned meetings.
Operates as a backup to the others part of management team.
Performs all branch staff duties. (See branch staff Job Descriptions)
Participates with the Assistant Branch Manager in establishing specific goals for the branch; implements strategies to achieve these goals.
Determines work procedures, prepares work schedules, and expedites workflow.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that branch staff adhere to the same.
Directly supervises assigned personnel as follows:
Assists in the selection of new personnel as appropriate.
Makes provisions for the proper orientation and training of new personnel; trains new personnel as required.
Reviews employee performance throughout the initial probationary period and on a regularly scheduled basis thereafter.
Organizes, schedules, and distributes work among assigned personnel.
Keeps personnel informed of pertinent policies and procedures affecting the branch office/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
Administers personnel policies and procedures as established by Bank policy.
Communicates with the other supervisors, and appropriate staff personnel to integrate activities.
Provides timely reporting to appropriate groups or individuals.
Communicates effectively with BM, ABM, USM, Regionals, and Back Office.
Service Standards
As the BOM, you will be expected to uphold basic service standard as well as our service standards, which emphasize integrity and professionalism in all interactions. You will strive for efficiency and operational excellence in every process, while maintaining a customer-centric approach to guarantee a seamless and positive banking experience. We encourage innovation to enhance service delivery and operational processes. Our work environment fosters teamwork and mutual respect, promoting collaboration and support. You will take accountability for your actions and decisions, ensuring transparency. You will greet customers with a friendly and welcoming energy, making them feel comfortable and uplifted, like friends who look forward to seeing us again. You will balance speed and accuracy, completing tasks briskly without compromising quality. You will eagerly find solutions by understanding problems, considering options, choosing the best solutions, and seeking help when needed. You will follow through on tasks, collaborating with colleagues and staying in communication with customers until situations are resolved. Lastly, you will delight in creating a fun and lighthearted environment, making customers smile and laugh, both within the bank and the communities we serve.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Job Location
Assigned Branch Office
Equipment/Machines
Telephone
Calculator
Copy machine
Computer
Sorter
Currency counter
Check encoder
Combination lock
Fax machine
Office door locks and security equipment
First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
Banking Built for Community. Member FDIC. Equal Housing Lender.
Industry
Banking
Company size
51-200 employees
Founded
2010
Headquarters
Lakewood, New Jersey
LinkedIn followers
1,431
First Commerce Bank started with a community-first mindset, focused on serving and empowering local neighborhoods. Our founders saw the importance of having a bank focused on people, small businesses, and communities—and that vision still guides us today. We shape every decision, investment, and service to help you and our community thrive.
Our Vision:
To help businesses and communities prosper.
Our Mission:
First Commerce is dedicated to relationships, providing people, businesses, and communities in our markets with high-quality products and services and superior customer service. We will deliver these through secure, user-friendly, and cutting-edge technology, ensuring our offerings are competitive. Our customer-friendly locations and innovative solutions are designed to meet the evolving needs of our customers. Our relationships are founded on our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity, and fairness. First Commerce prides itself on maintaining personal communication, beginning with the Board of Directors.
Our Values:
Foster relationships, building trust and loyalty
Improve and grow by taking pride in your work
Respond in a professional and prompt manner
Stay accountable and work collaboratively
Think like our customers
Our Commitment to You:
At First Commerce Bank, your experience matters most. Every customer is partnered with a dedicated relationship manager —a reliable team member who understands your objectives and offers personalized support.
Whether you need customized lending solutions, assistance with cash flow management, or strategic advice to expand your business, we're here to simplify and enhance your banking experience. Whether in-person, over the phone, or online, you can expect exceptional creativity, responsiveness, and unwavering support.
Offices: 1700 Avenue of the States, Suite 301, Lakewood, New Jersey 08701, US · 105 River Ave, Lakewood, New Jersey 08701, US · 530 Piermont Rd, Closter, New Jersey 07624, US · 2080 W County Line Rd, Jackson, New Jersey 08527, US · 789 Farnsworth Ave, Bordentown, New Jersey 08505, US
How much do Management & Leadership jobs in New Jersey pay?
Based on 6757 listings with disclosed salaries, most management & leadership jobs in New Jersey pay between $75k–$205k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in New Jersey right now?
There are currently 12,046 open management & leadership positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in New Jersey?
Companies currently hiring include Domino's, CVS Health, JPMorganChase, Bristol Myers Squibb, MSD, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in New Jersey?
Yes — 3109 of the 12046 open management & leadership positions offer remote or hybrid work (670 remote, 2439 hybrid).
How do I apply for Management & Leadership jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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