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Lead the Trust & Safety function to maintain a secure marketplace by overseeing fraud prevention and enforcement programs. Collaborate with data and legal teams to design fraud identification systems and conduct in-depth investigations of suspicious activity.
Requirements
Requires 5+ years of experience in marketplace or e-commerce trust and safety, with a history of owning a T&S function. Candidates must possess strong analytical skills and the ability to drive decisions using data.
Full job description
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
Marketplace is a new organization at Collectors, including PSA Exchange and eBay consignment. We’re looking for a Marketplace Trust and Safety Managerwho will lead our Trust & Safety function to help maintain a safe, trusted, and high-performing platform for our buyers and sellers. You’ll oversee fraud prevention and enforcement programs that ensure fairness, prevent abuse, and improve the overall buyer and seller experience. This is a high growth potential role, with ownership over a business critical function.
You’ll report to the Senior Manager, Marketplace and work from either our Santa Ana, CA or Jersey City, NJ office locations.Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.
What You’ll Do:
Collaborate with data and business operations team to design a purpose-built fraud identification system, leveraging experience in common fraud patterns and detection best practices
Conduct in-depth investigations of suspicious activity on our platforms
Design and execute enforcement actions where necessary, in collaboration with legal, brand protection, and information security teams
Create standard operating procedures for all repeatable processes to drive increasingly standardized day-to-day execution
Document everything in high degree of detail for reference in post-enforcement appeals and legal processes
As case load requires, manage a team of agents to investigate suspicious activity
Who You Are:
5+ years of experience in marketplace / e-commerce trust & safety with some portion as a primary owner of a trust & safety function
Highly organized and detail oriented with a strong internal sense of urgency to tackle cases
Strong analytical and problem-solving skills; comfortable using data to drive decisions.
Excellent project management, communication, and cross-functional collaboration abilities.
Passionate about building safe, transparent, and user-first marketplaces.
Salary Range:
The salary range for this position is $110,891 - $180,035. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Candidates must be authorized to work in the United States.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#LI-Remote #BI-Hybrid #BI-Remote
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see ourPrivacy Notice for U.S. Applicants.
If you are based in California, you can read information for California residents here.
Inspiring the world to collect by making it safe, easy, and fun.
Industry
Consumer Services
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Santa Ana, California
LinkedIn followers
20,195
Total funding
$100M
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We authenticate, grade, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, video games, event tickets, autographs, comics, magazines, and memorabilia, and our subsidiaries include:
𝗣𝗦𝗔: The global leader in authentication and grading for trading cards, autographs, memorabilia, and other collectible categories.
𝗣𝗦𝗔 𝗩𝗮𝘂𝗹𝘁: A secure, climate-controlled solution for storing, managing, and selling collectibles. Fully integrated with eBay and other top marketplaces to make transactions fast, easy, and efficient.
𝗣𝗖𝗚𝗦: The premier authority in numismatic certification, ensuring the authenticity and preservation of coins and banknotes.
𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗼𝗿𝘀 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Asset-backed financial solutions that empower collectors to leverage their holdings and capitalize on new opportunities.
𝗦𝗚𝗖: A distinguished name in trading card authentication and grading, known for its commitment to fast, reliable service at competitive pricing.
𝗖𝗮𝗿𝗱 𝗟𝗮𝗱𝗱𝗲𝗿: An advanced analytics platform providing real-time collectibles market insights, historical data, and enterprise solutions.
Offices: 1610 E Saint Andrew Pl, 150, Santa Ana, California 92705, US · 12, Rue Vivienne, Paris, Ile-de-France 75002, FR · 33 Canton Road, Suites 11a-1114, Tsim Sha Tsui, Hong Kong Kowloon, CN · 675-685 Jiujiang Road, Shanghai, Huangpu Qu 200000, CN · 10 Hudson St, Jersey City, New Jersey 07302, US
NumismaticsTrading CardsAutographsCollectiblesMemorabiliaVideo GamesPokemonand SportsConsumer SoftwareConsumer Research
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