Farmington Hills, Michigan, United States · On-site
Mid level
Concierge Practice Coordinator About the Role We're seeking a highly organized, compassionate, and service-oriented professional to serve as the heart of our concierge medical practice. This unique hybrid role combines f…
Skills: Patient Experience, Medical Assisting, Office Management, Scheduling, Clinical Support
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Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays
Posted 15d ago
~40 hrs/week
Responsibilities
This role manages the end-to-end patient experience in a concierge medical practice, combining front-desk operations with clinical support. Responsibilities include coordinating schedules, assisting the physician during procedures, and overseeing day-to-day office logistics.
Requirements
Candidates need 3+ years of experience in a medical office or concierge setting, with a preference for Medical Assistant certification. Proficiency in EHR systems and experience with insurance prior authorizations are required.
Full job description
Concierge Practice Coordinator
About the Role
We're seeking a highly organized, compassionate, and service-oriented professional to serve as the heart of our concierge medical practice. This unique hybrid role combines front desk operations, medical assisting, and office management to create an exceptional patient experience from the moment a patient joins our practice.
As the first and last point of contact for every patient, you'll play a critical role in delivering a personalized, high-touch experience while supporting the physician in providing outstanding clinical care. You'll build meaningful relationships with patients, anticipate their needs, and ensure every interaction reflects the elevated level of service our concierge practice is known for.
This role is ideal for someone who enjoys wearing many hats, thrives in a fast-paced environment, and takes pride in creating seamless experiences for both patients and providers.
Responsibilities
Responsibilities may include, but are not limited to:
Patient Experience
Welcome patients and provide a warm, personalized check-in and check-out experience.
Build lasting relationships with patients and serve as a trusted point of contact.
Ensure every patient interaction reflects a concierge-level standard of hospitality and service.
Coordinate scheduling for in-person and virtual appointments.
Proactively communicate with patients before and after appointments to answer questions, coordinate follow-up care, and ensure outstanding service.
Resolve patient concerns with empathy, professionalism, and urgency.
Clinical Support
Room patients and prepare exam rooms.
Obtain and document vital signs, medical history updates, and other clinical information.
Prepare patients for examinations and assist the physician during procedures when appropriate.
Perform point-of-care testing and other clinical duties within scope of practice.
Maintain exam rooms, clinical supplies, and equipment.
Administrative & Insurance Support
Assist patients with understanding out-of-network billing and reimbursement processes.
Prepare superbills and help patients navigate insurance reimbursement questions.
Complete prior authorizations for medications, imaging, and specialty services.
Process prescription refill requests and coordinate with pharmacies.
Maintain accurate medical records within the electronic health record (EHR).
Office Management
Oversee day-to-day office operations to ensure the practice runs smoothly.
Manage inventory and ordering of medical and office supplies.
Coordinate vendor relationships, equipment maintenance, and office logistics.
Maintain a clean, organized, and welcoming office environment.
Identify opportunities to improve workflows, efficiency, and the overall patient experience.
Support practice launches, events, and other operational initiatives as needed.
Physician Support
Anticipate the physician's needs and proactively remove operational burdens.
Coordinate daily schedules and ensure clinic flow stays on track.
Assist with patient follow-up, referrals, and care coordination.
Partner closely with the physician to continuously elevate the practice experience.
Qualifications
3+ years of experience in a medical office, concierge practice, or other patient-facing healthcare setting.
Medical Assistant certification preferred where applicable.
Experience with electronic health records (Athenahealth experience is a plus).
Experience with prior authorizations and insurance coordination.
Familiarity with out-of-network reimbursement and concierge medicine is a plus.
Strong organizational and multitasking skills with exceptional attention to detail.
Outstanding written and verbal communication skills.
Comfortable working independently in a small, collaborative practice environment.
Passion for delivering exceptional customer service and building meaningful patient relationships.
What Makes Someone Successful
The ideal candidate is:
Warm, polished, and genuinely enjoys caring for people.
Proactive and anticipates needs before they're expressed.
Calm under pressure and able to juggle competing priorities.
Highly organized and dependable.
Comfortable with both clinical and administrative responsibilities.
A strong communicator who builds trust with patients and teammates.
Obsessed with creating exceptional experiences and continuously improving how the practice operates.
Benefits
Competitive compensation
Medical, dental, and vision insurance
Paid Time Off
Paid holidays
Opportunity to work in an innovative, physician-led concierge practice that prioritizes meaningful patient relationships and exceptional care
We're building a spatial repellent that protects crops from insects, humans from toxins, and insects from needless harm.
Industry
Agricultural Chemical Manufacturing
Company size
2-10 employees
Founded
2024
Headquarters
Oakland, California
LinkedIn followers
287
Building an alternative to insecticides is one of the most important technical challenges of our time.
Most fruits and vegetables are sprayed with insecticides, including organics. The top three sprayed on these crops are toxic to the human nervous system. An estimated 35 quadrillion animals are killed yearly because of their use. And farmers lose tens of billions of dollars a year because insecticides often fail at their basic job: preventing insects from destroying crops.
Monarch is developing a product that works—a spatial repellent that protects crops from insects, humans from toxins, and insects from needless harm. It will work by preventing insects from landing on crops in the first place.
We’re building a genomic, molecular, and behavioral dataset from the ground up. Then applying computational chemistry and machine learning tools to predict which of the billions of potential compounds in nature trigger a ‘fly away’ signal from the olfactory neurons in the antennae to the smell center in the animal’s brain.
From that unexplored data space, we’ll create the most effective products to protect crops and our long-term health.
Offices: 2910 Ford St, Oakland, California 94601, US
How much do Management & Leadership jobs in Michigan pay?
Based on 2527 listings with disclosed salaries, most management & leadership jobs in Michigan pay between $65k–$176k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Michigan right now?
There are currently 12,315 open management & leadership positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Michigan?
Companies currently hiring include Domino's, Ford Motor Company, Stellantis, Meijer, Corewell Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Michigan?
Yes — 2070 of the 12315 open management & leadership positions offer remote or hybrid work (531 remote, 1539 hybrid).
How do I apply for Management & Leadership jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.