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Oversee all premium hospitality operations, including suites and lounges, ensuring exceptional service execution and food and beverage delivery during events. Build and maintain strong relationships with suite holders and catering clients while managing the hiring, training, and scheduling of event staff.
Requires 3-5 years of hospitality experience with at least 2 years in a supervisory role and a preferred bachelor's degree. Must possess a valid alcohol permit and have strong knowledge of fine dining, HACCP safety procedures, and Microsoft Office.
POSITION: Premium Services Manager
DEPARTMENT: Food & Beverage
REPORTS TO: Director of Food & Beverage
FLSA STATUS: Salaried Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The Premium Services Manager works closely with internal and external teams to ensure all assigned teams are properly preparing or implementing catering and premium spaces for event(s) at the Fishers Event Center.
Essential Duties and Responsibilities
Build and maintain strong relationships with suite holders, premium members, and catering clients by proactively communicating before and after events, resolving service issues, and identifying
Serve as the operational leader for all premium hospitality spaces during events, ensuring exceptional service execution, timely food and beverage delivery, and immediate resolution of guest concerns.
Work directly with the Director of Food & Beverage and Executive Chef to create all catering and suite menus
Partner with the Director of Food & Beverage and Director of Sales to ensure all catering menu proposals are presented to the client accurately & effectively
Attend client meetings, site visits, and pre-event planning sessions to understand client expectations and ensure all Food & Beverage details are accurately communicated to operational teams.
Effectively communicates menu offerings, event details, ordering deadlines, and service expectations to suite holders, premium members, tenant representatives, and private event clients while providing exceptional customer service throughout the planning process
Hires, trains and schedules event team members and is actively involved in the training and development for in service techniques, menu presentation, policies, and procedures
Oversee all premium hospitality operations including suites, clubs, lounges, tenant hospitality spaces, catered events, and private functions, ensuring exceptional service, presentation, and operational excellence at every event.
Develop and maintain strong working relationships with tenant representatives by proactively communicating event expectations, menu offerings, premium service opportunities, and operational updates.
Performs related duties and special projects as assigned
SUPERVISORY RESPONSIBILITIES
Directly supervises all employees in premium spaces. Carries out supervisory responsibilities in accordance with Legends's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree is preferred or equivalent professional experience
A minimum of 3-5 years of experience in hospitality industry including 2 year of supervisory experience
Skills and Abilities
Strong knowledge of current food, industry trends and fine dining points of service
Supervisory, scheduling, training and coaching skills
Ability to assess client requirements and deliver ensuring client satisfaction
Must be able to write menu proposals in consultation with chefs
Prepare and monitor budgets; financial targets and forecasts
The ability to supervise food preparation, service and cleanup is also essential
Maintain local client’s database and build and maintain relationship with vendors
Ensure all safety and sanitation procedures are followed in compliance with HACCP
Excellent computer skills with advanced knowledge of Microsoft Excel and PowerPoint
Certificates, Licenses, Registrations
Valid Alcohol Permit
Servsafe certification recommended
Skills and Abilities
Excellent computer skills with advanced knowledge of Microsoft Excel and PowerPoint
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Excellent leadership and organizational skills, flexible and adaptable to constant changes and must possess attention to detail
Proactive mindset and able to remain calm under pressure to anticipate and support changes in our business.
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional client relations and customer service abilities
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: Fishers Event Center
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
ASM Global has joined Legends - uniting two industry leaders to redefine live experiences
ASM Global is the world’s leading venue management company and producer of live event experiences. Acquired by Legends in 2024, with over 400 premier venues worldwide, ASM Global operates and invests in the world's most important stadiums, arenas, convention centers, and theaters, including entertainment districts and mixed-use developments. We produce over 20,000 live events annually, welcoming more than 164 million guests each year. As the global leader in content programming and revenue optimization, our best-in-class management leverages the latest data-driven marketing strategies to deliver maximum value and profitability for venue owners. Beyond the walls of our venues, ASM Global is actively working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, embodies a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-leading 50+ certified green venues) are just a couple of examples of ASM Global’s impactful, environmentally friendly outlook. As the global industry leader, we understand the importance of setting an exceptional example while having a great time doing it.
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