Indianapolis, Indiana, United States · Remote OK
$60k–$70k/yr
Job Title: Sr. Implementation Manager Number of Positions: 1 Location: Indianapolis, IN Location Specifics: Fully Remote Job Summary: Renaissance Benefits is seeking a Sr. Implementation Manager to join our growing Opera…
Skills: Project Management, Benefits Implementation, Customer Experience, Requirement Gathering, System Integration
Indianapolis, Indiana, United States • Remote OK
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The Sr. Implementation Manager is responsible for onboarding new groups and managing the end-to-end implementation process to ensure a high-quality customer experience. This includes configuring plans, coordinating with benefit carriers, and managing the hand-off to Account Managers.
Candidates should have at least 3 years of experience in benefits implementation or project management, preferably with dental, vision, disability, and life insurance plans. A bachelor's degree in business administration, Human Resources, or a related field is preferred.
At Renaissance, the Sr. Implementation Manager is responsible for onboarding new groups with their primary focus on the customer experience. Prepare and work on the implementation to ensure the highest quality information is received, which in turn expedites processing and builds an excellent first impression of our company. Be the primary contact for the implementation process.
Monitor implementation progress, identify potential risk, and implement mitigation strategy to ensure success project delivery.
Partner with sales representatives, account managers, and clients to gather requirements, configure plans, and set up enrollment systems.
Work closely with benefit carriers to ensure accurate data transfer and system integrations.
Develop and maintain clear and concise implementation timelines and milestones.
Troubleshoot and resolve any issues that arise during the implementation process.
Maintain strong working relationships with internal and external stakeholders.
Prepare and deliver reports on implementation progress and metrics.
Ensure complete an accurate submission of all lines of coverage and eligibility.
Prepare and issue all policy documents, follow implementation through the first month’s invoice and handle introduction or hand-off to Account Manager.
Manage Agent and Broker Appointments during Implementation; ensure commissions are attached to the master policies according to the contract and sale of coverages.
Gather and analyze client feedback to drive continuous improvement in our implementation processes.
Stay current with industry trends and best practices to ensure our implementation processes remain competitive and efficient.
Provide support to department Implementation Managers.
Other duties as assigned by Manager.
Bachelor’s degree in business administration, Human Resources, or a related field (preferred).
Minimum 3 years of experience in benefits implementation, project management, or a similar role.
Proven experience with dental, vision, disability, and life insurance plans (strongly preferred).
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with benefits administration systems a plus.
Base Salary Range: $60,000-70,000
The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
Providing an ancillary insurance experience that stands out.
Renaissance is a customer-focused insurance company combining unique supplemental health benefits with ancillary insurance coverage. Headquartered in Indianapolis, Indiana, Renaissance offers a full suite of employee ancillary benefits such as Dental, Vision, Life & Disability alongside a market changing supplemental health offering: RenSecureHealth. We also offer a diverse range of individual product solutions for Dental and Vision Insurance. This includes our Active Lifestyles plans, which provide dental and vision coverage alongside a hearing discount program. Covering individuals and groups of all sizes, we are focused on creating flexible benefits solutions that are driven by the demands of today’s consumer-oriented marketplace, leveraging the latest technology and customer support to help the well-being of our customers. Renaissance is part of the Renaissance Health Service Corporation, collectively providing dental coverage for more than 13.1 million people and annually pays out nearly $3 billion for dental care. With more than 60 years of experience in dental claims processing within the Renaissance Health Service Corporation, we know how to innovate, improve operating efficiency and manage costs for our clients. Visit RenaissanceBenefits.com.
Offices: Indianapolis, IN 46202, US
Providing an ancillary insurance experience that stands out.
Renaissance is a customer-focused insurance company combining unique supplemental health benefits with ancillary insurance coverage. Headquartered in Indianapolis, Indiana, Renaissance offers a full suite of employee ancillary benefits such as Dental, Vision, Life & Disability alongside a market changing supplemental health offering: RenSecureHealth. We also offer a diverse range of individual product solutions for Dental and Vision Insurance. This includes our Active Lifestyles plans, which provide dental and vision coverage alongside a hearing discount program. Covering individuals and groups of all sizes, we are focused on creating flexible benefits solutions that are driven by the demands of today’s consumer-oriented marketplace, leveraging the latest technology and customer support to help the well-being of our customers. Renaissance is part of the Renaissance Health Service Corporation, collectively providing dental coverage for more than 13.1 million people and annually pays out nearly $3 billion for dental care. With more than 60 years of experience in dental claims processing within the Renaissance Health Service Corporation, we know how to innovate, improve operating efficiency and manage costs for our clients. Visit RenaissanceBenefits.com.
Offices: Indianapolis, IN 46202, US
