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Full-time
bachelor degree, postgraduate degree
Posted 11d ago
~40 hrs/week
Responsibilities
Lead the global strategy and execution of the technical support organization for Building Management Systems to enhance customer experience and product issue resolution. Partner with cross-functional teams to establish scalable support processes and drive operational performance.
Requirements
Requires a Bachelor's or Master's degree with over 10 years of relevant experience. Preferred qualifications include expertise in Building Management Systems, product development, and experience with Salesforce and SharePoint.
Full job description
As the Director, Technical Support Excellence – Building Management Systems (BMS), you will lead the global strategy, transformation, and execution of Honeywell’s technical support organization. In this role, you will drive the development of a world-class customer support function that delivers exceptional customer experiences, accelerates product issue resolution, and enables successful product launches. You will partner closely with Engineering, Product Management, Quality, Service, Sales, and Finance to establish scalable support processes, improve operational performance, and drive continuous improvement across the organization.
The ideal candidate will combine strategic leadership, operational excellence, customer advocacy, and talent development to build a high-performing global technical support organization that supports business growth and customer success.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Related keywords
Building Management SystemsBMSTechnical SupportSales EngineeringCustomer ExperienceOperational ExcellenceSalesforce.comSharePointKnowledge ManagementCall Center ManagementProduct DevelopmentHoneywell ForgeAutomationEnergy TransitionBuilding Automation
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
Offices: Honeywell International Inc., Charlotte, North Carolina 28202, US · Calle de Josefa Valcarcel, 24, Madrid, Community of Madrid 28027, ES · 85 Enterprise Dr, Markham, ON L6G, CA
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