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District of Columbia, United States • Remote Solely
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Conduct structured quality reviews of Federal Student Aid case files to ensure accuracy, consistency, and regulatory compliance. Identify systemic issues through trend and root cause analysis to provide actionable feedback and support continuous improvement.
Requires a Bachelor's degree in a related field or 4 years of professional experience in Title IV/FSA regulatory case management or quality assurance. Must be a U.S. citizen capable of obtaining and maintaining a Public Trust clearance.
Kaiva Tech, LLC is seeking a Federal Student Aid Quality Assurance Specialist
Reports To: Program Manager
Location: Remote
Schedule: Monday – Friday
Hours: Full-time, 40-hours/week
Series/Functional Area: Program Analysis / Quality Management
Classification: Non-IT, Non-Software QA
FLSA Status: Hourly, Nonexempt
Clearance: Public Trust
Position Summary:
The Federal Student Aid Quality Assurance Specialist supports Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. This position is responsible for conducting structured quality reviews of completed case files, applying established evaluation criteria, identifying deficiencies, and providing actionable feedback to production staff and leadership. The Quality Assurance Specialist plays a critical role in maintaining contractual service level agreements, including quality and accuracy standards. This role helps mitigate financial risk by identifying trends, preventing repeat errors, and supporting continuous improvement initiatives that strengthen overall operational performance.
This position does not perform software testing, application validation, system certification, or IT quality assurance activities.
Essential Duties and Responsibilities:
Knowledge and Critical Skills:
Education & Work Experience:
Certifications, Licenses:
N/A
Special Requirements:
Work Environment:
Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.
Physical Demands:
To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.
Tribal 8(a), Certified HUBzone, CMMC-AB, ISO 20000, ISO 27001:2013, ISO 27001, ISO 9001:2015, GSA Schedule 84
Kaiva Tech provides U.S. Federal agencies and commercial entities proven, low-risk cyber, security and management solutions. Founded in 2007 and we are a Tribal 8(a), Certified HUBzone, CMMC-AB RPO, ISO 9001:2015, ISO 20000, ISO 27001, ISO 27001:2013, GSA Schedule 84 Organization. We have strong federal government experience delivering innovative enterprise-wide cyber and security solution programs and staff. Our highly skilled workforce of experts assists customers in meeting the requirements of a dynamic security landscape by addressing today’s challenges and providing the capability to secure, build, modernize, and sustain complex mission environments. Our services incorporate strong program management plans; workforce engagement and retention strategies; innovative security engineering approaches; and risk management focus to ensure a high level of operations in support of your mission. At Kaiva, we are committed to providing world-class service. Whether Civil, Defense, or National Security, our portfolio of services enables your mission by protecting your organization’s most valuable assets: Your People, Your Processes, Your Technology, Your Locations
Offices: Ivins, Utah 84738, US
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