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Full-time
high school
Posted 7d ago
~40 hrs/week
Responsibilities
The Entertainment Ambassador provides exceptional guest service by supporting theatre events, managing box office transactions, and assisting with venue logistics. They also promote membership programs and represent the resort at various sponsored events.
Requirements
Candidates must have at least one year of guest service and cash handling experience. Proficiency in basic computer skills and the ability to work in a fast-paced, smoking environment are required.
Full job description
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose:
The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships.
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions.
Maintain a thorough understanding of show schedule, production details, and ticketing prices.
Maintain a Box Office cash bank.
Follow proper cash handling procedures and reconcile daily transactions.
Maintain a clean and safe Box Office environment at all times.
Assist with night of show ticket issuance and redemptions.
Assists with venue logistics before and after events.
Assist with ushering venue guests to assigned seats.
Assist with incoming and outgoing guest calls.
Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.
Promote Club Sycuan membership to guests with thorough knowledge of guidelines and benefits.
Create new Club Sycuan membership accounts and Club Sycuan membership card reprints.
Ascertain and resolve guest concerns, requests, and /or complaints in a timely, courteous and informed manner.
Collect complete and accurate data from guests while processing transactions.
Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events.
Distribute promotional merchandise as directed.
Other duties as assigned.
Job Specifications:
Education and Experience:
Essential:
1 year of guest service experience
Cash handling experience
Desirable:
Hospitality experience
Ticket sales and/or box office experience
High School Diploma, High School Certificate of Completion, or G.E.D.
Skills and Knowledge:
Essential:
Ability to interact effectively with team members and guests
Ability to communicate effectively in the English language
Ability to prioritize and perform multiple tasks and assignments
Ability to maintain professionalism and composure
Ability to understand and follow verbal directives and written directions
Knowledge of Windows operating system
Basic computer and data entry skills.
Ability to appear for work on time
Ability to complete forms and documents
Ability to sit, stand, and walk for up to eight hours at a time
Ability to lift up to 20 lbs.
Ability to accept constructive criticism
Ability to work in a smoking environment
Ability to maintain confidentiality
Desirable:
Multi-lingual
Ability to count cash and make change in a fast-paced environment
Ability to recognize counterfeit monies
Knowledge of casino games
Ability to perform simple mathematical calculations
Supervisory/Managerial Accountability:
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
A 12-story luxury hotel tower featuring 300+ guest rooms and a range of onsite amenities.
Industry
Gambling Facilities and Casinos
Company size
1,001-5,000 employees
Founded
1983
Headquarters
El Cajon, California
LinkedIn followers
12,209
SAN DIEGO’S CLOSEST AND FRIENDLIEST!
When it’s time to play, there are plenty of exciting casino games to choose from including 2,000 video & reel slots and video poker. Table games more your thing? We have over 40 tables of action including Blackjack, Sycuan-style craps, roulette, Pai Gow and much more. Bingo players can take refuge in our massive bingo hall, including separate smoking and non-smoking rooms. Poker players can enjoy 19 tables of smoke-free action in San Diego’s friendliest poker room.
Connect with us:
Facebook.com/SycuanCasinoResort
Instagram.com/sycuan_casinoresort
Twitter.com/SycuanCasino
Offices: 5469 Casino Way, El Cajon, California 92019, US
Slot MachinesTable GamesSpaPoolsBingoElectronic GamingGamblingRouletteBlackjackLazy River
Based on 2349 listings with disclosed salaries, most hospitality jobs in California pay between $70k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in California right now?
There are currently 26,676 open hospitality positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in California?
Companies currently hiring include Domino's, Starbucks, Compass Group, Marriott International Hotels, Inc., Mendocino Farms, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in California?
Yes — 452 of the 26676 open hospitality positions offer remote or hybrid work (211 remote, 241 hybrid).
How do I apply for Hospitality jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.