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Full-time
associate degree
Retiree Health Insurance Subsidy
Posted 29d ago
Apply by Aug 8
~40 hrs/week
Responsibilities
Provide quality assurance and customer service via telephone and email to Florida Retirement System members and stakeholders. Responsibilities include communicating benefit estimates, processing applications, and providing coaching and training for Benefit Specialists.
Requirements
Requires three years of professional experience in insurance, retirement, social security, administration, or customer service. Post-secondary education may be substituted for experience on a year-for-year basis.
Full job description
Requisition No: 878820
Agency: Management Services
Working Title: BENEFITS SERVICES SPECIALIST II - 72004273
State of Florida Department of Management Services
This is an on-site position located in Tallahassee, FL
This advertisement will be used to fill multiple vacancies
Position Overview and Responsibilities: This is a professional position providing quality assurance to the Florida Retirement System (FRS), Division of Retirement Contact Center, non-retired members, retirees, beneficiaries, employers, and other stakeholders. The incumbent will have comprehensive knowledge of applicable Florida retirement laws, rules, and Division policies. The incumbent must be able to be seated and to talk for extended periods. Specific duties and responsibilities are as follows:
Provide customer service by telephone and email to members, employers, and other stakeholders. Communicate information concerning topics including:
Estimates of retirement benefits
Application for FRS and/or Retiree Health Insurance Subsidy benefits
Deferred Retirement Option Program (DROP)
Termination requirements and forms required to receive accumulated account balance under the DROP or to receive refunds of member contributions
Benefit payments and amounts withheld from benefit payments
Beneficiary designation
Employer/Employee enrollments and contributions
How to access and utilize the features of FRS Online
Handle questions regarding retirees’ 1099-Rs and Member Annual Statements
Provide income verification letters, beneficiary change forms and other forms as requested, and update home mailing addresses for benefit recipients and terminated, non-retired members. Transfer calls to specified individual requested by the caller. Verify if benefit payments have been cashed; request duplicate warrants for lost, stolen or mis-delivered benefit payments; and request copies of cashed warrants. Serve on committees and hiring panels, and other division projects. Provide training for Benefit Specialists.
Provide coaching for Benefit Specialists.
Participate in various special projects including EY Callback distribution, working REP callbacks, leading the email team, serve as backup support desk, and participate in other Contact Center projects as assigned.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Knowledge of personal computer use (hardware and software) for various automated applications
Ability to understand and apply applicable laws, rules, and Division policies relating to retirement
Ability to work independently
Ability to use proper phone etiquette
Ability to work in a fast-paced environment
Ability to research information quickly
Ability to provide outstanding customer service
Ability to speak on the phone for extended periods of time
Ability to multi-task
This position requires sedentary work and repetitive motion.
Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, and Teamwork.
Minimum Qualifications: Three years of professional experience in the areas of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any other combination. Post-secondary education may be used as an alternative for years of experience on a year-for-year basis.
Division of Retirement: The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 221 full-time retirement staff and manages a FY 2025-26 operating budget of $48,864,720. The division administers the Florida Retirement System (FRS) Pension Plan, currently the fifth largest state retirement system in the US with more than 1.1 million active, retired, and terminated vested members and $191.6 billion in assets. The division pays out $12.9 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.5 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members.
Our Organization and Mission: Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”
Special Notes: DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses: [email protected] [email protected]. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707. Successful completion of background screening will be required for this position.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
We support and promote Florida agriculture, protect the environment, safeguard consumers, and ensure food safety.
Industry
Government Administration
Company size
1,001-5,000 employees
Headquarters
Tallahassee
LinkedIn followers
11,081
The mission of the Department of Agriculture and Consumer Services is to safeguard the public and support Florida's agricultural economy by:
Ensuring the safety and wholesomeness of food and other consumer products through inspection and testing programs;
Protecting consumers from unfair and deceptive business practices and providing consumer information;
Assisting Florida's farmers and agricultural industries with the production and promotion of agricultural products; and
Conserving and protecting the state's agricultural and natural resources by reducing wildfires, promoting environmentally safe agricultural practices, and managing public lands.
How much do Government & Public Sector jobs in Florida pay?
Based on 2583 listings with disclosed salaries, most government & public sector jobs in Florida pay between $58k–$168k per year. Individual offers vary with seniority, company size, and specialization.
How many Government & Public Sector jobs are open in Florida right now?
There are currently 6,384 open government & public sector positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Florida?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, Northrop Grumman, Northrop Grumman Mission Systems, Inc., Orange County Public Schools, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Florida?
Yes — 747 of the 6384 open government & public sector positions offer remote or hybrid work (242 remote, 505 hybrid).
How do I apply for Government & Public Sector jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Government & Public Sector jobs by city in Florida