Huntsville, Alabama, United States · On-site
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: IT Service Management, ServiceNow, Remedy, Customer Service, Microsoft Active Directory
Washington, District of Columbia, United States · On-site
$75k–$80k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Administrative support, Microsoft Office Suite, PowerPoint, Excel, Word
Fort Huachuca, Arizona, United States · On-site
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Verification, Validation & Accreditation, VV&A, Computer Science, System Engineering, Software Engineering
McLean, Virginia, United States · On-site
$80k–$85k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Intelligence analysis, Threat analysis, Data integration, Technical writing, Briefing
Fort Huachuca, Arizona, United States · On-site
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Test and Evaluation, Cyber Survivability, Systems Engineering, Operational Test and Evaluation, Technical Writing
Vienna, Virginia, United States · On-site
$75k–$83k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Intelligence analysis, National security, Threat screening, Identity resolution, Data integrity
Huntsville, Alabama, United States · On-site
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Tanium, Endpoint Management, Vulnerability Management, ACAS, Tenable.SC
Quantico, Virginia, United States · On-site
$110k–$115k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: ACAS, Nessus, Vulnerability Management, Cybersecurity, STIGs
Washington, District of Columbia, United States · Hybrid
$70k–$80k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Security monitoring, SIEM, Incident response, Log analysis, Cybersecurity fundamentals
Quantico, Virginia, United States · On-site
$135k–$145k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: ACAS, Nessus, Vulnerability Management, Cybersecurity Compliance, STIGs
Huntsville, Alabama, United States · On-site
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Customer service, Technical support, Troubleshooting, Hardware diagnostics, Software installation
Huntsville, Alabama, United States · On-site
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Customer Service, Technical Support, Hardware Troubleshooting, Software Troubleshooting, Ticket Resolution
Ashburn, Virginia, United States · Hybrid
$150k–$165k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Program Management, Strategic Planning, Agile Methodologies, Scrum, Risk Management
Remote Solely
$120k–$180k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Full stack development, Java, C#, TypeScript, Go
Quantico, Virginia, United States · On-site
$120k–$125k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Information Assurance, Vulnerability Management, ACAS, DoD STIG, RMF
Colorado Springs, Colorado, United States · On-site
$145k–$165k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Data Engineering, Python, SQL, Spark, Databricks
Washington, District of Columbia, United States · On-site
$140k–$165k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Data Engineering, Python, SQL, Spark, Databricks
Washington, District of Columbia, United States · On-site
$145k–$165k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Data Engineering, Python, SQL, Spark, Databricks
Stuttgart, Baden-Württemberg, Germany · On-site
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Python, SQL, Spark, Databricks, PySpark
Scott AFB, Illinois, United States · On-site
$130k–$155k/yr
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage t…
Skills: Data Visualization, Palantir MSS Workshop, Slate Applications, Python, SQL
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Provide comprehensive IT support services including hardware and software troubleshooting, system maintenance, and user training. Collaborate with team members to resolve technical issues and maintain documentation for enterprise systems.
Requires 1-2 years of experience or an associate degree in computer science, along with an IAT2 certification. Candidates must possess a Secret security clearance and proficiency in IT service management systems and Active Directory.
About Agile Defense
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 1785
Job Title: Helpdesk Support Specialist I
Location: On-Site, Huntsville, AL
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): IAT II
\nJob DescriptionOur Core Values
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
Always Evolving
Agile Defense: Always Evolving Agile Defense stands at the forefront of innovation, driving advanced capabilities and solutions tailored to the most critical national security and civilian missions. With operations in North America, Europe, Asia, and the Middle East, Agile Defense supports our customer missions around the globe. Whether developing specialized solutions, contextualizing data, or strengthening cybersecurity, our expertise is instrumental in safeguarding our nation's sensitive assets. Advanced National Security and Civilian Capabilities Digital Transformation Applying advanced services, capabilities, and solutions securely to enhance mission operations and achieve optimal outcomes. Data Analytics Leveraging a data-driven approach, we deliver data insights that provide clarity to accelerate the decision-making process. Cyber Delivering Cyber Systems and Cyber Operations capabilities to defend against advanced and emerging cyber threats with certainty.
Offices: 1430 Spring Hill Rd, Suite 200, McLean, Virginia 22102, US · 1105 Eastgate Dr, Ste 3, O'Fallon, Illinois 62269, US · 150 West Park Loop, Suite 200, Huntsville, AL 35806, US
Always Evolving
Agile Defense: Always Evolving Agile Defense stands at the forefront of innovation, driving advanced capabilities and solutions tailored to the most critical national security and civilian missions. With operations in North America, Europe, Asia, and the Middle East, Agile Defense supports our customer missions around the globe. Whether developing specialized solutions, contextualizing data, or strengthening cybersecurity, our expertise is instrumental in safeguarding our nation's sensitive assets. Advanced National Security and Civilian Capabilities Digital Transformation Applying advanced services, capabilities, and solutions securely to enhance mission operations and achieve optimal outcomes. Data Analytics Leveraging a data-driven approach, we deliver data insights that provide clarity to accelerate the decision-making process. Cyber Delivering Cyber Systems and Cyber Operations capabilities to defend against advanced and emerging cyber threats with certainty.
Offices: 1430 Spring Hill Rd, Suite 200, McLean, Virginia 22102, US · 1105 Eastgate Dr, Ste 3, O'Fallon, Illinois 62269, US · 150 West Park Loop, Suite 200, Huntsville, AL 35806, US
