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The Director, Customer Energy Management & Partnerships brings energy and direction to a portfolio of strategic customers, shaping how Toronto Hydro delivers proactive, end-to-end service—from driving business and econom…
Skills: Customer Management, Project Management, Strategic Planning, Leadership, Problem Solving
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Director, Customer Energy Management & Partnerships
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, postgraduate degree
Health & Dental Benefits, Employee & Family Assistance Program, Virtual Healthcare, Life Insurance, Long Term Disability, Spending Account
Posted 7d ago
Apply by Sep 1
~40 hrs/week
Responsibilities
The Director is responsible for designing and delivering multi-year account strategies and enhancing customer-centric energy management programs. They will lead relationship management for strategic customers and ensure seamless service delivery.
Requirements
Candidates should have a post-secondary degree in Business or Engineering, with an MBA preferred. They need 7-10 years of relevant experience and 5 or more years in a leadership role.
Full job description
The Director, Customer Energy Management & Partnerships brings energy and direction to a portfolio of strategic customers, shaping how Toronto Hydro delivers proactive, end-to-end service—from driving business and economic development to energy management services and programs through to strategic key account management. A progressive energy industry professional and leader, you design and execute strategies that strengthen relationships, elevate the customer experience, and drive meaningful outcomes across reliability, responsiveness, and electrification.
Staying close to the day-to-day, you ensure every Toronto Hydro’s interaction with customers delivers value while stepping in as a trusted navigator to quickly resolve issues and remove barriers. With a sharp focus on performance, you use data and insights to spot trends, manage risks, and continuously improve how we serve customers—driving strong results and building lasting trust.
The incumbent is expected to behave ethically and follow the established code of business conduct, policies and internal control procedures, laws and regulations governing Toronto Hydro.
This posting is for an existing vacancy.
KEY RESPONSIBILITIES:
Design and deliver multi-year account strategies aligned with customer priorities, corporate values, climate action goals, and energy policy.
Leads the evolution of systems, processes, and service models to deliver proactive, seamless, and personalized support—including electrification advisory and tailored solutions.
Serve as the primary relationship lead for strategic customers—driving account reviews that uncover priorities, challenges, and growth opportunities.
Lead and enhance customer-centric energy management and efficiency program and program delivery, shaping investments, performance insights, innovation roadmaps, and stakeholder alignment.
Partner across the organization and with external stakeholders to deliver integrated, “one-stop” solutions—connecting operational excellence with customer outcomes and advancing electrification.
Translate market trends and customer insights into action—enabling strong partnerships, targeted offerings, and high-impact communication that drive growth and retention.
Rally cross-functional teams to execute with excellence, while building and developing high-performing leaders and teams focused on safe, effective delivery and exceptional customer outcomes.
Own performance outcomes across the portfolio—tracking results, measuring impact, and continuously optimizing strategies to deliver on growth, customer satisfaction, and electrification goals.
REQUIREMENTS:
Post-secondary education degree in Business or Engineering (preferred).
Master of Business Administration (MBA) (preferred). A combination of education and related experience may be considered
Seven (7) to ten (10) years project or engineering planning, strategic key accounts/customer management and/or execution experience.
Five (5) or more years progressive leadership experience
Demonstration of cultural and organization change, including integration of teams, revision of processes and refocus on delivering progressive, customer-centric functions and operations
Professional Engineer in the Province of Ontario (P. Eng) (preferred)
Project Management Professional (PMP) (preferred)
Knowledge of the electric utility operations and regulations
Knowledge of utility/engineering design standards
Knowledge of customer management practices and superior demonstrated customer management skills
Strong problem solving and decision-making skills
Strong change management, stakeholder engagement and management skills
Strong financial management/acumen skills
Superior verbal and written communication skills
Strong project management and execution skills
TOTAL REWARDS
To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:
100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year
This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.
Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.
ACCESSIBILITY AND APPLICATION SUPPORT
Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email [email protected] or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.
Toronto Hydro owns and operates an electricity distribution system that delivers electricity to approximately 793,000 customers in the city of Toronto. We serve the largest city in Canada and distribute approximately 18 per cent of the electricity consumed in the province of Ontario.
We're committed to delivering excellent customer service, providing a safe and reliable supply of electricity, and delivering long-term value to the City of Toronto.
Join our Talent Community to be notified of opportunities matching your skills and interests: torontohydro.com/talentcommunity
Offices: 14 Carlton St, Toronto, ON M5B 1K5, CA · 500 Commissioners St, Toronto, Ontario M4M 3N7, CA · 71 Rexdale Blvd, Toronto, Ontario M9W 1P1, CA · 715 Milner Ave, Scarborough, Ontario M1B 3C3, CA
How many Environmental & Sustainability jobs are open in Toronto, Canada right now?
There are currently 560 open environmental & sustainability positions in Toronto, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Environmental & Sustainability roles in Toronto, Canada?
Companies currently hiring include OISE, Department of Leadership, Higher and Adult Education - University of Toronto, Arcadis, Egis, BGIS, TYLin, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Environmental & Sustainability jobs in Toronto, Canada?
Yes — 220 of the 560 open environmental & sustainability positions offer remote or hybrid work (27 remote, 193 hybrid).
How do I apply for Environmental & Sustainability jobs in Toronto, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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