Tokyo, Japan · Hybrid
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: Customer Success, Account Management, SaaS, Scaled Engagement, Technical Troubleshooting
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recru…
Skills: Customer Success, Problem Solving, Analytical Skills, Technical Support, Triage
Tokyo, Japan · On-site
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Ric…
Skills: Luxury Sales, Customer Relationship Management, Storytelling, CRM Tools, POS Systems
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success Management, Financial Services Industry Knowledge, C-Level Relationship Management, Project Management, Consulting
Tokyo, Japan · On-site
As Account Support Executive, You play a vital role in supporting the end-to-end deal lifecycle within a designated sales territory, overseeing deal progress, ensuring timely execution, and acting as a key liaison betwee…
Skills: Deal Structuring, Contract Redlining, Sales Operations, Account Coordination, Japanese Fluency
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Java, REST, SOAP, API Development, HTTP
Tokyo, Japan · On-site
As Account Support Executive, You play a vital role in supporting the end-to-end deal lifecycle within a designated sales territory, overseeing deal progress, ensuring timely execution, and acting as a key liaison betwee…
Skills: Deal Structuring, Contract Redlining, Sales Operations, Account Coordination, Japanese Fluency
Tokyo, Japan · Hybrid
Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of t…
Skills: DLP, SSE, DSPM, CASB, Zero Trust Network Access
Tokyo, Japan · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Office Administration, Client Communication, Schedule Management, Document Filing, Data Entry
Tokyo, Japan · On-site
Location Roppongi Hills Mori Tower - 17F, 6-10-1 Roppongi, Business - Global Client Group Brookfield is one of the world’s largest alternative asset managers, distinguished by a 100+ year heritage of owning and operating…
Skills: Client Relationship Management, Bilingual Communication, Institutional Credit Investment, Fundraising, Due Diligence
Tokyo, Japan · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 31 August 2026 Job Description Title Manager, Client Service Operations Department Client Service Operations Location Japan, Tokyo Reports To Associate Direc…
Skills: Fund Launch Management, Market Onboarding, Custodian and Trust Bank Relations, Institutional Client Onboarding, Service Level Agreements
Tokyo, Japan · Hybrid
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translati…
Skills: Project Management, Customer Onboarding, B2B SaaS, Cross-functional Collaboration, Consultative Approach
Tokyo, Japan · Hybrid
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Sales Management, Team Leadership, Renewal Strategy, Pipeline Management, Forecasting
Tokyo, Japan · On-site
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position…
Skills: Front Office Management, Guest Services, Staff Supervision, Conflict Resolution, Financial Performance Management
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #…
Skills: Leadership, Program Management, Project Management, Change Management, Process Improvement
Tokyo, Japan · Hybrid
Job Title Supplier Manager for Field Services About the Role Join our team where you will play a key role in managing relationships with suppliers and vendors delivering IT field services across airport operations in Jap…
Skills: Vendor Management, Supplier Management, IT Service Management, ITIL Framework, Stakeholder Management
Tokyo, Japan · Hybrid
日本NCRコマースについて 日本NCRコマースは、小売、レストラン、デジタルバンキングのお客様をテクノロジーの力で支援する グローバルサービス プロバイダーです。柔軟でインテリジェントなプラットフォームと、豊富な業界経験に基づいて開発されたエンドツーエンドの決済機能およびサービスを組み合わせることで、小売、レストランのオペレーション、体験、そしてビジネスの成果における新たな可能性の加速を実現します。 日本NCRコマースは世界約35か国以…
Skills: LAN/WAN Network Support, Telephony Support, Hardware Troubleshooting, Client Software Support, IT Asset Management
Tokyo, Japan · On-site
At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our busin…
Skills: Client Onboarding, Invoicing, Client Service, Custody Services, Business Intelligence Tools
Tokyo, Japan · Hybrid
日本NCRコマースについて 日本NCRコマースは、小売、レストラン、デジタルバンキングのお客様をテクノロジーの力で支援する グローバルサービス プロバイダーです。柔軟でインテリジェントなプラットフォームと、豊富な業界経験に基づいて開発されたエンドツーエンドの決済機能およびサービスを組み合わせることで、小売、レストランのオペレーション、体験、そしてビジネスの成果における新たな可能性の加速を実現します。 日本NCRコマースは世界約35か国以…
Skills: LAN/WAN Network Support, Hardware Troubleshooting, Client Software Support, Telephony Support, IT Asset Management
Tokyo, Japan · Hybrid
Job Title Supplier Manager for Field Services About the Role Join our team where you will play a key role in managing relationships with suppliers and vendors delivering IT field services across airport operations in Jap…
Skills: Vendor Management, Supplier Management, IT Service Management, ITIL Framework, Stakeholder Management
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Manage a high volume of customers using a team-based approach and data-driven playbooks to ensure product adoption and value realization. Act as a bridge between the global Scaled CS organization and the local Japan market to drive retention and expansion.
Requires 3+ years of experience in Customer Success or Account Management within a SaaS environment, specifically using scaled engagement models. Proficiency in both Japanese and English is preferred, along with the ability to handle technically complex software solutions.
Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
Scale CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. We’re looking for an experienced Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
Scaled CSMは、プロアクティブ（能動的）およびリアクティブ（受動的）な1対1の連携と、デジタル自動化ツールを活用した1対多（1:Many）のプログラムを通じて、特定の顧客グループへアプローチします。当社のScaled CSMチームは、チームベースのアプローチとデータ主導型のプログラム、効果的なプレイブック（業務手順書）を活用し、より広範な顧客層を管理することで、顧客のジャーニー全体を通して適切なタイミングで有益なリソースを提供します。私たちは、素晴らしい顧客体験の提供、プレイブックの構築、そしてスケーリングの推進に貢献していただける経験豊富なScaled CSMを募集しています。
\nWhat you'll do/職務内容Engage 1:1 with customers as-needed at critical points in the customer journey to ensure adoption and value realization
Use your in-depth knowledge of WalkMe’s technology to advise customers on how to best use our features and functionality to create tailored solutions, as well as provide real-time technical guidance and troubleshooting
Manage a wide range of customer conversations, including technical discussions, value assessments, and risk mitigation, with diverse customer personas, from executives to WalkMe builders, adapting communication to suit each audience
Actively monitor and measure your impact towards growing customer health, product adoption, and revenue
Partner cross-functionally to turn customer successes into measurable retention and expansion opportunities
Test and iterate on Scaled program ideas and playbooks and track results based on common customer positive business outcomes
Run 1: Many programs and tactics that can effectively enable customer value and outcomes in a repeatable and scalable format
Identify trends for common customer challenges and actively suggest ways to address them
Cross-Functional & Local Alignment: Act as the core bridge between the global Scaled CS organization and the local Japan market, maintaining strong, day-to-day working relationships with local account teams (AEs) and enterprise CSM counterparts to support regional business goals.
顧客対応: 顧客ジャーニーの要所で必要に応じて1対1の対応を行い、製品導入（アダプション）と顧客価値の最大化を確実にする
技術的なアドバイザリー: WalkMeの技術に関する深い知識を活用し、機能や機能を最大限に活用したソリューションを提案するとともに、リアルタイムでの技術的なガイダンスやトラブルシューティングを提供する
多様なステークホルダーとの対話: エグゼクティブから現場のWalkMe構築担当者まで、多様な顧客ペルソナに対して、技術的な議論、価値評価、リスク軽減策など、相手の役割に応じたコミュニケーションを行う
指標のモニタリング: 顧客のヘルススコア向上、製品導入状況、売上への貢献度を積極的に監視・測定する
クロスファンクショナルな連携: 社内の各部門と協力し、顧客の成功体験を具体的なリテンション（解約防止）やアップセル・クロスセルの機会へと繋げる
プログラムの改善: スケーリングに関する施策案やプレイブックをテスト・改善し、顧客のビジネス成果に基づいた結果を追跡する
1対多（1:Many）施策の実行: 再現性が高く、効率的な拡張性を持つ手法で、顧客の価値創造を実現するためのプログラムや戦術を実行する
課題のトレンド分析: 顧客共通の課題傾向を特定し、解決策を積極的に提案する
部門間およびローカル連携: グローバルScaled CS組織と日本市場をつなぐ橋渡し役として、日本国内のアカウントチーム（AE）やエンタープライズCSMチームと強固な連携を築き、地域ビジネスの目標達成をサポートする
3+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS company.
Experience in a scaled customer engagement model, managing a larger book of business using playbooks, automated communications, and one-to-many engagement strategies such as Webinars, Office Hours and User Groups.
Comfort with technically complex products—ability to quickly learn and advise customers on software solutions. Prior experience with WalkMe is strongly preferred.
Strong problem-solving skills, with the ability to offer real-time technical guidance and solution recommendations.
Excellent communication and relationship-building abilities, capable of engaging with a wide range of customer personas, from executives to hands-on product users.
Data-driven mindset, leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities.
Ability to work independently and cross-functionally, collaborating with sales, marketing, and product teams to enhance the customer experience.
Native level in Japanese and English is preferred.
Must be able to work 3 days per week in office.
SaaS企業におけるカスタマーサクセス、アカウントマネジメント、またはそれに準ずる顧客折衝経験（3年以上）
プレイブック、自動化コミュニケーション、ウェビナー、オフィスアワー、ユーザーグループなどの「1対多」のエンゲージメント戦略を用いて、大規模な顧客ポートフォリオを管理した経験
技術的に複雑な製品への適応力。ソフトウェアソリューションを迅速に習得し、顧客にアドバイスができること（WalkMeの経験があることが望ましい）
高い問題解決能力。リアルタイムで技術的なガイダンスやソリューションの推奨ができること
優れたコミュニケーション能力と関係構築能力。エグゼクティブから現場の製品利用者まで、幅広い顧客ペルソナと対話が可能であること
データ駆動型のマインドセット。インサイトを活用し、プロアクティブに製品導入の促進、リスク低減、アップセル機会の特定ができること
自律的かつ部門横断的に業務を遂行する能力。セールス、マーケティング、プロダクトチームと連携し、顧客体験を向上させることができること
ネイティブレベルの日本語・ビジネス英語中級以上であることが望ましい
週3日のオフィス出社が可能なこと
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation capabilities. Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software. WalkMe’s DAP is used by thousands of enterprises worldwide spanning all industries and platforms for onboarding, training new and existing users on new processes, and improving overall productivity by providing contextual guidance in real-time.
Offices: 71 Stevenson St floor 20, San Francisco, California 94105, US · 360 Park Ave S, New York, NY 10010, US · 421 Fayetteville St, Raleigh, North Carolina 27601, US
There are currently 152 open customer service & support positions in Tokyo, Japan listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Salesforce, Rakuten, Amazon, Thermo Fisher Scientific, Autodesk, among others. Browse the listings above to see every active employer.
Yes — 65 of the 152 open customer service & support positions offer remote or hybrid work (7 remote, 58 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
