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Full-time
professional certificate, bachelor degree
Posted 12d ago
~40 hrs/week
Japanese
Responsibilities
Responsible for day-to-day IT operations including hardware, software, and network support for local and global business counterparts. Manages IT assets, vendor relations, and business continuity planning while supporting executive office needs in a hybrid environment.
Requirements
Requires a degree or certificate in IT, Computer, or Electronics Engineering with 2-5 years of experience in LAN/WAN and technical support. Must be proficient in Windows/Mac OS, Cisco networking, and hardware repair with the ability to communicate effectively across global teams.
This position is responsible for supporting the day to day IT operations NCR locations, working with both local, regional and global business and IT counterparts.
This position is responsible for hands-on client software support to include
PC Laptops, Desktops and high-end Engineering Workstations support including total client staging and restore and recovery of PCs.
Global Information Security (GIS) with Information Security support including virus, backups, recovery, audits
Help Desk incident resolution against service level agreements. Identify, track and resolve IT related issues with global teams
Managing end user support and executive office/senior management IT support in a hybrid working environment (Office and Home)
Project work including real estate projects, installation and maintenance for network, communications, AV equipment.
IT asset inventory management / stocktakes / audits
IT vendor support including telecom services management, IT vendor procurement
Participate in IT planning and program execution
Weekly timesheet entry into management systems
Managing the site computer rooms
Business continuity planning and execution.
This will require the support oversight of the IT components located at the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendors eg. Telecom providers.
Requires to be an expert in hardware troubleshooting and repair. Well versed in replacing parts of a PC.
Other key aspects of the role includes IT interlock into Disaster recovery plan execution Business continuity plan execution
The position will also be involved in project activities – coordinating IT upgrades, new IT implementations, IT refresh programs, corporate real estate driven expansions that drive restack and other IT activities.
The candidate must be able to communicate effectively with global, regional and site based cross-functional teams and solution partners, and work effectively in a team environment as well as possess excellent organizational skills. Flexibility to support out of office hours and multiple NCR sites is also required.
The candidate will have 3-5 years of relevant or related experience in LAN/WAN and technical support
ATTRIBUTES / KEY COMPETENCIES:
Proficient in IT infrastructure support and Executive Office support
High availability – before, during and after office hours end user support and project support
Support key executive events like management meetings.
Ability to support multiple sites in as required.
Self motivated, attentive to detail, able to learn quickly, innovative, organized.
Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches.
Capability to communicate and articulate ideas clearly to all levels of management
Ability to work with in-country business teams, in-country IT, regional IT and global IT teams.
Flexibility in working hours to accommodate IT project steps that need to be performed out of office hours
Excellent verbal and written communications
Action driven, service oriented, self managed and high degree of autonomy
Process discipline and focus on ethics and compliance
Strong understanding of the IT development process, and support processes
QUALIFICATIONS:
Certificate or Bachelor degree in IT/Computer/Electronics & Communications Engineering or related discipline
Experience with one or more of the following operating systems: Microsoft Windows 11 & Mac OS.
Experience in Server/Dell PC Client support
Experience with CISCO Switches/Routers/Networks, Telephony
Implementation of structured cabling and layouts
Experience managing complex support issues across a globally dispersed organization with multiple dependencies
Experience in dealing and negotiating with IT suppliers and Telecommunication departments. Familiarity with environments using MPLS, LL, E1, ISDN, FR, DID, POTS.
Knowledge of global wired and wireless network technologies, vendors and offerings
Knowledge of Microsoft OS, TCP/IP
Exposure to DNS/DHCP, WAN and LAN technologies
Business and Requirements analysis skills
At least 2-3 years of relevant or related experience in LAN/WAN and technical support
