Tel-Aviv, Tel-Aviv District, Israel · Hybrid
$150k–$165k/yr
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: AI Automation, Post-Sales Operations, Salesforce Data Architecture, PSA Platforms, Data Modeling
Tel-Aviv, Tel-Aviv District, Israel · Hybrid
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: B2B SaaS Renewals, Account Management, Customer Success, Contract Negotiation, Forecasting
Tel-Aviv, Tel-Aviv District, Israel · Hybrid
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: Outbound Prospecting, Lead Generation, Strategic Account Mapping, Cold Calling, Social Selling
Tel-Aviv, Tel-Aviv District, Israel · Hybrid
ndustry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and reso…
Skills: SQL, Product Analysis, Data Analysis, AI/LLM Tooling, B2B SaaS Analysis
Tel-Aviv, Tel-Aviv District, Israel · Hybrid
WalkMe is looking for an experienced QA Engineer to design test scenarios, execute manual test plans and develop and maintain automated tests for our web applications. We're looking for curious, detail-oriented professio…
Skills: QA Automation, Manual Testing, Testim.io, Playwright, API Testing
Tel-Aviv, Tel-Aviv District, Israel · Hybrid
WalkMe is growing and we want you to join us! WalkMe is looking for a Full-Stack Developer to join our Big Data and Analytics department. Our Big Data Platform delivers the foundational, high-performance data infrastruct…
Skills: JavaScript, Node.js, React, Angular, Vue
Munich, Bavaria, Germany · Hybrid
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, ins…
Skills: SaaS Solutions, Solution Architecture, Sales Engineering, Digital Adoption Platform, Technical Demonstrations
Raleigh, North Carolina, United States · Hybrid
$115k–$135k/yr
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, ins…
Skills: Salesforce, ServiceNow, Power BI, Tableau, Data Analytics
Tel-Aviv, Tel-Aviv District, Israel · Hybrid
WalkMe is growing and we want you to join us! At WalkMe, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximiz…
Skills: React, Node.js, NestJs, Typescript, Postgres
Sydney, New South Wales, Australia · Hybrid
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: WalkMe Platform, HTML, CSS, JavaScript, Project Management
Tel-Aviv, Tel-Aviv District, Israel · Hybrid
WalkMe is growing and we want you to join us! WalkMe is looking for a Full-Stack Developer to join our Big Data and Analytics department. Our Big Data Platform delivers the foundational, high-performance data infrastruct…
Skills: JavaScript, Node.js, React, Angular, Vue
Raleigh, North Carolina, United States · Hybrid
$90k–$105k/yr
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: Lead Generation, Account Mapping, Strategic Planning, Cold Calling, Social Selling
Raleigh, North Carolina, United States · Hybrid
$150k–$175k/yr
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: Customer Advocacy, Enterprise SaaS, Account Management, Post-sales Relationship Management, Sales Discovery
Sydney, New South Wales, Australia · Hybrid
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: Technical Pre-sales, Solution Architecture, Proof of Concept Management, Enterprise Software, SaaS
Berlin, Germany · Hybrid
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: Digital Adoption Platform Implementation, Project Management, Data Analysis, HTML, CSS
São Paulo, Brazil · Hybrid
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, ins…
Skills: SaaS Sales, Technical Pre-sales, Solution Advisory, SAP Products, CRM Systems
Tokyo, Japan · Hybrid
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: People Management, SaaS Implementation, Professional Services, Customer Success, Project Management
Singapore · Hybrid
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech sta…
Skills: Outbound Prospecting, Lead Generation, Account Mapping, Strategic Planning, Salesforce.com
Austin, Texas, United States · Hybrid
$90k–$120k/yr
Industry leader? Well, how about an industry creator?! At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and res…
Skills: Lead generation, Account mapping, Strategic planning, Cold calling, Social selling
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Serve as the operational focal point for Partner Success and Client Solutions while designing AI-driven automation to eliminate manual post-sales workflows. The role involves building dashboards, managing delivery KPIs, and integrating systems like Salesforce and PSA platforms to increase efficiency.
Requires 3-5 years of experience in SaaS post-sales operations with advanced proficiency in Salesforce data architecture and PSA tools. Candidates must have a proven track record of deploying AI-powered automations and managing complex delivery metrics.
Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
WalkMe is hiring a AI Automation Lead, Post-Sales Operations to serve as the Operations focal point for our Post-Sales CSG functions. The CSG Operations team is the right hand of the Customer Success Group organization (all Post-Sales GTM teams) under the Chief Customer Officer. Reporting to the VP of CSG Operations, this role partners with Ops leads across Customer Success, Support, Renewals, Delivery, Scaled Success, Customer Experience & also Sales to drive data-driven decisions, operational efficiency, and scalable automation across all post-sales functions.
This role is accountable for AI Automation strategy and execution for post-sales workflows, eliminating manual processes, scaling an automation layer that removes friction across post-sales workflows for the broader CSG organization across Salesforce, PSA platform, product data, and reporting/dashboarding platforms.
\nWhat You'll Own
Post Sales Operations AI Automation Strategy and execution
Develop, document, and maintain SOPs and policies for data collection, storage, and reporting across all post sales functions
Serve as the focal point for AI-driven automation across post-sales workflows, identifying manual, repetitive, or error-prone processes and re-architecting them into automated, agile workflows.
Partner cross-functionally with IS/BI/CoE, Sales Ops, Marketing Ops, Partner Ops, Deal Desk, Finance, and Compensation teams.
Design and implement integrated automations connecting Salesforce, the PSA platform (Certinia or similar), product/usage data, and reporting/dashboarding tools — removing swivel-chair work and manual handoffs between systems.
Evaluate and deploy AI solutions, no-code/low-code automation platforms (e.g., Salesforce Flow, Certinia automation, Workato, Zapier, or similar) and AI agents to streamline post sales operations at scale.
Build reusable automation playbooks and standards that other CSG Ops functions can adopt as the team matures its automation maturity.
Partner with the CIO organization (IS/BI/CoE) and Product teams to ensure automations are scalable, governed, and aligned with enterprise data architecture.
Track and report on efficiency gains, time saved, and process improvements delivered through automation initiatives.
Minimum 3-5 years experience in Post-Sales Operations in the SaaS industry.
Proven track record leading process-improvement Automation initiatives with a clear methodology and hands-on ownership of outcomes
Experience standing up (AI powered) automation standards and playbooks for a growing post sales Ops function.
Advanced Salesforce data architecture experience — object relationships, data modeling, custom report types, calculated and formula fields, workflows, and governance across a complex org. Lightning experience preferred
Experienced in designing and deploying AI-powered automation for post-sales workflows, integrating data across Salesforce, product/usage platforms, PSA tools, and reporting/dashboarding systems.
Proven experience with AI LLMs prompting (Claude, Gemini, ChatGPT, n8n etc) and no-code/low-code automation for post sales platforms (Salesforce Flow, Workato, Zapier, or similar) to build production workflows; basic scripting or SQL is a plus but not required.
Advanced Excel / Google Sheets skills — pivot tables, SUMIFS, VLOOKUP/XLOOKUP, INDEX/MATCH — for complex, multi-source data management.
Ability to translate complex datasets and automation concepts into clear, actionable insight for cross-functional efficiencies
Prior people-management experience is a strong plus — this is an individual-contributor role, but candidates who have led teams and bring that judgment and maturity to a hands-on capacity are highly valued.
Self-starter who takes ownership and navigates ambiguity in an ever-shifting environment.
Bachelor's of Science degree or equivalent work experience required.
Our job titles may span more than one career level. The OTE ranges for the United States is between $150,000 and $165,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation capabilities. Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software. WalkMe’s DAP is used by thousands of enterprises worldwide spanning all industries and platforms for onboarding, training new and existing users on new processes, and improving overall productivity by providing contextual guidance in real-time.
Offices: 71 Stevenson St floor 20, San Francisco, California 94105, US · 360 Park Ave S, New York, NY 10010, US · 421 Fayetteville St, Raleigh, North Carolina 27601, US
WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation capabilities. Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software. WalkMe’s DAP is used by thousands of enterprises worldwide spanning all industries and platforms for onboarding, training new and existing users on new processes, and improving overall productivity by providing contextual guidance in real-time.
Offices: 71 Stevenson St floor 20, San Francisco, California 94105, US · 360 Park Ave S, New York, NY 10010, US · 421 Fayetteville St, Raleigh, North Carolina 27601, US
