Tokyo, Japan · On-site
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant…
Skills: Software Integration, Automation, CI/CD Pipelines, Scripting, Middleware Development
Tokyo, Japan · On-site
$2760k/yr
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between re…
Skills: Customer Service, Sales, Inventory Management, Cashier Operations, Customer Relationship Management
Tokyo, Japan · Hybrid
About the OpportunityJob Type: Permanent Application Deadline: 31 August 2026 Job Description Title Client Services Manager Department Wholesale Client Services / Client Support Location Tokyo Office Reports To Head of W…
Skills: Client Relationship Management, Financial Market Knowledge, Asset Management, Business Writing, English Communication
Tokyo, Japan · Hybrid
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Account Management, Sales, Partner Support, Data Analysis, CRM Software
Tokyo, Japan · Hybrid
OPERATION SPECIALIST We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers an…
Skills: Background Screening, Verification, English Proficiency, Japanese Proficiency, Microsoft Office
Tokyo, Japan · Hybrid
What You'll Do: Criteo Japan’s Performance Solutions Team is in search of organized self-motivated Account Strategist to join our Account Strategy team in Tokyo, Japan. As a key member of our team, you will manage and gr…
Skills: Client Management, Advertising Strategy, Revenue Growth, Upselling, Campaign Optimization
Tokyo, Japan · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: English Proficiency, Japanese Proficiency, Google Workspace, Microsoft 365, CRM Software
Tokyo, Japan · On-site
I. BUSINESS CONTEXT: Chanel has developed a solid distribution in Travel Retail (TR) territories in Japan for Fragrances & Beauty (F&B – 15 POS across 7 locations) and has established itself as the leading international …
Skills: Strategic Leadership, Operational Excellence, Revenue Growth, Relationship Management, Negotiation
Tokyo, Japan · Hybrid
Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciti…
Skills: Client Discovery, Relationship Management, C-level Communication, Negotiation, Problem Solving
Tokyo, Japan · Hybrid
Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting e…
Skills: Software Consulting, IT Operations, ITIL, Digital Transformation, Microsoft Windows
Tokyo, Japan · On-site
Minimum qualifications: Bachelor's degree in a technical field or equivalent practical experience. 5 years of experience in a partner or channel manager role, building partner ecosystems. Experience with managing interna…
Skills: Partner Management, Channel Management, Stakeholder Management, Customer Support, Technical Integration
Tokyo, Japan · Remote OK
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Enterprise System Consulting, IT System Architecture, Business Process Reform, Technical Facilitation, Cross-Cultural Communication
Tokyo, Japan · On-site
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Ric…
Skills: Boutique Management, Sales Strategy, Staff Training, Customer Service, Budget Management
Tokyo, Japan · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Technical Support Management, Team Leadership, Customer Success, Web Technologies, Server-side Technology
Tokyo, Japan · On-site
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connec…
Skills: Physical Network Infrastructure, Cabling, Equipment Installation, Japanese Communication, Business English
Tokyo, Japan · Hybrid
ポジション概要社内エンドユーザーへの高品質なITサポートを担うポジションです。リモート・オンサイトを問わず社員の技術的課題に対応し、他のITチームと連携しながら迅速な問題解決を目指します。主軸はエンドユーザーサポートですが、システム管理・ネットワーク・プロジェクト管理の基礎知識も活かせる環境です。ITキャリアの確かな土台を築きたい方に最適な環境です 。主な業務内容アジア各拠点のITインフラサポートを担当し、以下を重点的に推進します。クラ…
Skills: Windows 11 Support, Microsoft 365 Administration, Citrix Remote Access, Microsoft Teams, Outlook Mobile
Tokyo, Japan · On-site
Join HSBC Global Payments Solutions (GPS) as an Associate Project Manager, within our Client Connectivity team. At HSBC, our GPS Client Connectivity team are dedicated to enhancing client experiences and driving growth t…
Skills: Project Management, Client Onboarding, Stakeholder Management, Payments Knowledge, Liquidity Solutions
Tokyo, Japan · Remote Solely
$800/hr–$1k
WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: UKRAINIAN INTERPRETER Requirements: 90% English proficiency Steady wired internet connectionUSB Wired headsetWindows 10 or MacOSWHAT WE OFFER YOU:Fully remot…
Skills: Ukrainian Interpretation, English Proficiency, Medical Interpretation, Active Listening, Note-taking
Tokyo, Japan · On-site
Job Description: Business Overview Mission: Rakuten Group's basic management philosophy is to "empower people and society through innovation." We provide more than 70 diverse services, including EC services such as shopp…
Skills: Incident Management, System Inquiry Management, Team Leadership, Stakeholder Negotiation, Facilitation
Tokyo, Japan · On-site
Job: Spare Parts & Service Operations Manager Company: Koerber Japan Co., Ltd. Place: Tokyo, Japan Primary Function This position manages the end-to-end order fulfillment process for spare parts and service components, e…
Skills: Order Management, Supply Chain Management, Import/Export Coordination, Inventory Management, Customer Service
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The role involves designing, deploying, and troubleshooting software-based solutions to integrate Cisco products with customer environments. It also focuses on automating deployments and serving as a technical liaison between customers and product teams.
Requires a Bachelor's degree with 2 years of experience, a Master's degree, or 6 years of related experience. An associate-level certification such as CCNA or an equivalent is expected.
Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
The Customer Engagement & Experience role proactively collaborates across functions-including Customer Success, Sales, Support, and product and engineering teams-to ensure a unified customer experience throughout the lifecycle, effectively managing time, communications, and expectations. Serving as a technical liaison between customer environments and Cisco product teams, the role provides feedback to influence product evolution and ensure compatibility with real-world use cases. In Solution Delivery & Technical Execution, this position is responsible for designing, deploying, optimizing, migrating, and troubleshooting software-based solutions that extend or enhance Cisco products for seamless integration with customer environments and third-party systems. It serves as a focal point for proactive problem resolution, offers timely support across Cisco and third-party technologies, and leverages deep software engineering expertise-including scripting, middleware development, and CI/CD pipelines-to automate deployments, streamline operations, and drive innovation in customer engagements. The role also develops and reviews technical deliverables to support customer engagements, enabling knowledge transfer and long-term customer self-sufficiency, while leveraging AI and automation to enhance delivery efficiency, innovation, and customer outcomes. Additionally, in Strategic & Market Insight, the role develops vertical market expertise to better translate customer business needs into technical solutions and builds understanding of vendor and competitor products that work alongside Cisco solutions to ensure interoperability and optimization. For Innovation & Intellectual Capital, the role builds and maintains reusable software tools, APIs, and automation frameworks to support scalable delivery and accelerate time-to-value for customers, while contributing to digital intellectual capital by documenting software solutions, sharing best practices, and mentoring peers in software delivery excellence.
What you'll do:
You will work on intermediate-level software integration and automation assignments, execute implementations, and create deliverables. In this role, you will expand your knowledge of how Cisco's products work, build an understanding of a product within Cisco's software stack, and begin working with CI/CD pipelines and scripting. Your work will impact your team as well as related teams, often within a highly matrixed environment. You will engage with customers with greater independence and begin to build customer relationships. By participating in customer meetings, you will understand their needs and map customer outcomes to project scopes, aligning to the end-to-end plan where available. You will build relationships with customers and develop trust through follow-through and collaboration with internal and partner teams, such as Senior CEs, Cisco account teams, and partners.
You will connect and communicate project activities to medium-term customer outcomes, including functionality, scalability, and performance. Applying a range of consulting tools, such as AI-driven planning, analytics, and change management, you will align project scopes with customer goals. You will develop and test automation scripts and middleware to streamline delivery and reduce manual work, serving as the initial escalation point for resolving software-related implementation or migration issues. Additionally, you will build and use test environments to validate integration and middleware behavior across hybrid systems, while demonstrating a working knowledge of Cisco software platforms and third-party integration methods, such as APIs, SDKs, and middleware.
With intermediate knowledge of software programmability, automation, orchestration, and virtualization, you will apply secure coding practices as well as Agile and DevOps methodologies independently. You will communicate architecture and integration concepts to both technical and non-technical stakeholders. By gathering lessons learned and best practices, you will help create and refine intellectual capital, contributing to a repository of best practices, modular, reusable templates, and standardized materials for the team. You will apply AI tools to streamline routine tasks, freeing up time for learning and higher-impact work, while staying informed on automation trends and appropriately validating AI outputs.
You will apply foundational consulting and collaboration skills to communicate, manage expectations, and adapt plans as needed. Collaborating across internal teams-including Senior CEs, Cisco Account Teams, and Partners-you will develop an understanding of the range of solutions offered to the customer. You will take ownership of team deliverables, building connections to solve problems and contribute to a unified experience. Throughout, you will work with customers alongside Senior CEs, Architects and Technical Leaders, CX delivery teams, Cisco Account Teams, and Partners.
Minimum Qualifications:
Bachelors + 2 years of related experience, or
Masters + 0 years of related experience, or
6 years of related experience
Associate level (e.g., CCNA) or equivalent relevant certification expected
THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN GERMANY.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
We securely connect everything to make anything possible.
Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.
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There are currently 152 open customer service & support positions in Tokyo, Japan listed on Clera. New openings are added daily as companies post roles.
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