Subang Jaya City Council, Selangor, Malaysia · Remote OK
CUSTOMER SUCCESS ANALYST We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customer…
Skills: Client Management, Data Analysis, English Proficiency, Cantonese Proficiency, Mandarin Proficiency
Philippines · Hybrid
OPERATION SPECIALIST We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers an…
Skills: Verification, Research, Business Etiquette, Interviewing Skills, Writing Skills
Püttlingen, Saarland, Germany · Remote OK
What You'll Do This role delivers decision‑ready threat intelligence and intelligence‑driven threat hunting to reduce risk, improve detection, and strengthen enterprise security posture. The position partners across secu…
Skills: Threat Intelligence, Threat Hunting, SIEM, EDR, MITRE ATT&CK
Atlanta, Georgia, United States · Remote OK
$110k–$135k/yr
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a…
Skills: AWS Security, Azure Security, Python, Go, Java
Püttlingen, Saarland, Germany · Remote OK
What You'll Do : As Successful Associate Software QA Specialist will be reporting into the QA Team Lead/ Senior QA Engineer, the candidate will be responsible for testing for First Advantage's core products using manual …
Skills: Manual Testing, Agile Methodology, Regression Testing, Sanity Testing, Defect Management
Philippines · Remote OK
APAC CUSTOMER CARE DIRECTOR We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our custo…
Skills: Customer Care Leadership, Strategic Relationship Management, Executive Presence, Bilingual English and Cantonese, Cross-Functional Leadership
Malaysia · Remote OK
APAC CUSTOMER CARE DIRECTOR We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our custo…
Skills: Customer Care Leadership, Strategic Relationship Management, Executive Presence, Bilingual English and Cantonese, Cross-Functional Leadership
Florida, United States · Remote OK
$175k–$200k/yr
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a…
Skills: Salesforce Architecture, Apex, Visualforce, Lightning Web Components, Salesforce Flow
Philippines · Hybrid
VIETNEMESE OPERATIONS SPECIALIST We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our …
Skills: Vietnamese Fluency, English Fluency, Background Screening, Verification Services, Data Entry
India · Remote OK
• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals • Structure and implement long term contract/agreements with customers to renew and grow revenue …
Skills: Customer Success Management, Account Planning, Salesforce.com, Relationship Management, Revenue Growth
India · Remote OK
Position Overview We are seeking an experienced and visionary Senior Staff Security Architect to assist the design, implementation, and governance of secure infrastructure across on-premises, AWS, and Azure environments.…
Skills: Cloud Security Architecture, AWS, Azure, Software Architecture Review, Security Engineering
Püttlingen, Saarland, Germany · Remote OK
What You'll Do The Oracle Apps Technical Consultant is responsible for the technical design, development, customization, and support of Oracle E‑Business Suite (EBS) applications. The role involves working closely with f…
Skills: Oracle E-Business Suite R12, SQL, PL/SQL, Oracle Reports, BI Publisher
Püttlingen, Saarland, Germany · Remote Solely
Hiring Operations Analyst. Individual working should have good communication skill to interact with customer/Candidates (Hindi and English) and should have good knowledge of BGV process both India and overseas. Along tha…
Skills: Background Verification (BGV), Case Management, Customer Interaction, Data Entry, Report Generation
Püttlingen, Saarland, Germany · Remote OK
Senior Application Security (AppSec) Engineer What You'll Do The Senior AppSec Engineer is an individual contributor role reporting to the Senior Manager of Application Security. The person in this position will drive se…
Skills: Application Security, Penetration Testing, Threat Modeling, SAST, DAST
Püttlingen, Saarland, Germany · Remote OK
What You'll Do A successful Associate QA Performance Engineer to ensure our applications are scalable, resilient, and efficient. You will be integral to our engineering process, from design to deployment, focusing on pro…
Skills: Performance Testing, Observability, Root Cause Analysis, Capacity Planning, CI/CD Integration
Manila, Metro Manila, Philippines · Hybrid
Operations Trainer We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and …
Skills: Onboarding, Upskilling, Training Delivery, Curriculum Development, Stakeholder Management
Püttlingen, Saarland, Germany · Remote OK
What You'll Do The Vendor Management Specialist – Governance & Compliance is responsible for overseeing a portfolio of global vendors to ensure compliance with organizational standards, regulatory requirements, contractu…
Skills: Vendor Management, Procurement, Governance & Compliance, Stakeholder Management, KPI Analysis
Mumbai City, Maharashtra, India · Remote OK
Roles & Responsibilities: Seeking applicants who have a passion for delighting customers, are comfortable bridging a role where you are communicating directly with a customer, while maintaining a back-office productivity…
Skills: Customer Service, US Client Handling, Critical Thinking, Problem Solving, Written Communication
Püttlingen, Saarland, Germany · Remote OK
Essential Duties and Responsibilities: Working on daily tasks in collaboration with the Customer Success Managers/Directors and Operations. Tasks will involve, migration related activities, current client work (QC, email…
Skills: Customer Service, Data Analysis, Microsoft Office, CRM Systems, Communication Skills
Püttlingen, Saarland, Germany · Remote OK
What You'll Do We are looking for a passionate and driven Vulnerability Engineer to join our Vulnerability Management team. This role is ideal for someone who thrives in a fast-paced environment, has a strong understandi…
Skills: Vulnerability Scanning, Risk Assessment, Remediation Planning, Cloud Security, Technical Communication
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The role involves managing client relationships, handling first-level case escalations, and performing report research and analysis. Responsibilities include monitoring service tickets, verifying applicant documentation, and identifying sales leads to drive revenue growth.
Candidates need a Bachelor's degree in Business or equivalent and 3-4 years of working experience. Proficiency in English, Cantonese, and Mandarin, along with strong analytical and communication skills, is required.
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
A successful CUSTOMER SUCCESS ANALYST will play a key role in account holder and 1st level of case escalations. They build relationships with clients and act as their guide and advocate in every interaction with the business. As the point of contact on service delivery engagements, they educate the clients on company services and how FA is expected to improve their business needs. Client Manager also ensures that client needs are met in a way improves customer satisfaction.
At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
Additional benefits offered include:
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
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We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Our Brand Promise Know your people™ In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed. Our Mission Trust in a changing world™ Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed. We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change. First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Offices: 1 Concourse Parkway, Atlanta, GA 30328, US
Our Brand Promise Know your people™ In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed. Our Mission Trust in a changing world™ Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed. We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change. First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Offices: 1 Concourse Parkway, Atlanta, GA 30328, US
