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Bengaluru, Karnataka, India · On-site
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Full-time
Professional Development Opportunities, Paid Time Off, Volunteer Time Off, Medical Insurance, Dental Insurance, Global Employee Assistance Program
Posted 52d ago
~40 hrs/week
Remote in Bangalore, Karnātaka, India
Responsibilities
The specialist is responsible for conducting inbound and outbound calls to verify employment, education, and credentials. They must investigate reference credibility and provide comprehensive verification reports to clients.
Requirements
Candidates should have a strong command of the English language and proficiency in basic computer applications. Willingness to work night shifts and remote schedules is required.
Full job description
What You'll Do
A successful VERIFICATION SPECIALIST will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.
Responsibilities:
Manage Inbound and Outbound calls for employment, education and other references verifications.
Obtain Verification and references information via phone, fax, mail, etc.
Investigate and confirm reference credibility.
Update reference contact information within database.
Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
Coordinate with other departments via phone and email regarding the status of the background check.
Transferring calls to appropriate departments
Update database and complete verification report.
Other duties may be required such as:
Setting up client orders
Completing database check
Work allocation duties
Quality checks
What You Will Need to be Successful:
Experience doing Inbound calls/transactions is recommended (but not required).
What You May Need to be Successful:
Requires excellent command on the English language and can handle conversational interviews.
Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
Must be amenable to work remotely in the Night Shift and/or shifting schedules.
Willing to work on aNIGHT SHIFTschedule
Why Join Us at First Advantage?
At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
Employee Impact Groups
FA Cares volunteer opportunities
Mentorship Advantage Program
SOAR, award-winning manager development program
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
We have great people here and are looking for more. Come join us!
We have great people here and are looking for more. Come join us!
Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Our Brand Promise
Know your people™
In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed.
Our Mission
Trust in a changing world™
Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed.
We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change.
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Offices: 1 Concourse Parkway, Atlanta, GA 30328, US
Our Brand Promise
Know your people™
In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed.
Our Mission
Trust in a changing world™
Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed.
We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change.
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Offices: 1 Concourse Parkway, Atlanta, GA 30328, US