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Full-time
high school
Professional Development Opportunities, Generous Paid Time Off Program, Volunteer Time Off Policy, Competitive Benefits, Global Employee Assistance Program
Posted 24d ago
~40 hrs/week
Remote in Colombia
Responsibilities
The Operations Specialist will handle verifications for high-profile clients, ensuring the accuracy and reliability of screening results. They will communicate with various third parties to verify candidate information and write detailed reports on discrepancies.
Requirements
A high school diploma or equivalent is required, along with at least one year of relevant work experience, preferably in a call center or BPO environment. Strong communication skills and attention to detail are essential for this role.
Full job description
Responsibilities will include delivering accurate and reliable screening results, helping our clients create safer environments for their employees, customers, and partners. Attention to detail and drive to complete tasks will be essential in ensuring the quality and integrity of the screening process.
Individual must be Bilingual in Spanish & English (verbal and written)
Location: Remote
Hours: Monday to Friday 8:00 am - 5:00 pm
Responsibilities:
Handle verifications for some of our high-profile clients.
Know customer SOPs and FADV systems
Verify candidate details including current and previous employment, education, professional licenses, certifications and references.
Contact companies and educational institutions to verify candidate-provided information.
Communicate with third parties such as employers, schools, state boards, and online databases to verify information.
Write detailed and accurate reports flagging any discrepancies found during the verifications process.
Record confirmed information in our First Advantage’s platforms, ensuring data integrity.
Perform quality checks to meet client-specific standards.
Meet daily volume and accuracy targets.
Perform other related tasks and functions as needed.
Requirements:
High School Diploma, GED, or equivalent required
At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking and fact-checking responsibilities
Strong communication skills (presentation, written, verbal) and reading comprehension
Typing speed of at least 20 words per minute (WPM) with 90% accuracy.
Familiar with MS Office Suite, especially Excel
Attention to detail and use of good judgment
We have great people here and are looking for more. Come join us!
Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Our Brand Promise
Know your people™
In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed.
Our Mission
Trust in a changing world™
Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed.
We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change.
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Offices: 1 Concourse Parkway, Atlanta, GA 30328, US
Our Brand Promise
Know your people™
In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed.
Our Mission
Trust in a changing world™
Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed.
We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change.
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Offices: 1 Concourse Parkway, Atlanta, GA 30328, US