Philippines · Hybrid
TRAINER We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to…
Skills: Training Delivery, Curriculum Development, Upskilling, Cross-functional Training, Data Accuracy
Georgia, United States · Remote OK
$100k–$125k/yr
Job Description At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Adv…
Skills: Account Management, Consultative Sales, Strategic Planning, C-level Relationship Management, Program Management
Georgia, United States · Remote Solely
$80k–$95k/yr
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a…
Skills: Account Management, Consultative Sales, Strategic Planning, C-level Relationship Management, Program Management
Bengaluru, Karnataka, India · On-site
Operations Specialist - APAC AU1 (Bindula) We have great people here and are looking for more. Come join us! Follow us: Facebook Instagram LinkedIn X YouTube Equal Employment Opportunities at First Advantage First Advant…
Skills: Operations Management, Background Screening, Digital Identity Solutions, Verification Services, HR Technology
Subang Jaya City Council, Selangor, Malaysia · Remote OK
CUSTOMER SUCCESS ANALYST We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customer…
Skills: Client Management, Data Analysis, English Proficiency, Cantonese Proficiency, Mandarin Proficiency
Philippines · Remote OK
APAC CUSTOMER CARE DIRECTOR We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our custo…
Skills: Customer Care Leadership, Strategic Relationship Management, Executive Presence, Bilingual English and Cantonese, Cross-Functional Leadership
Malaysia · Remote OK
APAC CUSTOMER CARE DIRECTOR We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our custo…
Skills: Customer Care Leadership, Strategic Relationship Management, Executive Presence, Bilingual English and Cantonese, Cross-Functional Leadership
Florida, United States · Remote OK
$175k–$200k/yr
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a…
Skills: Salesforce Architecture, Apex, Visualforce, Lightning Web Components, Salesforce Flow
Philippines · Hybrid
VIETNEMESE OPERATIONS SPECIALIST We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our …
Skills: Vietnamese Fluency, English Fluency, Background Screening, Verification Services, Data Entry
Bengaluru, Karnataka, India · Remote OK
As an FA Zscaler Administrator you will be responsible for the configuration, operation, and improvement of the FA Zscaler platform, Zscaler products include ZIA, ZPA and ZDX. This role ensures secure, reliable, and high…
Skills: Zscaler ZIA, Zscaler ZPA, Zscaler ZDX, Network Troubleshooting, DNS
India · Remote OK
Position Overview We are seeking an experienced and visionary Senior Staff Security Architect to assist the design, implementation, and governance of secure infrastructure across on-premises, AWS, and Azure environments.…
Skills: Cloud Security Architecture, AWS, Azure, Software Architecture Review, Security Engineering
Püttlingen, Saarland, Germany · Remote Solely
Timely Case Management & Inquiry Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels. Ensure that all customer interactions are…
Skills: Case Management, Salesforce, Customer Communication, SLA Compliance, Account Retention
Püttlingen, Saarland, Germany · Remote Solely
Hiring Operations Analyst. Individual working should have good communication skill to interact with customer/Candidates (Hindi and English) and should have good knowledge of BGV process both India and overseas. Along tha…
Skills: Background Verification (BGV), Case Management, Customer Interaction, Data Entry, Report Generation
Püttlingen, Saarland, Germany · Remote OK
Senior Application Security (AppSec) Engineer What You'll Do The Senior AppSec Engineer is an individual contributor role reporting to the Senior Manager of Application Security. The person in this position will drive se…
Skills: Application Security, Penetration Testing, Threat Modeling, SAST, DAST
Poland · Hybrid
This is a Hybrid work position, and individual will be required to report into our Kraków, Office 2-3 days per week. We are seeking a QA Automation Team Lead to provide technical leadership, elevate automation strategy, …
Skills: QA Automation, Technical Leadership, JavaScript, TypeScript, WebdriverIO
Püttlingen, Saarland, Germany · Remote OK
What You'll Do We are looking for a passionate and driven Vulnerability Engineer to join our Vulnerability Management team. This role is ideal for someone who thrives in a fast-paced environment, has a strong understandi…
Skills: Vulnerability Scanning, Risk Assessment, Remediation Planning, Cloud Security, Technical Communication
Manila, Metro Manila, Philippines · Remote OK
PRODUCT OWNER, DATA ANALYTICS We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our cus…
Skills: Product Ownership, Data Analytics, Power BI, Agile, Scrum
Singapore, Singapore · Hybrid
SENIOR SALES MANAGER We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers an…
Skills: B2B Sales, Consultative Selling, Lead Generation, Pipeline Management, Contract Negotiation
Singapore, Singapore · Remote OK
CUSTOMER SUCCESS PARTNER We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customer…
Skills: Account Management, Customer Success, Business Development, Salesforce, Strategic Planning
Mumbai City, Maharashtra, India · Remote OK
Job roles & Responsibilities: As the Concierge Assistant Manager at First Advantage, you will drive the overall vision and provide transformational leadership for our Clinical Concierge team, who is unique in playing a h…
Skills: Operations Management, Customer Service Management, Leadership, Project Management, Conflict Resolution
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The Trainer is responsible for delivering new hire training, upskilling, and refresher sessions across Global Operations platforms. They must manage training reports, update instructional materials, and drive compliance and process awareness campaigns.
Candidates must have a minimum of 3+ years of experience with Global Operations and a high school diploma or equivalent. Success in the role requires the ability to develop cross-functional skills and flexibility in working hours to support different regions.
We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.
Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.
The Trainer position is responsible for delivering training to new employees, facilitating cross-skilling initiatives, and conducting refresher sessions for existing employees across all platforms within Global Operations.
The role also requires proactive self-development, including gaining a thorough understanding of company policies and acquiring cross-functional knowledge of various processes in the future.
The Trainer must demonstrate flexibility in working hours to support training needs across different regions and should be open to working from the office (WFO) as required.
Conducting new hire and upskilling training on product and system processes
Periodically updating training materials and content that is fit for the purpose and creates maximum leaner engagement
Delivering refresher sessions based on Areas of Improvement highlighted by Operations teams
Update and Manage training reports ensuring 100% data accuracy and integrity
Supporting organizational objectives by meeting the expected training output and controlling attrition while focusing on high pass rates
Ensure consistent scoring & feedback delivery approach for all participants trained
Keep the employees updated on new process updates and conduct refresher training on the same if necessary
Organize, Plan and Implement monthly cyclic activities including refresher training and monitoring.
Awareness sessions on company policies if necessary
Handle people-related and product-related escalations for all participants in training.
Plan and run campaigns to drive awareness and improvements in Compliance and Process areas (especially during New Hire Training)
Demonstrate the ability to execute training tasks and assignments on short notice
10+2 or equivalent (minimum requirement)
Must have minimum of 3+ years’ experience with Global Operations
Plan and enhance training workshops and projects, while actively engaging in self-development
Develop cross-functional skills across processes and provide support for team training needs as required.
At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.
First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.
Employee Impact Groups
FA Cares volunteer opportunities
Mentorship Advantage Program
SOAR, award-winning manager development program
Additional benefits offered include:
Competitive Salary Package
HMO Benefits
Free mental health consultation
Hybrid work set up
Please note that a valid NBI clearance is required for external candidates. External candidates must ensure it is available as soon as possible to avoid delays in the hiring process. This requirement does not apply to internal (IJP) candidates.
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Our Brand Promise Know your people™ In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed. Our Mission Trust in a changing world™ Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed. We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change. First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Offices: 1 Concourse Parkway, Atlanta, GA 30328, US
Our Brand Promise Know your people™ In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. Identity must be intelligently understood, continuously verified, and actively managed. Our Mission Trust in a changing world™ Trust has always been essential to how we work. But the rules are shifting. In a world shaped by digital transformation, AI, remote work, regulatory complexity, and rising risk, identity is no longer static. It must be intelligently understood, continuously verified throughout the employee lifecycle, and actively managed. We have over one billion records in our proprietary databases, deep vertical expertise, global reach, and an AI-powered infrastructure. We are building the trust layer for today's workforce, helping organizations build stronger teams, make smarter decisions, and thrive in a world of constant change. First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.
Offices: 1 Concourse Parkway, Atlanta, GA 30328, US
