New York, New York, United States · Hybrid
$219k–$287k/yr
Hi, we're Oscar. We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team. Oscar is the first health insurance company built around a full stack technology platfo…
Skills: Escalation Management, Healthcare Operations, Operational Transformation, Service Model Design, Stakeholder Management
New York, New York, United States · On-site
$80k–$90k/yr
Company Description Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for a dynamic Café Manage…
Skills: Cafe Management, Coffee Production, Team Leadership, Analytical Skills, Problem Solving
New York, New York, United States · On-site
$27/hr–$33/hr
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting, whic…
Skills: Property Management, Staff Supervision, Administrative Support, Rent Collection, Vendor Management
New York, New York, United States · On-site
Company Description Because your opportunities are endless Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. We do everything with passion, high standard…
Skills: Customer Service, Retail Sales, Inventory Management, Cash Handling, Communication
New York, New York, United States · Remote OK
$80k–$125k/yr
Overview This role is responsible for the administrative infrastructure supporting the claims team, including intake, FNOL processing, claim assignment, and ongoing file maintenance. It involves managing claim setup and …
Skills: Claims Processing, FNOL Processing, Insurance Coverage Knowledge, Microsoft Office, Carrier Claims Portals
New York, New York, United States · On-site
Duties will include: The employee will perform a combination of the following duties under direction of a provider; screen all patients for medical histories, recording vital signs, EKG. Recording X-Ray and or Sonogram i…
Skills: Patient Screening, Vital Signs, EKG, Phlebotomy, Medical Record Management
New York, New York, United States · On-site
$20/hr–$25/hr
We believe in keeping beauty, Naked. Bringing lavish and affordable experiences to anyone and everyone who simply desires it. Through a minimalistic, personalized approach to aesthetics, we are redefining wellness and cr…
Skills: Consultative Selling, Client Service Skills, Multi-tasking, Health And Safety Guidelines, Organizational Skills
New York, New York, United States · On-site
$20/hr–$28/hr
Who We Are Beauty, redefined. At NAKED MD, our approach is honest, intentional, and within reach — no fluff, no filters, just lavish experiences made accessible to anyone who desires them. Through a minimalistic, persona…
Skills: Inventory Management, Patient Documentation, Medical Tray Preparation, Scheduling, Patient Care
New York, New York, United States · On-site
About AEG: At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that: Invests in lead…
Skills: Patient Pre-testing, Diagnostic Testing, HIPAA Compliance, Electronic Health Records, Contact Lens Insertion And Removal
New York, New York, United States · On-site
$59k–$114k/yr
Senior Specialist, Client Service Data Insights & Analytics At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart o…
Skills: Data Analysis, Data Interpretation, Client Service Analytics, Market Research, Reporting
New York, New York, United States · On-site
What you should know about our team: At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small bus…
Skills: Communication, Relationship Building, Consultative Selling, Lead Generation, Customer Needs Analysis
New York, New York, United States · On-site
$20/hr–$22/hr
Founded by the Sisters of Charity of New York, the University of Mount Saint Vincent is an academically excellent, authentically inclusive, Catholic and ecumenical liberal arts university. The University combines a stron…
Skills: Pizza Preparation, Food Safety, HACCP, Sanitation, Inventory Management
New York, New York, United States · On-site
$50/hr–$52/hr
What We’re Looking For The ideal Registered Nurse is a versatile and client-focused professional who thrives in a fast-paced wellness environment. You combine strong clinical expertise with a passion for customer service…
Skills: IV Drip Therapy, Intramuscular Injections, Patient Education, Clinical Documentation, EMR
New York, New York, United States · Hybrid
OVERVIEW At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager …
Skills: Account Management, Client Service, Employee Benefits Strategy, Relationship Building, Compliance Management
New York, New York, United States · On-site
$18/hr–$20/hr
THE ROLE The Visual Security Officer primary responsibility is to deter theft, communicate suspicious activity to the Loss Prevention Department, maintain a safe business environment, and provide strong customer service.…
Skills: Theft Deterrence, Customer Service, Surveillance, Incident Reporting, Conflict Resolution
New York, New York, United States · On-site
$93k–$170k/yr
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the righ…
Skills: Media Analytics, Client Relationship Management, SQL, Snowflake, Data Analysis
New York, New York, United States · On-site
$22/hr–$24/hr
Delivering amazing customer service is the key to Worldnet International’s operations. Our Logistics Team is driven by the confidence and trust our customers’ place in us to secure their deliveries. As a team…
Skills: Logistics Dispatching, Customer Service, Analytical Skills, MS Office, Time Management
New York, New York, United States · On-site
$20/hr–$23/hr
Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and…
Skills: Patient Registration, Appointment Scheduling, Insurance Verification, Fee Collection, Interpersonal Skills
New York, New York, United States · On-site
$20/hr–$23/hr
Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and…
Skills: Patient Registration, Appointment Scheduling, Insurance Verification, Fee Collection, Interpersonal Communication
New York, New York, United States · Hybrid
$123k–$215k/yr
American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Corporate Card products te…
Skills: People Leadership, Partnership Management, User Experience Design, Stakeholder Management, Executive Presence
New York, New York, United States • Hybrid
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Lead a multi-disciplinary team to build and scale an operating model for escalated provider issue resolution and root-cause remediation. Partner across various operational departments to improve how provider issues are identified, routed, and prevented.
Requires over 12 years of experience in healthcare or payer operations with at least 7 years in senior leadership. Candidates must have a proven track record of managing complex issue resolution and designing operational governance models.
Hi, we're Oscar. We're hiring a Senior Director, Escalated Provider Issue Resolution to join our Network & Provider Management team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
The Senior Director, Escalated Provider Issue Resolution team supports strategic provider accounts, high-complexity escalations, root-cause remediation, and provider service governance. This role will build and scale the operating model for escalated provider issue resolution, lead a multi-disciplinary team, and partner across Claims, Network, Utilization Management, Payment Integrity, Contact Center, Account Management, Technology, Analytics, and senior leadership to improve how Oscar identifies, routes, resolves, and prevents provider issues. This position will report to the SVP, Network and Provider Management.
You will report into the SVP, Network & Provider Management
Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $218,592 - $286,902 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
We're on a mission to reinvent health insurance.
Oscar Health is a leading healthcare technology company, whose mission is to make a healthier life accessible and affordable for all.
Offices: New York, New York 10013, US · Playa Vista, CA 90066, US · Tempe, AZ 85281, US
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