Senior Technical Customer Success Manager (US- East Coast)
New York, New York, United States · On-site
Senior$45M raised
LayerX is seeking a Senior Technical Customer Success Manager (CSM) with a strong technical background and a passion for helping customers succeed. In this role, you will work closely with our customers, offering guidanc…
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Skills: Route Management, Customer Service, Safe Driving, Problem Solving, Time Management
Retail Cosmetics Sales Associate - Estee Lauder, Flushing - Full Time
New York, New York, United States · On-site
$17/hr–$24/hr
Entry level
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Part-time team members who meet the requirements are eligible for: State Applicable Time OffPet Insurance401(k) Retirement Program with Employer MatchEmployee Assistance ProgramTAO Savings MarketplaceEmployee Discounts a…
At Tallow Steakhouse, our Servers are the embodiment of hospitality — poised, knowledgeable, and genuinely warm. You’ll guide guests through our signature steak and frites experience with precision and grace, ensuring ev…
Skills: Hospitality, Fine Dining Service, Menu Knowledge, Wine Pairing, Cocktail Knowledge
At Tallow Steakhouse, every detail matters — from the perfect sear in the kitchen to the polished silver on the table. As a Busser, you help keep the rhythm of service flowing seamlessly, ensuring every guest feels cared…
IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced technology environment. This role is res…
Skills: MacOS Support, Windows Support, Kandji, Microsoft Intune, Google Workspace
At Tallow Steakhouse, the Host is the first and last impression of Our House — welcoming guests with grace, confidence, and genuine warmth. Every interaction should embody The Royal Treatment: refined, personal, an…
Skills: Guest Relations, Reservation Management, Resy, Customer Service, Communication
The 1000heads Account team is a proud, powerful collective of social media obsessives who are experts in managing client relationships. You will work closely with a whole host of departmental specialists, from Creative, …
Skills: Account Management, Project Management, Client Services, Social Media Marketing, Influencer Marketing
Help set a new standard for premium travel experiences. In this role, you will shape how Sapphire Lounges deliver exceptional hospitality and seamless digital engagement across every guest touchpoint. Job summary As an E…
Tao Group Hospitality offers competitive benefits for all full-time team members such as: Medical, Dental, and Vision Coverage401(k) Retirement Program with Employer MatchLife and Disability Insurance PlansAncillary Insu…
Skills: Food And Beverage Service, POS System, Guest Relations, Fine Dining, Cocktail Knowledge
Major Food Group is hiring a Expeditor to join our team at Torrisi! Located in the historic Puck Building, Torrisi, a love letter to Little Italy, proudly presents an Italian-American restaurant with an extensive wine pr…
Skills: Food Preparation, Kitchen Safety, Sanitation, Time Management, Quality Control
Scheduling Coordinator II-FPA Access Center (12-8p)
New York, New York, United States · On-site
$19/hr–$28/hr
Mid level$42M raised
The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training le…
Description If you're all about good vibes, great food, and bringing your brightest smile to every shift, then AVO TACO is your next adventure! We’re a fast-casual brand with big flavors and even bigger opportunities. We…
Skills: Hospitality, Customer Service, Upselling, Order Taking, Cash Handling
WHY WE’RE LOOKING FOR YOU: In the last year, we’ve grown our customer base over 5x and continued to enhance our product. As a result, we have more questions, feedback, and tickets coming in than ever before from develope…
Skills: JavaScript, Web Development, SQL, NoSQL, RESTful APIs
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Room Attendant, you’re not just ensuring …
Skills: Housekeeping, Guest Relations, Attention To Detail, Hospitality Management, Time Management
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Par…
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Par…
Skills: Customer service, Sales, Lead generation, Appointment scheduling, Communication
At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to ou…
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Full-time
bachelor degree
Posted 24d ago
~40 hrs/week
Responsibilities
Lead new customer onboarding and act as the primary technical contact to drive product adoption and value realization. Collaborate cross-functionally with Product and Engineering teams to manage technical escalations and identify growth opportunities.
Requirements
Requires 4+ years of experience in a technical client-facing role within SaaS or startups, specifically with a background in Cyber Security. A Bachelor's degree in a technical or business field and proficiency with CRM and Customer Success platforms are required.
Full job description
LayerX is seeking a Senior Technical Customer Success Manager (CSM) with a strong technical background and a passion for helping customers succeed. In this role, you will work closely with our customers, offering guidance and support as they integrate and optimize our technology solutions. The ideal candidate is both customer-focused and technically proficient, with a deep understanding of our products and a drive to ensure customers achieve their goals and see value. We're looking for a CSM who is passionate about customer relationships, possesses strong communication skills, and has a proactive approach to problem-solving.
LayerX Security
LayerX’s user-first browser security platform turns any browser into the most protected & manageable workspace by providing real-time monitoring and governance over users’ activities on the web. We protect the enterprise’s applications, data, and devices from web-borne risks with near-zero impact on user experience.
Our Values – What We Believe In:
Autonomy and Empowerment – Our engineers are responsible for delivering impact all the way from idea through to design, architecture, infrastructure, and delivery to production.
Openness and Transparency – There are no walls; we are all in this together.
No Fear – We welcome working in new domains and learning new technologies. There are no disciplines; we do what it takes to succeed!
Excellence – Using the best technologies and writing reliable, scalable, and robust components.
Data Wins Arguments – We are data-driven and focused. Get the data and act on it!
User Privacy – Protecting users and organizations is extremely important to us, and user privacy is a top priority as well.
Friendship and Fun – Teamwork is at the center of our methodology. We work as a team on problems and challenges, and fun is a big part of that as well!
Why Join Us?
Impact: Play a key role in driving customer success and ensuring our solutions make a meaningful difference to our clients’ businesses.
Growth: Opportunities for continuous learning and career development in both technical and customer success areas.
Culture: Join a dynamic, inclusive team that thrives on collaboration, innovation, and creating exceptional customer experiences.
Responsibilities
Onboarding & Implementation: Lead new customer onboarding, ensuring smooth setup and tailored implementation through collaboration with Product and Engineering.
Account Ownership: Act as the main technical contact for customers, managing escalations, monitoring adoption, and driving value throughout the account lifecycle.
Product Mastery: Maintain deep expertise in product features and updates to guide customers effectively and ensure optimal usage.
Customer Success & Growth: Build strong relationships, conduct regular check-ins and business reviews, and identify upsell/cross-sell opportunities to support customer satisfaction and expansion.
Enablement & Education: Deliver technical training, workshops, and documentation to educate users and promote product self-sufficiency.
Cross-Functional Collaboration: Partner with Sales during renewals, Product, and Engineering to support renewals, surface feedback, and ensure successful deployments.
Insights & Optimization: Use analytics to monitor health metrics and usage trends, delivering data-driven recommendations to enhance customer outcomes.
Escalation Handling: Manage technical escalations with urgency, coordinating resources and ensuring resolution to meet customer expectations.
Requirements
4+ years of experience in Customer Success, Account Management, or a similar client-facing technical role, within a SaaS or startup environment - must be with experience with a technical product.
Native level English or near-native
Cyber Security background - must
Proven track record of managing and renewing (with sales) a portfolio of strategic accounts, building strong relationships, and driving adoption and value realization
Strong technical aptitude with the ability to explain complex concepts to both technical and non-technical stakeholders
Experience managing escalations and high-priority issues with urgency, professionalism, and accountability
Proficiency with customer success platforms (e.g., Zendesk, Intercom, Gainsight), CRM tools (e.g., Salesforce), and collaboration tools (e.g., JIRA, Monday.com).
Excellent communication, presentation, and problem-solving skills with a data-driven approach to decision-making
Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
Bachelor’s Degree (or equivalent work experience) in Business, Economics, Information Technology, Engineering, or related technical field.
Preferred Qualifications
Advanced understanding of Network Security, with an emphasis on browser security.
Knowledge of APIs, system integrations, and data analytics tools.
Related keywords
Browser SecurityNetwork SecuritySaaSZendeskIntercomGainsightSalesforceJIRAMonday.comAPIsSystem IntegrationsData AnalyticsCyber SecurityCustomer SuccessAccount ManagementTechnical Support
LayerX agentless AI & Browser Security Platform protects organizations against AI, SaaS, web & data leakage risks across any browser, application, device, and identity, with no impact on user experience.
Delivered as an Enterprise Browser Extension, LayerX secures all last-mile user interactions with AI, SaaS & web applications and offers the most comprehensive visibility and enforcement capabilities for AI and browsing risks, including: shadows AI and SaaS discovery, data leakage prevention across GenAI, web and SaaS channels, protection against malicious browser extensions, protection against zero-hour web attacks, identity governance over work and personal identities, and more.
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,422 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1612 of the 11422 open customer service & support positions offer remote or hybrid work (467 remote, 1145 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.