Program Manager, Customer Experience & AI Enablement
Makati, Metro Manila, Philippines · Hybrid
Senior$2.5B raised
Job Description Join the team redefining how the world experiences design. Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably …
Skills: Program Management, Strategy Development, Quality Assurance, Data Analysis, Stakeholder Management
Job Description: • Provide Level 1 (L1) operational support for DevOps platforms, CI/CD pipelines, and application deployment environments. • Monitor build pipelines, deployment jobs, and automation workflows to ensure s…
Job Description Join the team redefining how the world experiences design. Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're …
Skills: Team Leadership, Operations Management, Process Automation, SLA Management, Stakeholder Management
Nippon Hasha, Inc.
Cashier
Makati, Metro Manila, Philippines · On-site
Entry level
Delivers frontline guest service including order-taking, cashiering, bar preparation, and reception. Ensures accurate transactions, cleanliness, and adherence to service standards.
Skills: Cashiering, Guest Service, Order-taking, Bar Preparation, Reception
Nippon Hasha, Inc.
Receptionist
Makati, Metro Manila, Philippines · On-site
Entry level
Delivers frontline guest service including order-taking, cashiering, bar preparation, and reception. Ensures accurate transactions, cleanliness, and adherence to service standards.
Skills: Guest Service, Order-taking, Cashiering, Bar Preparation, Reception
Nippon Hasha, Inc.
Restaurant Supervisor
Makati, Metro Manila, Philippines · On-site
Mid level
Supervises shift operations, ensuring service standards, dining readiness, and efficient guest handling. Supports manpower planning, coaching, and daily execution discipline.
Skills: Shift Operations, Service Standards, Guest Handling, Manpower Planning, Coaching
Nestlé
Customer Manager
Makati, Metro Manila, Philippines · On-site
Mid level
Manage key customer/s to achieve profitable growth. Make Nestle a business partner of choice by creating a customer category business plan, practicing and modeling the Nestle way of selling and negotiation, and driving e…
Skills: Account Management, Business Planning, Negotiation, Sales Execution, KPI Management
Title: Credit Analyst Employment: Under Payreto, with possible deployment to a client Work Setup: Full onsite in Makati Schedule: Monday to Friday, 9:00 AM–6:00 PM Employment Type: Full-time Department/Unit: Credit Risk …
Company Description Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement. Nest…
Job Description: Makes recommendations to the client for curriculum and training approach improvements. Work with operations to create value added training sessions and materials to meet company and client expectations. …
The Onboarding Associate, will play a crucial role in setting up the foundations in making this happen - from ensuring a smooth and efficient biker onboarding experience to managing the inventory and data integrity of th…
Skills: Onboarding, Inventory Management, Data Entry, Coordination, Communication
Job ID: 2026-22290 Manage administrative work assigned by the lead as a backfill for a full-time employee who is on maternity leave, medical leave, or any other long absence. 6 months contract. Duties & ResponsibilitiesP…
Skills: Health Claims Processing, TPA Bill Processing, Health Screening Pre-approval, Administrative Support, Compliance
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in a…
Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools wi…
Skills: Data Entry, Document Organization, CRM Management, Invoicing, Calendar Coordination
At Core-VA Solutions, we partner with healthcare organizations and service providers across the U.S., helping build reliable support systems that allow businesses to operate efficiently and scale confidently. Our mission…
Skills: CRM Management, HubSpot, Lead Generation, Business Development, Outbound Client Outreach
We are seeking a compassionate and relationship-driven Wellness Intake Specialist & Care Coordinator to serve as the first point of contact for prospective patients. This role is ideal for someone who genuinely enjoys he…
RESPONSIBILITIES: Project Scope/Management: Identifies and communicates project objectives, measurement criteria, and creates project plans, which include major project milestones and task dependencies. Identifies a team…
Professional Healthcare Representative – Metro Manila
Makati, Metro Manila, Philippines · Hybrid
Mid level
Job Description Professional Healthcare Representative – Metro Manila THE OPPORTUNITY Exciting opportunity to join an innovative and trusted Global biopharmaceutical business Permanent Full-time opportunity Territory Ass…
Bilingual Technical Service Desk (Japanese-English)
Makati, Metro Manila, Philippines · Hybrid
Mid level$500M raised
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Japanese Fluency, English Fluency, Technical Support, Troubleshooting, Windows
Role Summary: The Private Wealth Solutions Service Officer is responsible for delivering seamless operational and client servicing support to Private Wealth clients and Relationship Managers. The role ensures accurate tr…
Own and evolve the global quality strategy for customer service, focusing on rubric design, reporting, and continuous improvement. Lead cross-functional initiatives to improve service performance metrics and integrate AI-assisted evaluation systems.
Requirements
Requires strong experience in designing and scaling systems within customer service, operations, or product management in the tech space. Must possess advanced analytical skills and the ability to evaluate AI outputs for accuracy and ethical risk.
Full job description
Job Description
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. Across our international hubs — including Manila — we empower our Canvanauts with the flexibility and trust to choose the balance that helps them and their team achieve their goals.
This is a full-time, hybrid role based in Makati.
What you’d be doing in this role
As Canva scales, change continues to be part of our DNA. And in User Voice, that means building quality systems that evolve as fast as our product does.
As a Program Manager, Customer Experience & AI Enablement within User Voice – Global User Voice Enablement, you’ll own and evolve the strategy that ensures every user interaction meets our global quality standards. You’ll turn insights into meaningful change — influencing people, processes, product, and AI systems.
This role isn’t just about auditing — it’s about designing scalable, future-ready quality programs that build trust at every touchpoint.
At the moment, this role is focused on:
Owning the end-to-end lifecycle of Canva’s Quality Program — from rubric design to reporting and continuous improvement
Leading large-scale initiatives that improve CSAT, NPS, First Contact Resolution (FCR), and overall service performance
Designing and implementing frameworks that proactively identify risks across human and AI-powered support
Partnering cross-functionally with Product, Engineering, AI, and Vendor teams to ensure insights influence customer service roadmaps
Delivering high-impact weekly and monthly Quality Business Reviews (QBRs) with clear, actionable insights for leadership
Leading global calibration sessions to maintain consistency across internal teams and external partners
Driving process automation and AI-assisted evaluation initiatives to improve efficiency and accuracy
You’re probably a match if
You have strong experience designing and scaling systems and processes within a customer service or operations environment OR a direct Program or Product Management experience, ideally within the tech space
You’re confident working with AI-assisted tools and understand how to evaluate AI outputs for accuracy, relevance, and ethical risk
You have advanced analytical skills and can translate complex data into compelling insights and clear action plans
You’re experienced in leading cross-functional projects and influencing stakeholders across different levels of the organization
You have a strong ownership mindset — you move initiatives from strategy to execution and measurable impact
You thrive in fast-paced, evolving environments and love solving complex, systemic problems
About the team
The User Voice Supergroup exists to ensure every user is empowered and every voice is heard. Within that, Global User Voice Enablement focuses on building the systems, frameworks, and capabilities that allow our support teams to deliver consistent, high-quality experiences at scale.
We turn insights into impact. We close the loop between our users and our product. And we build the infrastructure that ensures Canva continues to delight millions — and soon billions — of users worldwide.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard — and we do — but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here’s a taste of what’s on offer:
Equity packages — we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to be a force for good, take time to recharge and support you personally
We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world.
Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%.
We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.
Offices: Kippax St, Surry Hills, New South Wales 2010, AU · 116 V. A. Rufino St, Coherco Corporate Center, Makati, National Capital Region 1229, PH · 3A Shilipu Road, Vanke Times Center, Beijing, Chaoyang 101101, CN · 200 E 6th St, Austin, Texas 78701, US
DesignGraphic DesignWeb appSoftware engineeringStartupTechnologyInnovationPublishingand product designSmall and Medium Businesses
How many Customer Service & Support jobs are open in Makati, Philippines right now?
There are currently 442 open customer service & support positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, Metrobank, ADP, Cartrack, Booth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Makati, Philippines?
Yes — 138 of the 442 open customer service & support positions offer remote or hybrid work (24 remote, 114 hybrid).
How do I apply for Customer Service & Support jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.